Stated up front about celiac and that I could not have gluten. The mgr oversaw the prep. They washed their hands and changed gloves. I got a lettuce wrap ( they don’t have GF buns) and was very happy with my experience
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
I only ever get the fries here, and it's nothing to do with the other food. They're just so awesome that I don't need anything else. I've never gotten sick from them.
Yes
Great food & love the fact that they have a dedicated fryer for the fries. However, back in Oct of 2013, I watched the person touch my fries when putting them in the cup immediately after they had just touched the buns without changing their gloves, even though I had told them that I have Celiac Disease & a severe issue with gluten when ordering. If I hadn't be watching, I would have been very sick from the cross contamination. When I brought it to her attention & asked her to change her gloves & for new uncontaminated fries, she obliged. This is the only location I have ever had an issue with this situation & I have eaten at Five Guy's in 4 different states.
Ordered burger without the bun and small fries. They have NO breaded foods (as of July 2012), so the fryer is safe!
BEST BURGER I HAVE EVER HAD!
When you tell tell them to HOLD THE BUN, they'll ask if this is because of a food allgery. They'll they tell the preparer and they'll change their gloves, etc.
If you like burgers and fries, this is the place for you!
They were extra careful when k mentioned celiac. Gloves changed, new area to make my lettuce wrap burger and it came flagged. Only fries go in fryer
— Somewhat
— Some
As of 5/9/24…. Currently under construction but usually these are great places to go (get a lettuce wrap or bowl and tell them you have an “allergy” and they will be careful and change gloves). They only fry fries so they are safe. Hope they are back soon!
— Somewhat
— Some
— Excellent
The only thing they fry are potatoes No seasonings on meats, dedicated side for the meat versus the buns No GF bun but they do offer lettuce wrap, and a bowl option No sauce or additives on grilled vegetables. Only cross-contamination I saw was when building the hamburgers. But very willing to change gloves.
— Somewhat
— No gluten-free information on the menu
— Most/All
— Excellent
I had fries, delicious fries, no problems afterwards. Allergene information at counter! Most is gf when you leave the buns out.
— Somewhat
— Some
— Excellent
Went here before leaving on a trip. BIG MISTAKE! The lady at the register had a blank stare as we tried to explain to her my Celiac/severe gluten allergy. She spoke to the cook in Spanish. He nodded and said ok, no gluten. Within 10 minutes of eating I could tell I had been glutened. Made my trip miserable but it was my fault. I should have not eaten it. I’m new to this and am still naive to believe people will understand.
— Not at all
— No gluten-free information on the menu
— Not Much/None
— Good