Five Guys
$ • Fast Food Restaurant
Most Recent Reviews
Ordered fries and they were good! Fries are fried in a dedicated fryer in peanut oil. I let the cashier know that I had a had a gluten allergy and she let the line staff know and also specifically not to touch any bread buns. We asked them to bag my fries separately from my husband’s food and they did. The staff were all friendly and polite, and seemed happy!
I didn’t get a burger, but the burger patties are gluten free also (without the bread). It is a chain restaurant, not dedicated gluten-free, and a busy spot since they are in the airport, so do proceed with caution.
They have a dedicated fryer for their fries and use peanut oil. The stuff were so nice, all of them changed their gloves before preparing my order, announced that it is an order for an allergic person and were so careful. Would recommend it if you are searching for a Snack/Meal at the Airport.
My bowl with a burger (no bun) was very good it was clearly cooked in a different grill. But my fries were put in the bag with my husband's burger so🤦♀ overall better than most on the go food!
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Tips
I always order the fries with no salt so they are fresh and don’t touch anything plus the change of gloves
More Reviews
As of 5/9/24…. Currently under construction but usually these are great places to go (get a lettuce wrap or bowl and tell them you have an “allergy” and they will be careful and change gloves). They only fry fries so they are safe. Hope they are back soon!
What an incredible crew! I asked if their fryer was dedicated, and I was told it was, and that they use peanut oil. My issue is gluten and I react quickly. Derrius was called up and he changed his gloves, explained how he would manage my order. Yes, he was great, but it turns out everyone was great! My thanks go out to Derrius, Mary, Theresa and Jordan. Their hearts were warm, their knowledge was great, and their caring kept me safe on a travel day! #FiveGuys #ConcourseC
I had a good experience here. Burger was in a bowl, the cashier announced GF and station clean up. Fries are hand cut and the only item in the fryer. No issues. There is always a chance of CC when bread is present.
Went for breakfast and they said they could do it GF in a bowl.
Don’t trust the ATL terminal D location. They were very nice, but admitted they didn’t know what Gluten Free really meant and asked the lead person, who also responded they “didn’t know either so would guess not”. Not worth the risk with celiac
I ordered a burger on a lettuce wrap and was given a burger on a bun with a side of lettuce. I tried to explain to them why that wasn’t going to work for me and they weren’t very receptive to what I was saying. They said they did not have a lettuce wrap, but that they did have a bowl option.
I bought a little cheeseburger in a lettuce wrap with little fries. It was more than enough food for one person and tasted great. This was my 2nd trip to Five Guys in the ATL airport but a different location. I am not feeling a reaction so far.
Knowledgeable about gf and food was good and settled well!
They always yell out “Allergy!” or “Gluten allergy!” when I order. Best option for safe, gluten free food at the Atlanta airport, in my opinion, and I travel through here a lot. They also have breakfast. Locations at the C and D Terminals.
The staff was super knowledgeable about celiac and I felt 100% safe fee eating at this location. One employee prepared my meal, used fresh lettuce that she brought out from the back and even made fresh fries. Great experience, highly recommend!
They were very consciencious! Listened, changed their gloves, kept meal with one preparer AND cleaned my table off. Lettuce wrap was truly superb and stayed together.
They changed their gloves and used a separate station to make my lettuce wrapped burger
Second visit Aug 2, 2019. This is the best 5 guys Allergy burger, any location. They don't skimp on the lettuce for your wrap like other locations do when you order. They also give you your burger wrap with a bowl for the inevitable falling apart. My only complaint is they don't have peanuts, but I am sympathetic to those with food allergies. :-)
ATL C41 terminal location. Excellent 'Allergy burger', ie, burger wrap. Also offered it in bowl form. Very knowledgeable staff and food was safe for Celiac's (as always at Five Guys).
Nima tested and approved my bacon cheeseburger lettuce wrap. I did not Nima test the fries, I felt comfortable enough not wasting a Nima pod on them. The cashiered turned around to the grill cooks to tell them it was an allergy.
So far so good. Just ate so results pending but I have to say I was impressed with clerk asking if there was an allergy and he yelled to cooks “allergy alert lettuce wrap” and I watched them change gloves and prepare mine on clean paper. Confirmed fryer is fries only and GF. It was divine but like I said- will update with how I feel in a bit 😬🙏🏻🤷♀ Update! All is well!! ❤
C40 location, ATL airport. Staff extremely friendly, asked if I had gluten allergy when I requested a bunless burger. The mgr followed the order, changed gloves, from beginning to end. Wrap was great! Not usual to see this kind of support in an airport. Kudos to the 5 Guys team here! For instance, the Chic File A's don't have the GF bun at the ATL airport location.
I am celiac so must be very careful on what and where I eat. I was glutened at this site last week after explicitly telling them that I was celiac and have a severe allergy. I decided to try it again tonight but decided to watch them. I explained to the lady at the order area that I was celiac and had a severe wheat allergy and requested a change of gloves before preparing my food. I also explained that I had been made sick the week before at this location. She apologized and assured me that there would be no cross-contamination and asked me to watch as they prepare my food. Within a minute, the lady preparing food grabbed some buns and then picked up my lettuce wrap. I stopped her and explained that it was cross- contaminated and they needed to start again. No comment except for a blank look. This time they had another employee put on fresh gloves and prepare the lettuce wrap. So far so good. Then they slid it down the counter and the lady with clean gloves walked away. Another lady wrapped up two buns for another order and then grabbed my lettuce wrap by the foil sheet. I stopped her and explained it was an allergy. She then proceeded to tell me that I should have told them and they couldn’t be responsible if I didn’t tell them. I told her that I had already told them twice and they had already had to throw away one meal. Then she changed gloves and finished preparing my meal. Although I have not had problems at other 5 Guys locations, the employees are not trained at all on how to prevent cross- contamination. Eat here at your peril or watch them very closely!
I ordered a bunless burger and they asked me if it was an allergy. I said yes and they immediately shouted down the line, "we have an allergy!!" They even remade my order when one them accidentally cross contaminated by using a pair of gloves which had touched bread. From what I could ascertain - they toast their bread on a separate griddle. So far, I've had no issues or symptoms, so I'd say it's worth checking out.
As always, five guys rises to the top. No bun with allergy option. Vegetarian? No sweat. I got a really nice grilled veg sandwich... Which is actually grilled veg in a container. Fries get their own fries. Love it.
Concourse c. Gate 41. Say "allergy" order without bun or lettuce wrap.
Terminal C. Consistent across the country. They have naked burgers in an aluminum box. I recommend getting it with "The Works", or all the toppings for maximum flavor. :) Cajun fries are safe!
Reviews of this Chain
I came in and told them I had a severe gluten and dairy allergy and asked if they felt comfortable serving me and they said yes. I heard the person at the register communicate that there was an allergy order to the kitchen. Ate my burger (no bun) happily and with no reaction. Obviously this is a chain so be as careful as is necessary!
The guy taking my order seemed very knowledgeable. He helped me create my order safely. He told his crew that I was gf and needed the food to be safe from cc. He double bagged my gluten containing order.
They are very aware of what it takes to make someone not sick- changing gloves, cooking patty not near buns etc. They don’t have buns, just lettuce wrap but it hits.
They do not understand allergy precautions. Had to ask multiple times for them to change gloves. Was told that they just assume no cross contamination will happen. Finally got them to change gloves but then when my food came, my husbands burger with the bun was put on top of my fries. Was sick from eating here. This location is not like others I have visited.
One of my favorite places for GF fries. I don’t enjoy burgers so I only go for the fries.
