Was told the fries are the only thing fried in the fryer and are gf. After alerting them to an "allergy" (because it's easier to just go with it sometimes) when I asked for no bun on mine, they packaged the fries with my son's regular buger with the bun. I called to educate them about cross contamination and was told the staff would be retrained and I was offered a free meal. I went back in a week later to accept my free meal which mirrored my first meal and the EXACT same thing happened. Clearly no one was retrained. They offered me fresh fries that hadn't been touched and I reluctently accepted but I still got sick so my burger was not clear of cross contamination. I can't go back after this. It's pretty clear food allergies/sensitivities don't matter to them.
Their burgers are awesome! Just wish that they could come on a "good" GF, SF bun.
I ordered a bunless burger and they asked me if it was an allergy. I said yes and they immediately shouted down the line, "we have an allergy!!" They even remade my order when one them accidentally cross contaminated by using a pair of gloves which had touched bread. From what I could ascertain - they toast their bread on a separate griddle. So far, I've had no issues or symptoms, so I'd say it's worth checking out.
I felt safe eating here - ordered my burger in a bowl and watched the preparation carefully.
very helpful and safe, no Cross contamination and staff separated my order for safety
I have come here multiple times and each time it was a different knowledge level about cross contamination. I've been glutened here several times because people do not change their gloves or they handle bread and then handle my food. Got glutened here today again. The fry cook had touched a bun and then wrapped it up. I asked him to change his gloves, which he did (and clearly wasn't happy about it.) but rather than put the fries in a separate bag, he put it in the main bag on top of the container with the burger. I am not sure if that was the reason I got sick or if someone else earlier in the line didn't change their gloves, but I'm done with this franchise. If you are a celiac and sensitive to cross contamination, AVOID this franchise. They don't know what they're doing and no matter how much you try to communicate, they still mess it up.
Normally Five Guys fries are gluten free and there is no contamination issue. However we watched the employee touch the buns then put his same gloved hands into the fries-contaminating them. When we approached said employee for a refund because of having celiac he gave very poor customer service with an attitude. Not a celiac safe location and horrible customer service.
I loved five guys before getting Celiac, and now i really love them! They only fry gluten free fries and their burgers have great flavor. I love the topping and sauce variety. The only thing there with gluten is the bun! Say you have a gluten allergy and they will change their gloves and prep your food away from the buns. AMAZING :)
I was concerned after reading a negative review from 2016, but decided to see for myself. The person at the register has always asked if I'm going bunless due to an allergy. Been to this location frequently, every other week or so. Have had zero issues with the food.
It’s nice to have a fast food chain that takes allergies seriously. If you tell them you have an allergy, they’ll make your food in a separate area and change their gloves. All burgers and toppings are gf, but you can get it wrapped in lettuce or bunless. All the fries are safe to eat too as nothing else is fried in them. Obviously, avoid if anyone has a peanut allergy.
I don't understand why they always put my fries in with my girl friends Burger (insert rage here) besides that it was cool. but if someone walks in and says I'll vomit if I eat a crumb of bread why would you put the mutual fries in with the burger??????? make sure you all they put the fries in with the bowl or wrap not bread...
Fries are the only thing cooked in their fryer, but the staff has not been well trained in proper food handling. Watched as the person preparing the burgers handled the buns and then picked up handfuls of fries to put in the fryer, without changing gloves.
Like we've always experienced at Five Guys, the service was great and they were careful with the handling of our food.
I am in love! I ate here before I found out I had celiac and never went back thinking I couldn't eat here. on a chance I went in and got a burger in a bowl. they changed gloves and placed my "burger" in a completely different bag than my husband's normal burger. they were very nice and wonderful about the whole thing.
So you obviously order without any bread. When I told the order taker I had an allergy and no bread, they did a great job notifying the line. They frequently changed gloves, pulled from new bins for toppings (it was a plain burger with lettuce wrap). The only cross contamination risk I saw was the bacon used sits in one big basket. The server did reach down to the bottom of the bin. Fries were heaven for my daughter. I felt very comfortable with letting my celiac daughter eat out for the first time in months. It helps that you can watch them cook and assemble everything.
So far in three visits my needs have been met. They have even put my fries and burger in separate bags to further prevent cross contamination. One of the workers even said his mother has celiac and frequents there. I feel confident at this point but I’m also always on guard and watching. They will also gladly remake the order if you feel unsure.
Had a wonderful meal, burger bowl and a huge amount of fries. I have celiac disease and I feel nothing from last nights meal, other than I ate too much. Lol. If you want something fresh and tasty I highly recommend giving this a try. Just let them know when you order and they will take care of you.
Staff was great! My son’s burger was wrapped in lettuce, they changed gloves before making his meal, and they put it in a separate bag from the rest of our order to prevent cross contamination. The only thing that goes in their fryer is the French fries, so no worries there. So happy we found a fast food restaurant that is safe for my son to eat at!
My husband and I walked into this location and I asked the order taker about a gluten free burger, getting ready to ask what precautions they took. She gave me that "deer in the headlights " look and said, "Uh, we don't have those but we do have a vegan burger!" The voice of experience told me they had NO IDEA of what I was talking about so we left more quickly than we went in. The other two reviewers must have had a better experience than I did! Sure won't go back to the North Myrtle Beach location. Can't risk it!!!
The staff was very aware of cross contamination and was not annoyed with our concerns! Five stars for Five Guys! Good for Celiac! Thank you!!
We get our burgers bunless. Sometimes I take my own gluten-free bun from home. The french fries are cooked in a dedicated fryer but they are sometimes limp and soggy. I usually ask them to cook them until they are well done. This location also has milkshakes and they told me they clean the mixer between each shake.
They definitely knew what they were doing. Great service!
Their burgers are so good and you can get them on a lettuce wrap, which I'm fairly certain they make on a piece of foil so there is no cross-contamination risk. The best GF fries too (although I'm not sure if the cajun seasoning is GF). As far as I can tell, there is nothing on the menu that they fry that contains gluten, so fries should be fine.
I wish they had a GF bun but they are so GF friendly otherwise! Dedicated fryer for fries, they’ll clean off the mixer for milkshakes if you ask (to prevent cc from malt), and they will lettuce wrap your burger with clean gloves. They also use minimal ingredients and are transparent on their website so you can see what has preservatives in it (ahem mushrooms which I don’t order anymore).
They offer their burgers either in a lettuce wrap or patties in a bowl with whatever toppings you want! When you order, tell them you need GF and when they order they yell out that it's an allergy order. Everyone touching my food changed gloves and my food was bagged separately. Their fries are naturally GF and not cross contaminated. They have an "allergen chart" on their website. Awesome service and tasted great. I will be back!
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm