Was told the fries are the only thing fried in the fryer and are gf. After alerting them to an "allergy" (because it's easier to just go with it sometimes) when I asked for no bun on mine, they packaged the fries with my son's regular buger with the bun. I called to educate them about cross contamination and was told the staff would be retrained and I was offered a free meal. I went back in a week later to accept my free meal which mirrored my first meal and the EXACT same thing happened. Clearly no one was retrained. They offered me fresh fries that hadn't been touched and I reluctently accepted but I still got sick so my burger was not clear of cross contamination. I can't go back after this. It's pretty clear food allergies/sensitivities don't matter to them.
First up, the gentleman changed his gloves as soon as he saw allergy written on the order. Didn’t get sick and the lettuce wrap cheeseburger was definitely delicious. I am so thankful for it all. Definitely perfect for celiac.
They do not offer a gluten free bun but they will do a lettuce wrap. The fries are cooked in dedicates fryers and the workers changed their gloves on request. The only reason I gave 4 instead of 5 stars is because the workers don’t seem to be that knowledgeable at this location or just don’t care. I understand that at most fast food places the workers are teenagers just trying to make some money so I shouldn’t expect too much maturity but I would still like to be taken seriously. For example, one time when I tried to explain that I have Celiac the guy taking the order got annoyed and said I could of just said I need gluten free. I find that it’s important for people to understand that those with Celiac are not just on a fad diet but have a legit medical need to be gluten free. He also asked if this is something that is going to kill me today and I said no but I will have symptoms for a few days and I am at higher risk for cancer and other medical issues in the long run so he responded with, “Well if it’s in the long run only then that’s fine. I was going to have the guys prepare you food in a separate section but that’s not necessary.” The food is decent but I would just be extra vigilant and make sure they take your gluten free order seriously.
They have a dedicated fryer, they have separate areas for meat and buns, and they will change gloves. Five guys is considered safe in our area (Utah), so we decided to give this place a chance as we were driving through California. My celiac son just ordered the meat only (they can do it in lettuce, he just doesn’t like it. They do not have gf buns) and fries. He did not get sick
USE CAUTION! I ate there last night. The girl who took my order was aware of Celiac Disease and assured me they change gloves and use caution. I explained I get violently ill and for how long. She told the first person at their backbar/counter of my Disease (I hate to call it an allergy). As I rounded the counter I immediately noticed how their back bar was full of crumbs and knew I would have to watch them to ensure the crumbs did not touch my food. She put the aluminum down and the bowl on top of it as usual. Then another worker came over, pulled the foil out from under the bowl, flipped it over and waited on my patties And then wrapped the foil over my bowl. I knew this wouldn’t work because now BOTH sides of foil had touched the crumb backbar/counter. I told the manager that I couldn’t eat it and why. He threw it out and made me a new one. The worker that moved the foil then rolled his eyes, shrugged and threw his hands in the air. He clearly has no idea how this disease and cross contamination will affect a Celiac. A person I was with told him that was unacceptable behavior & that I get very ill. Then he yelled at her. Five Guys is generally so good about their practices but this just proves we have to be our own advocates.
I bought a little cheeseburger in a lettuce wrap with little fries. It was more than enough food for one person and tasted great. This was my 2nd trip to Five Guys in the ATL airport but a different location. I am not feeling a reaction so far.
I’m not celiac, just intolerant but only a couple of months into eating gluten free and having a difficult time with the lack of places I can find to eat. I was so happy when I went to Five Guys and sheepishly ordered a burger with no bun. The young man taking my order asked if it was a preference or an allergy, then asked if I wanted it in a bowl or lettuce wrapped! My day was made!! Then the young lady who gave me my food made sure to let me know my burger was in the separate plastic bag to keep it from contamination and that she made sure the fries weren’t touching my kids sandwiches either. I was so happy! They were so nice about it and actually seemed to know what’s to do!
They have been very careful lately about changing gloves and now know me when they see me since there is literally no where else to grab a quick bite to eat! When we ate there the cashier relayed allergy to the cook and we got 2 burger bowls and one fry and we feel good after!
They used to work really hard to keep cross-contamination to a minimum. They have stopped caring now. The last three times I have gone (yes I keep trying because I love their food stupid me, but not any more) I have watched them touch the buns and then touch the lettuce that I needed for my lettuce wrap. Twice I threw the food away. I should have thrown it away all three times.
Staff immediately yelled “GLUTEN ALLERGY!” to the kitchen when I ordered. Had a cheeseburger on a lettuce wrap & fries. I’ve never had a reaction to their fries — the staff changed their gloves and used a scooper for the fries, not their hands. And the only person who touched my burger did not handle any buns etc.
They always yell out “Allergy!” or “Gluten allergy!” when I order. Best option for safe, gluten free food at the Atlanta airport, in my opinion, and I travel through here a lot. They also have breakfast. Locations at the C and D Terminals.
Love coming here! I get mine in a bowl because the wrap can get messy fast! But, never have had any problems! Always feel very safe when they scream to everyone that mine is an allergy!
The staff was super knowledgeable about celiac and I felt 100% safe fee eating at this location. One employee prepared my meal, used fresh lettuce that she brought out from the back and even made fresh fries. Great experience, highly recommend!
Staff does a great job with gluten free no matter how busy they are, and they do it with a smile which makes such a difference for me. I know it’s hard to accommodate us but they make me feel so normal! I usually get a burger bowl with whatever toppings, and fries. The fries are the only thing that go into the fryer and they use peanut oil.
While the young lady taking the order didn’t fully under gluten free, she did a great job telling the cooking staff. The cooks were extra careful and prepared my hamburger with a lettuce wrap.
They do a really great job with allergies here. They clean the entire work space before. I have eaten here several times and get the same treatment every time.
The staff rolled their eyes when I asked ONE of them (the one that was going to handle my order. At least you can see what’s going on back there to ensure your food doesn’t get contaminated. There was no one in line behind me either so I didn’t feel bad. I’m not sure how I’d feel about them preparing a bun less burger for me but at least the fries are safe.
Bring your own bun or get lettuce wrapped. They let everyone handling food know that the bunless burger was for someone with an allergy. I asked her to bag it separately which she did. Only other thing I would ask next time is to bag the fries separately from the burgers with buns when sharing fries with gluten eaters. Great burger and fries. No problem with taking direction from people concerned with gluten.
Always depend on Five Guys...for safe, GF options. According to guidelines, fries never come in contact with bread/gluten. Rolls are toasted on separate grill.... advise them of gluten allergy and this location took great care,..thank you!!
So good! They are pretty knowledgeable for a chain!