Had an entire procedure, changed gloves, and assured me they follow allergy/gluten guidelines seriously. Fries are entirely gluten free and have their own fryer! Got an iceberg bun and it was juicy and delicious. Always nice to find a fast food option that’s safe. Did not get sick! Would recommend.
We eat here about once a week or so. I work long hours and when I get off work on Sunday I never feel like cooking. We have a few places in rotation and this is one of them. I always get a burger without a bun and fries. I've never gotten sick eating here and we go pretty frequently. They place my burger in a little aluminum pan and I just eat it with a fork and knife. I used to bring my own gluten free bun, but I stopped doing that just because the food is already so much and so filling that I really don't need the bun.
Really gone down hill recently. And this from a guy who first loved Five Guys in Charlottesville. Meat quality has declined. Fries weren't even good last time I went. The fries were cool, limp, short and had blemishes. We had to ask for aluminum pans in which to cut our burgers. They don't do wraps any more. It's more like a burger salad. I love their Coke machine, but not enough to compensate for everything else.
I have never had an issue with a 5 Guys until today. Thankfully I caught it. I ordered a bacon cheeseburger bowl. They put my fries in with my son’s meal and the mayo had bread crumbs in it. I told them I had celiacs and they put those notes in. I know it’s a chain and a toss up. But be careful with eating here.
**1/28/25- The district manager called and profusely apologized for the incident and has vowed to make it right. He will be speaking to his staff and fixing any of these issues and takes allegro seriously.
Not up to par with other five guys allergen protocols. Witnessed people making burgers and hot dogs having touched bread then placed their hands in raw fries and spread gluten. Very sad. Glad I was watching them make my order. Five guys typically has a dedicated fry person but not here.