Five Guys
$ • Fast Food Restaurant
Most Recent Reviews
I have eaten here many times with no problem. Five Guys is one of the few quick service restaurants where there is a protocol in place for “allergy” meal prep. When I tell them I can’t have gluten, they automatically change their gloves, touch only my bowl and toppings, and they put the bowl in its own bag away from my family’s food. Additionally, the fryers are only used for fries so there is no chance for cross-contamination there. I love this place because I can eat there without anxiety.
GF Burger bowl. They changed their gloves when I said I had a gluten “allergy”.
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Reviews of this Chain
I’ve eaten here several times without issue. They call back across the line, “food allergy,” which prompts everyone to change their gloves and clean the preparation space (best they can do). They use lettuce to replace the bun, and since they don’t serve breaded fried items, the fryer is safe to order their yummy fries.
Full of cross-contamination. I told them I have a sever gluten allergy and asked for clean spaces and changed gloves. They will change their gloves, but prepare on the same surface. I went there with a group from work and the woman preparing my food changed her gloves, but before changing her gloves her hands were all over the aluminum foil she used to package my food. Then, someone else who did not change his gloves packaged it, which included touching my food. There were even visible bread crumbs from past buns on the counter they were sliding my food along. Yes, there was aluminum foil between my food and the counter, but when they wrapped it up, something that looked suspiciously like a bread crumb made it on top of my food. I did not eat it.
My overall experience with five guys has been great. The staff at all places are kind and know how to take care of a food allergy.
They have a celiac safe frier and seperate working area for gluten free foods.
Sensitive Celiac. I chose to go to this chain because of the information found on the corporate site. When I asked at the counter about gluten free food items, the staff was very uncertain. One guy said no gluten free food here and walked away. The manager came to speak with me. Even he seemed a bit unsure. After our discussion about ingredients, the dedicated fryer, and other concerns, I felt okay ordering. I decided to get burger toppings piled into a cardboard fry box with a burger on top. I also had an order of fries. It felt like Russian Roulette, but in the end, I had no adverse reactions. The guy preparing the burgers even changed his gloves. If you order carefully and communicate well, this particular Five Guys can do in a pinch.
