There is always a small risk of cross contamination at a Five Guys because of the employees' gloves touching gluten but nevertheless it is my go-to for fast food and I don't think it's ever made me sick. The only gluten-free thing is the fries, but they're delicious, filling and the only gluten-free fast food fries from any chain I'm aware of.
— Somewhat
— No gluten-free information on the menu
— Not Much/None
— Excellent
I have come here multiple times and each time it was a different knowledge level about cross contamination. I've been glutened here several times because people do not change their gloves or they handle bread and then handle my food. Got glutened here today again. The fry cook had touched a bun and then wrapped it up. I asked him to change his gloves, which he did (and clearly wasn't happy about it.) but rather than put the fries in a separate bag, he put it in the main bag on top of the container with the burger. I am not sure if that was the reason I got sick or if someone else earlier in the line didn't change their gloves, but I'm done with this franchise. If you are a celiac and sensitive to cross contamination, AVOID this franchise. They don't know what they're doing and no matter how much you try to communicate, they still mess it up.
No
Five Guys finally does a lettuce wrap that truly surrounds the burger. So happy I can eat the fries too.
Yes
Yes
Five guys is great! the fries are yummy and they do a great wrap :)
Order taker asks about allergy and informs cook staff. I like that I can see them following the protocols (change gloves, clean grill, etc). Dedicated french-fry fryer. Good food.
— Excellent
Refused to even serve me they said they can’t prevent any cross contamination even though the only gluten containing item in this location is the buns. Wouldn’t change gloves or utensils or anything just told me no.
— Not at all
— Not Much/None
— Poor
April 26, 2014. These guys handle the 'Allergy burger' very well. Ask for it by that name, they'll know how to treat your food prep. They have a dedicated frier and make a mean lettuce wrapped burger. I always order extra lettuce and they don't fall apart. I never have an issue with cross-contamination at this chain.
— Very
— Most/All
— Excellent
They were so careful when preparing my burger and french fries. They do not have gluten free buns. The fries are safe to eat. I order a burger without a bun and bring in my own bun.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Ordered burger with no bun. Guy was helpful in answering questions. They hard a list of ingredients for different sauces. And marked it was for allergy on the order.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent