Five Guys

Usually five guys is one of my go to spots for gluten free burgers. But this place is far too busy for me to come back. Amazingly I did not get sick and they did a good job trying to keep my burger gluten free. But with the sheer volume of orders they have at this location the risk of cross contamination is very very high. Their prep table was by far the messiest I have seen at a five guys and there were crumbs every where. Nothing against this location, but the risk is too high here.

Celiac friendly?

No

this is a good 5 guys. I'm a very sensitive celiac and i've never gotten sick from this location. I do avoid the toppings (at all locations) since contamination can occur because the gloves that touch the buns also put toppings on.

Fries were too salty. Bunless burger is a burger thrown in a tin, so not what I expected the burger could have been made in a lettuce wrap form the purpose of a burger is to est with your hands. If I wanted a salad I would have spent less money in Panera next door.

Got a lettuce wrap burger and fries, both were delicious and had no gluten symptoms! 10/10

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I visited based on reviews and I was really craving fries. When I got to the counter, I mentioned that I had a gluten allergy and the person helping me didn’t respond like she knew what I meant. Then I asked what precautions they took for food prep and she said the employees change their gloves but that was about it. I could see that each burger was on its own foil but then I watched someone smear mayonnaise on a bun then put the utensil back in the Mayo tub. I asked about the fries, if the fryer was dedicated. She looked at me like I had lost my marbles. I explained cross contamination and she finally said that nothing else is fried in the fryer. So I ordered fries, no burger. But then saw that employees were handling the fries with their (gloved) hands. I flagged someone down and asked if they changed gloves to handle allergy foods. She assured me that the fry person was the only one that touched the fries and they didn’t handle the other food but quickly said she would change her gloves and get my fries. She said food allergies are very important to them and they take it seriously. All that to say, I think it matters who takes your order but I’m not sure I would jump at the chance to eat here again, for a burger at least. Fries were delicious.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked
• Dedicated gluten-free fryer

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for dairy-free
• Good for kids
• Good for lunch
• Good for takeout
• Offers outdoor seating

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked
• Dedicated gluten-free fryer
• Food comes out flagged or marked gluten-free

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Nice and helpful staff who are always professional. Clean facility. Standard Five Guys wait times and food, which I guess is the highest compliment one can give a fast casual chain. Haven’t gotten sick from any Five Guys location ever.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Dedicated gluten-free fryer
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for kids
• Good for lunch
• Good for takeout
• Offers outdoor seating

My husband told the person at the register we had a gluten allergy on two of the burgers we ordered. They always put them in a separate bag. When my husband got home all the burgers were in one bag and mine had cheese even after my husband said no dairy. I called the manager Avery and he said “sorry, we are so busy “ He offered to remake it, but living 20 minutes away, we just threw it in the trash. So disappointed. The places I xan safely eat at are becoming less and less. Not sure why management doesn’t take an extra 10 minutes to train employees. Grrrrr.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Safety Feature Ratings

• Dedicated gluten-free fryer

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average