When I told the person taking my order I needed a burger on a lettuce wrap he asked if it was for an allergy and marked “gluten allergy” on my order. My order was placed in a separate bag from my family’s gluten orders. I didn’t feel sick eating here and it was delicious!
— Very
— Not Much
— Excellent
They knew exactly what to do when I said I had a gluten allergies.
— Very
— Most/All
— Excellent
Cashier very helpful and when I told her celiac she said without hesitation "right I've got it"...I watched them clean and prep the counter by lining it with several layers of foil, open new lettuce to make my wrap and take out some condiments that were in smaller containers from the fridge in single serve ketchup containers. The even bagged my order separate from my non allergy family members order. I felt comfortable with their response and did not get sick.
Yes
i told the cashier that i just wanted french fries and that i had a gluten allergy (people seem to take gluten "allergy" more serious than "celiac disease") and she turned around and yelled "GLUTEN ALLERGY!!!" to the kitchen and it was so embarrassing the entire place was looking at me. and i'm almost positive they didn't change gloves or anything.
While the person taking our order politely asked me to repeat myself when I said “gluten allergy (I know celiac isn’t an allergy, it’s just easier to say sometimes),” another person nodded knowingly and started changing his gloves. He took charge and made sure the other workers knew what to do. He bagged my daughter’s burger separately, the fries in their own bag, and burgers with buns on their own. It was a great experience; the food was yummy and we felt safe. My daughter didn’t have any reaction.
Yes
standard five guys, awesome lettuce wraps burger and great fries. don't for get to ask them to change their gloves.
Yes
Apparently it’s gluten free and have plenty of options
Love!!!! My go to for lettuce wrapped burger and fries! Never had CC.
— Very
— Most/All
— Excellent
We stopped they took goo care to ensure my wife buger was cook gluten free in a bowl. Fries are always good.
— Somewhat
— Some
— Excellent
Order taker asks about allergy and informs cook staff. I like that I can see them following the protocols (change gloves, clean grill, etc). Dedicated french-fry fryer. Good food.
— Excellent
Refused to even serve me they said they can’t prevent any cross contamination even though the only gluten containing item in this location is the buns. Wouldn’t change gloves or utensils or anything just told me no.
— Not at all
— Not Much/None
— Poor