Five Guys has a reputation for being understanding when it comes to allergies and Celiac. This location gets it, but you have to be vigilant. Be sure to remind them that staff should change gloves and utensils. We have refused food that wasn’t prepared this way to be safe. Benefit of an open kitchen is you can watch out for red flags!!
Staff was knowledgeable about cross contamination and they have separate grills for buns and patties, but the staff still used the same spatulas and gloves to handle our order and other people’s buns.
Five Guys serves amazing food. Not only do they have a dedicated fryer so you don't have to worry about cross contaminated French fries, but the grill is right in front of you, and I've never seen a bun touch the grill while they prepare your meal. The only reason this isn't a five star rating is that, as delicious as their food is, it is quite greasy, literally seeping through the bag. This can disturb the stomach a little, so definitely pace yourself and don't overeat. That being said, I love eating burgers and fries at Five Guys
delicious burgers. they are really good about wearing gloves to handle food & not using buns for my order. they also ONLY serve burgers, hot dogs & fries, so no worries about cross-contaminatin here! go ahead & eat the fries... as long as you don't have a peanut allergy, that is. (they use peanut oil & serve peanuts in the facility).
My husband told the person at the register we had a gluten allergy on two of the burgers we ordered. They always put them in a separate bag. When my husband got home all the burgers were in one bag and mine had cheese even after my husband said no dairy. I called the manager Avery and he said “sorry, we are so busy “ He offered to remake it, but living 20 minutes away, we just threw it in the trash. So disappointed. The places I xan safely eat at are becoming less and less. Not sure why management doesn’t take an extra 10 minutes to train employees. Grrrrr.
— Not at all
— Below Average
We have ordered here before and thought it was somewhat safe. Tonight we had a horrible experience. My husband went in to order and pick up. He told the person at the register that the burger was to be gf and df because his wife has an allergy. They always put mine in a separate bag because of this. He came home with one bag, and mine had cheese on it. Also touching the other burgers that had buns. When I called and talked to Avery the manger, he said “sorry we are busy” Wow!!! I will never go back in there again. Very disappointed.
He did offer to remake, but we live 20 minutes away.
— Not very
my lettuce wrap Was mostly lettuce with two small half dollar pieces of. Meat. One employee was playing drums with my silverware before putting it in my bag. I have had better meals at mc Donald's for the cost and was very disappointed
— Not at all
— No gluten-free information on the menu
— Not Much
I will get a burger in a bowl and fries and have never had any issues. I believe I asked about gluten free/celiac disease items awhile ago and they can do the glove change/grill wipe. They do a good job at keeping items separated regardless too.