Exhausted from our cross-country road trip, I was a little out of it when I went in to order takeout at 9:30pm. The staff was friendly, patient, and helpful, and really knowledgeable about gluten-free. They were careful to separate my order from my boyfriend's gluten-y order. I had a cheeseburger without a lettuce wrap, fries, and a chocolate shake. They were good (although pricey -- I'm used to In&Out), and I didn't have any issues.
— Very
— Some
— Good
My daughter has celiac and they were willing to change gloves and take necessary precautions when preparing her food. We got her a plain cheeseburger and put it on our own GF bun. Fries were GF. They were helpful.
— Very
— Some
— Excellent
No reaction. Very pleased. Food was tasty
Yes
This location asks allergy or dietary when you order a lettuce wrap or bowl (without bun) for your burger. One person prepared my burger bowl start to finish without touching anything else. (They also changed their gloves before starting.) My husband was with me who eats gluten. They put his burger in a separate bag from mine. We also got a large fry to share and they put those in a separate bag too so his burger would not contaminate them. (Five Guys only fries fries, so there is no cross contamination in the fryer which is a nice treat!) I was very impressed with their food handling and my lunch was delicious!
Yes
They were extra careful when k mentioned celiac. Gloves changed, new area to make my lettuce wrap burger and it came flagged. Only fries go in fryer
— Somewhat
— Some
As of 5/9/24…. Currently under construction but usually these are great places to go (get a lettuce wrap or bowl and tell them you have an “allergy” and they will be careful and change gloves). They only fry fries so they are safe. Hope they are back soon!
— Somewhat
— Some
— Excellent
The only thing they fry are potatoes No seasonings on meats, dedicated side for the meat versus the buns No GF bun but they do offer lettuce wrap, and a bowl option No sauce or additives on grilled vegetables. Only cross-contamination I saw was when building the hamburgers. But very willing to change gloves.
— Somewhat
— No gluten-free information on the menu
— Most/All
— Excellent
I had fries, delicious fries, no problems afterwards. Allergene information at counter! Most is gf when you leave the buns out.
— Somewhat
— Some
— Excellent
Went here before leaving on a trip. BIG MISTAKE! The lady at the register had a blank stare as we tried to explain to her my Celiac/severe gluten allergy. She spoke to the cook in Spanish. He nodded and said ok, no gluten. Within 10 minutes of eating I could tell I had been glutened. Made my trip miserable but it was my fault. I should have not eaten it. I’m new to this and am still naive to believe people will understand.
— Not at all
— No gluten-free information on the menu
— Not Much/None
— Good