they messed up our order multiple times in one order. they put my food in the same bag as my non gluten free family. and they didn't notify me that their cheese wasn't gluten-free. I will not be ever eating there again. hopefully their carelessness doesn't get me sick.
They were great, understood what I needed, wore gloves when they made my hamburger, even had a designated part of the grill for hamburgers to be cooked so there was no cross contamination. We'll definitely go back.
Heard rave reviews about five guys and their gf options. Went in and talked to the manager about cross contam and making sure everything was okay to eat. Not one person in the place had any idea what I was talking about. Needless to say we walked out and won't be returning.
I loved five guys before getting Celiac, and now i really love them! They only fry gluten free fries and their burgers have great flavor. I love the topping and sauce variety. The only thing there with gluten is the bun! Say you have a gluten allergy and they will change their gloves and prep your food away from the buns. AMAZING :)
I was concerned after reading a negative review from 2016, but decided to see for myself. The person at the register has always asked if I'm going bunless due to an allergy. Been to this location frequently, every other week or so. Have had zero issues with the food.
It’s nice to have a fast food chain that takes allergies seriously. If you tell them you have an allergy, they’ll make your food in a separate area and change their gloves. All burgers and toppings are gf, but you can get it wrapped in lettuce or bunless. All the fries are safe to eat too as nothing else is fried in them. Obviously, avoid if anyone has a peanut allergy.
I don't understand why they always put my fries in with my girl friends Burger (insert rage here) besides that it was cool. but if someone walks in and says I'll vomit if I eat a crumb of bread why would you put the mutual fries in with the burger??????? make sure you all they put the fries in with the bowl or wrap not bread...
Fries are the only thing cooked in their fryer, but the staff has not been well trained in proper food handling. Watched as the person preparing the burgers handled the buns and then picked up handfuls of fries to put in the fryer, without changing gloves.
Like we've always experienced at Five Guys, the service was great and they were careful with the handling of our food.
I am in love! I ate here before I found out I had celiac and never went back thinking I couldn't eat here. on a chance I went in and got a burger in a bowl. they changed gloves and placed my "burger" in a completely different bag than my husband's normal burger. they were very nice and wonderful about the whole thing.
So you obviously order without any bread. When I told the order taker I had an allergy and no bread, they did a great job notifying the line. They frequently changed gloves, pulled from new bins for toppings (it was a plain burger with lettuce wrap). The only cross contamination risk I saw was the bacon used sits in one big basket. The server did reach down to the bottom of the bin. Fries were heaven for my daughter. I felt very comfortable with letting my celiac daughter eat out for the first time in months. It helps that you can watch them cook and assemble everything.
So far in three visits my needs have been met. They have even put my fries and burger in separate bags to further prevent cross contamination. One of the workers even said his mother has celiac and frequents there. I feel confident at this point but I’m also always on guard and watching. They will also gladly remake the order if you feel unsure.
Had a wonderful meal, burger bowl and a huge amount of fries. I have celiac disease and I feel nothing from last nights meal, other than I ate too much. Lol. If you want something fresh and tasty I highly recommend giving this a try. Just let them know when you order and they will take care of you.
Staff was great! My son’s burger was wrapped in lettuce, they changed gloves before making his meal, and they put it in a separate bag from the rest of our order to prevent cross contamination. The only thing that goes in their fryer is the French fries, so no worries there. So happy we found a fast food restaurant that is safe for my son to eat at!
My husband and I walked into this location and I asked the order taker about a gluten free burger, getting ready to ask what precautions they took. She gave me that "deer in the headlights " look and said, "Uh, we don't have those but we do have a vegan burger!" The voice of experience told me they had NO IDEA of what I was talking about so we left more quickly than we went in. The other two reviewers must have had a better experience than I did! Sure won't go back to the North Myrtle Beach location. Can't risk it!!!
The staff was very aware of cross contamination and was not annoyed with our concerns! Five stars for Five Guys! Good for Celiac! Thank you!!
We get our burgers bunless. Sometimes I take my own gluten-free bun from home. The french fries are cooked in a dedicated fryer but they are sometimes limp and soggy. I usually ask them to cook them until they are well done. This location also has milkshakes and they told me they clean the mixer between each shake.
They definitely knew what they were doing. Great service!
Their burgers are so good and you can get them on a lettuce wrap, which I'm fairly certain they make on a piece of foil so there is no cross-contamination risk. The best GF fries too (although I'm not sure if the cajun seasoning is GF). As far as I can tell, there is nothing on the menu that they fry that contains gluten, so fries should be fine.
I wish they had a GF bun but they are so GF friendly otherwise! Dedicated fryer for fries, they’ll clean off the mixer for milkshakes if you ask (to prevent cc from malt), and they will lettuce wrap your burger with clean gloves. They also use minimal ingredients and are transparent on their website so you can see what has preservatives in it (ahem mushrooms which I don’t order anymore).
They offer their burgers either in a lettuce wrap or patties in a bowl with whatever toppings you want! When you order, tell them you need GF and when they order they yell out that it's an allergy order. Everyone touching my food changed gloves and my food was bagged separately. Their fries are naturally GF and not cross contaminated. They have an "allergen chart" on their website. Awesome service and tasted great. I will be back!
I have a severe gluten allergy and decided to try Five Guys in Lawton, OK for the first time. I quizzed the super nice young woman taking orders about their food handling and how the fries were cooked. She was extremely willing to help, even though I don’t think she understood the whole gluten thing. The buns are grilled on a separate grill from the meat and veggies. My burger came not just with lettuce leaves to replace the bun, but in a little lettuce nest. And the fries! They were lovely. Haven’t had fast food fries for months since I got glutened at a popular chain. I plan to eat there again.
This is our go to fast food place since they have a dedicated fryer for fries. Staff is willing to change gloves upon request and take Celiac needs seriously. My son gets the cheeseburger (double patty) in bowl but I like to get the Little Cheeseburger (one patty) wrapped in lettuce. Free peanuts while you wait for your order too. Their app is very user friendly and they don't make your fries until you arrive so they are fresh. Tip: we order our regular family member burgers via the app but prefer to order the gluten free burgers face to face at pick up to ensure staff changes gloves. By time the fries are made, the whole order is ready.
My son has celiac disease and we stopped in Orlando on our way home from North FL for an early dinner. While the first place we stopped had rave reviews on their gluten free options, the not so knowledgeable staff and the obvious careless handling in the kitchen told us otherwise. So we traveled to Five Guys where all my concerns melted away. The 2 gentlemen in the kitchen promptly changed their gloves and started making my sons lettuce wrapped burger. They changed their gloves at least 2 more times as they had handled other items in between. Happy kid with a happy belly is a happy mom! Five Stars for Five Guys!
Staff friendly & knowledgeable- changed gloves & cleaned surface. Wish they had a GF bun though.
Had a wonderful meal here yesterday. The employees are all very knowledgeable about gluten allergies. I had a bun-less bacon cheese dog with onions and fries with bbq sauce and it was fantastic. I felt like a normal person just having a meal outside of my home. Wonderful!
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