They are so good about changing their gloves and taking care of those with food allergies. The manager on duty told me that they have made it standard practice to change their gloves whenever someone orders a lettuce wrap or bowl out of an abundance of caution. As a celiac, I appreciate that more than anything. I feel I would be safe because of that statement to order online.
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
Fabulous service!!! I told them I had a “gluten allergy” (easier to explain than celiac) and he instantly assured me they’d change gloves and clean the surface. They have a dedicated fryer just for fries and the patty is GF. Didn’t get sick! Highly recommend.
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
Ask for a burger in a bowl or wrapped in lettuce. Tell them it's an allergy and they will change gloves and clean work surface.
Had no problems here, the staff was trained and made excellent food fast and we'll for me, changing everything as to prevent contamination!
Yes
When I asked for no bun, they offered a lettuce wrap and asked if it was for an allergy. I said yes and they alerted the kitchen staff. I got a cheeseburger and fries. I added onions and pickles. They have a good selection of toppings. I didn't get any sauces and didn't ask if the mayo was gluten free. They do have ketchup and A1 sauce.
Installs the cheese wasn't melted but was melting. Not sure if that was from the coolness of the crisp lettuce. But the cheese was all melted by my second bite. The lettuce was good; it held together through the whole burger. The burger was generous. It's a bit pricy. Back in California, a similar chain would charge $3 but it was about $6 here.
The fryer is dedicated to fries. They have no breaded or battered items. The fries were really good. My wife loves them as much as her all time favorite fries. Maybe I won't have to get her "drive through" in the future. They left the potato skins on the fries. And they were cut thicker. I really felt like I was eating potatoes.
Yes
Like all other Five Guys, you can easily get a delicious gluten-free burger without a bun as a lettuce wrap, or just with meat and your chosen toppings. Just share that you have an allergy and they will take extra care in preparation.
Yes
They were extra careful when k mentioned celiac. Gloves changed, new area to make my lettuce wrap burger and it came flagged. Only fries go in fryer
— Somewhat
— Some
As of 5/9/24…. Currently under construction but usually these are great places to go (get a lettuce wrap or bowl and tell them you have an “allergy” and they will be careful and change gloves). They only fry fries so they are safe. Hope they are back soon!
— Somewhat
— Some
— Excellent
The only thing they fry are potatoes No seasonings on meats, dedicated side for the meat versus the buns No GF bun but they do offer lettuce wrap, and a bowl option No sauce or additives on grilled vegetables. Only cross-contamination I saw was when building the hamburgers. But very willing to change gloves.
— Somewhat
— No gluten-free information on the menu
— Most/All
— Excellent
I had fries, delicious fries, no problems afterwards. Allergene information at counter! Most is gf when you leave the buns out.
— Somewhat
— Some
— Excellent
Went here before leaving on a trip. BIG MISTAKE! The lady at the register had a blank stare as we tried to explain to her my Celiac/severe gluten allergy. She spoke to the cook in Spanish. He nodded and said ok, no gluten. Within 10 minutes of eating I could tell I had been glutened. Made my trip miserable but it was my fault. I should have not eaten it. I’m new to this and am still naive to believe people will understand.
— Not at all
— No gluten-free information on the menu
— Not Much/None
— Good