Review of Gott's Roadside

855 El Camino Real #65, Palo Alto, CA 94301

Overall Rating

Review


I am very sorry to be the first person to post a negative review here. I went in a week ago and I am still dealing with the resulting sickness. When I placed my order, I could see all the buns laying on the grill. I noted that I was a Celiac and that I couldn't have any cross contamination. The cashier immediately seemed very knowledgeable, and we discussed all their safe-food handling processes. He explained that the GF buns occupied a different surface than regular buns, and that the fryer was only used for GF items and was cleaned regularly. He told me that if there was a [noticed] cross-contamination event with the fryer, everyone was notified, and they would try to prevent people with gluten allergies from ordering fried items. So I ordered a burger & fries.The receipt clearly stated "Gluten allergy" on it. When my order was ready, the person who gave me my food reassured me by stating that he personally watched the food prep and they did all they could to avoid contamination. I specifically asked if the bun was GF, and he said yes. I believe him since it looked different than my friend's "regular" bun.

The food was great. But, sure enough, shortly after I finished, all the usual symptoms came on.

So I'm sorry to ruin a good thing, but despite what seemed like good precautions and care, this place made me quite ill, so it isn't safe for Celiacs.

Celiac friendly?

No

Updated 6 years ago

Celiac