Had the burger and tacos. All gluten free, very serious about gluten free, have separate fried etc
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Love their burgers and fries! They clearly mark gf items and offer gf fries and buns. They told me that the impossible burger option is not gf because they cook the impossible burgers in an area of the grill that gets cross contaminated. But their regular beef and turkey burgers are safe! Super tasty, and I appreciate their honesty and clarity in answering my questions.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
I went to order and said I have celiac disease and right away he said no gluten and knew how to modify my burger. They have a dedicated fryer for French fries. Gluten free bun was good.
— Somewhat
— No gluten-free information on the menu
— Some
— Good
Awesome! Totally coming back to this place on my next trip to Palo Alto! Very delicious meal and they totally handled the gluten free. I had a burger, fries, and a strawberry milkshake.
— Very
— Gluten-free items are marked on the main menu
— Excellent
Celiac friendly hamburger restaurant at Town & Village Palo-Alto. We has cheeseburgers with GF buns and fries. Our order was well labeled and the staff was knowledgeable. No reaction afterwards. We’ll be back and we recommend.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
Food is good. Hamburger and french fries is our go to. Soft serve ice cream in a cup is good too.
— Very
— Some
— Excellent
Always a good experience here. When ordering the gluten free bun the ask about allergy. Being able to have fries makes this a go to spot
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Nice ordering system for online orders makes it easy to flag a gluten allergy for both a burger order (and select a GF bun) and also for a fry order. My order came in its own box with the burger having a GF label on it (yay), whereas the other items (gluten, non-allergy) in our same order were in shared containers. Even though we ordered online, everything was great. No cross contamination issues.
Food was good, too!
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Dedicated fryer when requested and great French fries!! (I didn’t have a burger, but gf buns are available)
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent
Dedicated fryer and knowledgeable staff. Ordered falafel and family ordered GF french fries. Delicious and celiac safe.
— Some
— Excellent
This is my go-to burger and fries place. They are very knowledgeable and always mark gluten allergy on the order. When I came the first time, the cashier told me the bbq sauce was unsafe on a specialty burger without me having to ask. They have a separate fryer for fries only and say that they clean the kitchen area for GF orders. I eat here pretty regularly and have never had a reaction. When we order take out, they usually separate my order from the other orders. That being said, there have been times when I got too comfortable and didn’t remind them that they packaged my order next to a regular burger, or put the bbq sauce on my burger despite it being labeled gf. In these times, they were very happy to remake my food and apologetic and I will say they occur infrequently but they do happen. The food is very good and I still feel safer eater here than most places if I’m going to eat out
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent
I am very sorry to be the first person to post a negative review here. I went in a week ago and I am still dealing with the resulting sickness. When I placed my order, I could see all the buns laying on the grill. I noted that I was a Celiac and that I couldn't have any cross contamination. The cashier immediately seemed very knowledgeable, and we discussed all their safe-food handling processes. He explained that the GF buns occupied a different surface than regular buns, and that the fryer was only used for GF items and was cleaned regularly. He told me that if there was a [noticed] cross-contamination event with the fryer, everyone was notified, and they would try to prevent people with gluten allergies from ordering fried items. So I ordered a burger & fries.The receipt clearly stated "Gluten allergy" on it. When my order was ready, the person who gave me my food reassured me by stating that he personally watched the food prep and they did all they could to avoid contamination. I specifically asked if the bun was GF, and he said yes. I believe him since it looked different than my friend's "regular" bun.
The food was great. But, sure enough, shortly after I finished, all the usual symptoms came on.
So I'm sorry to ruin a good thing, but despite what seemed like good precautions and care, this place made me quite ill, so it isn't safe for Celiacs.
No
Yes
They have a dedicated gluten free fryer and were able to serve me delicious sweet potato fries and fried Brussels sprouts! Not really enough options for a full gluten free meal but they can certainly offer some wonderful treats!!
Yes
They have a dedicated frier! I just had fries, so I can't speak to burgers, but they were delicious, crispy, and didn't make me sick!
Spoke to a very knowledgeable manager who informed me that the kitchen space is cleaned for a GF order. I have celiac and ate there without any reaction. It was a treat to have the fries and the fried brussel sprouts!
Yes
Great food, friendly and knowledgeable staff, dedicated fryer and gave separate trays for my husband’s gluten burger and my GF burger and fries. Only one cider option but nice :)
— Very
— Some
— Excellent
Got a burger with a gluten free bun, sweet potato fries, and a chocolate shake. They asked me if gluten free was a preference or allergy, which it’s a sensitivity and preference for me. The food was delicious!
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Delicious burger! The special sauce isn’t gf, but the fries have a dedicated fryer and the garlic fries are delicious.
— Very
— Some
— Excellent
Staff was great. Super knowledgeable about the gluten-free allergy. I did the Wisconsinburger and stef looked at the barbecue sauce and informed me it was not gluten-free so I substituted for the ranch dressing. They have a dedicated fryer for the fries. Everything was delicious!
— Very
— Most/All
— Excellent
Burger has GF bun. Do not do special sauce as not GF. Fries are dedicated GF. Sweet potato fries must be done special to be GF. Very good overall. Long wait when I went.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent