Gott's Roadside
$$ • Fast Food Restaurant
Most Recent Reviews
Definitely a lot of options here! The burger was pretty good (I think they use Udi’s). It fell apart but they are just big burgers. The fries and shake were also great!
I have mixed experiences with Gotts. Most of the times I eat here with no issues but I have gotten sick here at least twice (but I’ve been here at least 15 times so the ratio is not too bad).
You can get a gluten free bun and ask for them to mark it as a gluten allergy.
For the fries, if you are getting anything that’s tossed in some sort of flavoring (ex garlic fries) you may need to ask them if the bowl they are tossing in is shared with anything and if so to use a clean bowl.
They do have a good procedure for the burgers but I guess sometimes things are missed or a staff member might not be taking as much attention to the allergy notice as they should.
The burgers are tasty! I like to get the California burger.
Amazing burger and the most delicious gluten free bun! They have a dedicated gluten free frier too. They served my gluten free portion of the order on its own tray separately from everyone else’s food and the line cook came out and personally assured me that mine was prepared safely, showing me the gluten free food ticket. Very impressed.
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More Reviews
Food is good. Hamburger and french fries with a soft serve ice cream in a cup is all good. You do need to check your order when you pay and pick up your food.
The food was yummy but Got glutened. Despite clarifying allergy. Even the placement of the food on the tray was suspect. Avoid if sensitive
Ordered delivery through their website as recommended when I called them and explained the “can’t accommodate allergies via delivery” notice on Uber Eats - they can accommodate allergies for delivery and sent the food packaged completely separate from my family members non allergy friendly food - the gluten free buns used for burgers are from Udis according to the person on the phone I spoke to
Great burgers and fries and plenty of outdoor seating. Parking is always tight though.
Great experience here a few days ago! My Celiac husband had the bacon cheeseburger (without the special sauce which isn’t GF) and my daughter had the California burger - both on a GF bun which they said was delicious! Need to tell them that it’s an allergy so they will prepare it separately. The sweet potato fries which we confirmed were fried in a separate fryer were tasty! The best part of the meal were milkshakes which are made of our favorite Strauss Family Creamery ice cream and milk and were all GF! The Strauss soft serves (without toppings) in a cup were amazing too!
I like this place with a few reservations. The good: I always feel safe eating here and have never gotten sick. Theres a dedicated fryer you I can have French fries, which is awesome! I haven’t yet had a shake, but no cookies and cream ice cream on the menu, so theoretically I could if I wanted to. The meh: The food always come a little cold, which isn’t great for a burger. Also the portions as SO SMALL for the cost. It’s a fine meal before a women’s basketball game at Stanford, but not worth making a special trip for.
Frequent the restaurant. Always get a burger and occasionally fries. Dedicated fries and the ice cream is safe too.
Had the burger and tacos. All gluten free, very serious about gluten free, have separate fried etc
Love their burgers and fries! They clearly mark gf items and offer gf fries and buns. They told me that the impossible burger option is not gf because they cook the impossible burgers in an area of the grill that gets cross contaminated. But their regular beef and turkey burgers are safe! Super tasty, and I appreciate their honesty and clarity in answering my questions.
I went to order and said I have celiac disease and right away he said no gluten and knew how to modify my burger. They have a dedicated fryer for French fries. Gluten free bun was good.
Awesome! Totally coming back to this place on my next trip to Palo Alto! Very delicious meal and they totally handled the gluten free. I had a burger, fries, and a strawberry milkshake.
Celiac friendly hamburger restaurant at Town & Village Palo-Alto. We has cheeseburgers with GF buns and fries. Our order was well labeled and the staff was knowledgeable. No reaction afterwards. We’ll be back and we recommend.
Always a good experience here. When ordering the gluten free bun the ask about allergy. Being able to have fries makes this a go to spot
Nice ordering system for online orders makes it easy to flag a gluten allergy for both a burger order (and select a GF bun) and also for a fry order. My order came in its own box with the burger having a GF label on it (yay), whereas the other items (gluten, non-allergy) in our same order were in shared containers. Even though we ordered online, everything was great. No cross contamination issues.
Food was good, too!
Dedicated fryer when requested and great French fries!! (I didn’t have a burger, but gf buns are available)
Dedicated fryer and knowledgeable staff. Ordered falafel and family ordered GF french fries. Delicious and celiac safe.
This is my go-to burger and fries place. They are very knowledgeable and always mark gluten allergy on the order. When I came the first time, the cashier told me the bbq sauce was unsafe on a specialty burger without me having to ask. They have a separate fryer for fries only and say that they clean the kitchen area for GF orders. I eat here pretty regularly and have never had a reaction. When we order take out, they usually separate my order from the other orders. That being said, there have been times when I got too comfortable and didn’t remind them that they packaged my order next to a regular burger, or put the bbq sauce on my burger despite it being labeled gf. In these times, they were very happy to remake my food and apologetic and I will say they occur infrequently but they do happen. The food is very good and I still feel safer eater here than most places if I’m going to eat out
I am very sorry to be the first person to post a negative review here. I went in a week ago and I am still dealing with the resulting sickness. When I placed my order, I could see all the buns laying on the grill. I noted that I was a Celiac and that I couldn't have any cross contamination. The cashier immediately seemed very knowledgeable, and we discussed all their safe-food handling processes. He explained that the GF buns occupied a different surface than regular buns, and that the fryer was only used for GF items and was cleaned regularly. He told me that if there was a [noticed] cross-contamination event with the fryer, everyone was notified, and they would try to prevent people with gluten allergies from ordering fried items. So I ordered a burger & fries.The receipt clearly stated "Gluten allergy" on it. When my order was ready, the person who gave me my food reassured me by stating that he personally watched the food prep and they did all they could to avoid contamination. I specifically asked if the bun was GF, and he said yes. I believe him since it looked different than my friend's "regular" bun.
The food was great. But, sure enough, shortly after I finished, all the usual symptoms came on.
So I'm sorry to ruin a good thing, but despite what seemed like good precautions and care, this place made me quite ill, so it isn't safe for Celiacs.
They have a dedicated gluten free fryer and were able to serve me delicious sweet potato fries and fried Brussels sprouts! Not really enough options for a full gluten free meal but they can certainly offer some wonderful treats!!
They have a dedicated frier! I just had fries, so I can't speak to burgers, but they were delicious, crispy, and didn't make me sick!
Spoke to a very knowledgeable manager who informed me that the kitchen space is cleaned for a GF order. I have celiac and ate there without any reaction. It was a treat to have the fries and the fried brussel sprouts!
Reviews of this Chain
Informed staff that communicated the precautions they take well. Their food is tasty, with good gluten free buns and separate gluten free machines for the fries and shakes. The menu options are also quite diverse. The lines can get pretty long, but overall I highly recommend it if you’re looking for a good gluten free restaurant.
Gluten Free Burger available! Staff is super knowledgable and pointed out that some sauces that would’ve come with the burger contain gluten so changed it up! Highly recommend!!
Perfect! The staff know everything, also said to me that is possible to fry the sweet potato fries gluten free, and knew which sauces contain gluten. The gf bun was really good.
super great food and made me feel very safe when explaining the precautions they take for gluten allergies! would 100% go back again! the majority of their menu can be made gluten free with a gf bun or lettuce wrap.
Ordered a burger GF and cashier asked if I had an allergy. She then told me the barbecue sauce on the burger I ordered is not GF and allowed me to substitute or omit it. Also fries are GF and if you order them and specify you have an allergy, they mark it and change their gloves. Good burger!
