75% of 4 votes say it's celiac friendly

855 El Camino Real #65, Palo Alto, CA 94301 Directions

Top Reviews


Celiac

Overall Rating

Review


I am very sorry to be the first person to post a negative review here. I went in a week ago and I am still dealing with the resulting sickness. When I placed my order, I could see all the buns laying on the grill. I noted that I was a Celiac and that I couldn't have any cross contamination. The cashier immediately seemed very knowledgeable, and we discussed all their safe-food handling processes. He explained that the GF buns occupied a different surface than regular buns, and that the fryer was only used for GF items and was cleaned regularly. He told me that if there was a [noticed] cross-contamination event with the fryer, everyone was notified, and they would try to prevent people with gluten allergies from ordering fried items. So I ordered a burger & fries.The receipt clearly stated "Gluten allergy" on it. When my order was ready, the person who gave me my food reassured me by stating that he personally watched the food prep and they did all they could to avoid contamination. I specifically asked if the bun was GF, and he said yes. I believe him since it looked different than my friend's "regular" bun.

The food was great. But, sure enough, shortly after I finished, all the usual symptoms came on.

So I'm sorry to ruin a good thing, but despite what seemed like good precautions and care, this place made me quite ill, so it isn't safe for Celiacs.

Celiac friendly?

No

Updated 2 years ago read full review

Celiac

Overall Rating

Review


They have a dedicated gluten free fryer and were able to serve me delicious sweet potato fries and fried Brussels sprouts! Not really enough options for a full gluten free meal but they can certainly offer some wonderful treats!!

Celiac friendly?

Yes

Updated 3 years ago read full review

Not celiac

Overall Rating

Review


They have a dedicated frier! I just had fries, so I can't speak to burgers, but they were delicious, crispy, and didn't make me sick!

Updated 4 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten Free Features

  • Allergen List
  • Fries

Categories

  • Fast Food
  • Restaurant
  • Takeout

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More Reviews


Celiac

Overall Rating

Review


Spoke to a very knowledgeable manager who informed me that the kitchen space is cleaned for a GF order. I have celiac and ate there without any reaction. It was a treat to have the fries and the fried brussel sprouts!

Celiac friendly?

Yes

Updated 5 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


Staff was knowledgeable about a “gluten allergy” (Celiac) and took good care of me. Bun kind of falls apart but expected with gluten free. Overall very good and enjoyed it without feeing sick!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Dedicated gluten-free fryer
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers delivery
  • Offers outdoor seating

Overall Rating

Review


I asked for a gluten free bun and they asked if my request was preference or allergy. I stated it was an allergy. They did not tell me that the special sauce contains gluten. I got glutened and I am disappointed that they didn’t earn me.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Safety Feature Ratings
  • Food comes out flagged or marked gluten-free

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dairy-free
  • Good for lunch
  • Good for takeout
  • Offers outdoor seating
Celiac

Overall Rating

Review


Really great food, very knowledgeable about what the options were.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for lunch
  • Offers outdoor seating

Overall Rating

Review


ABSOLUTELY NOT. I cannot say anything good about this place, please don’t waste your money here. They lie about having a fryer, employees have secretly told me that I should not eat anything here. They constantly say their gf fryer is broken, but only so it looks like they might have a working fryer at some point, but they don’t. Ordered once again last week, FLAGGED my burger as an allergy (normally they’d put it in a separate box so my burger doesn’t touch family members gluten food) but they were so careless they purposely put my burger halfway on the onion rings. Couldn’t eat it, normally my burger comes in a separate box. Never happy here, please DO NOT GO.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Safety Feature Ratings
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Other


Other Characteristics
  • Good for dairy-free
  • Good for kids
  • Good vegan options
  • Offers online ordering
  • Offers outdoor seating
Celiac

Overall Rating

Review


NO GLUTEN FREE FRYER - nothing fried is gluten free right now per their information. Burgers were good. Do not get anything fried at this location because they said they are not gluten free right now. No fries or Brussels sprouts :(

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

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