Not a dedicated fryer but will pan fry for you with additional wait time
The staff was amazing. They have a dedicated fryer, but we had a delay in our gf fries and the manager gave us half off our bill - not at all expected or asked for, but hugely appreciated. The waitress was fabulous and well informed, and couldn’t have been better.
Hands down...wonderful food and staff... I did not get sick... felt so blessed🇺🇸
Great burgers and fries! Staff was very knowledgeable and helpful and took cross-contamination seriously.
I am Celiac and didn’t get sick. The dry rub chicken wings were outstanding! The Caesar salad was great and the nachos were so so. Bit pricey, but that’s Hard Rock and the area.
Staff & kitchen was knowledgeable about gf options. Our server informed the kitchen staff that my husband and I have celiac disease and they made sure our meals had no cc. It took a while for our meals to come out, but we had a good meal with no side effects.
Excellent choices on gluten free menu-best wings gluten free or not-staff knowledgeable and helpful-I’ll keep Hard Rock Cafe on our short list for good gluten free food when we travel
The only place I have eaten here that actually gets it, our server was so understanding and helpful. "Tracy" well done!!!'
They have an exclusive Gluten Free menu with a ton of options. They label, "Ask us for our Gluten Free Menu" right on the door. Very happy! And...it's right outside of the Welcome Center to Niagara Falls/Maid of the Mist. Super convenient!
Gluten free menu. Dedicated fryer for fries. Gluten free buns.
GF rolls and and dedicated fryer for fries. Had a really awesome chicken sandwich and fries, which is a nice treat for me! Fun atmosphere and good place to go on vacation.
GF fries in dedicated gf fryer!!!! Many choice on GF menu, including gf buns and dessert.
Dedicated GF fryer. Excellent burgers. GF menu has more choices than many restaurants. Unlike other recent reviewers, we found our Hard Rock Cafe server fairly well informed and conscientous. My wife had no post-meal gluten exposure symptoms. We would definitely eat here again.
Bartender said the Molson Cider is GF. Wrong...after several sips. Had to leave. They don't understand GF.
Waitress was very helpful. Choices very limited. Food quality was poor
staff asked what do you want? we will tell you if you can have it. this went on for three items, at which point I asked for manager, whom had the same responses as server. not able to assure any cross contamination nor did I feel they were willing to try. daughters plate was brought to us with human hair attached......
The server had no idea about gluten free options. I figured a plain burger would be ok, but none of the sides could be made GF and DF except for a plain salad. From our research we had to tell the waitress that they did indeed have GF buns, she had no idea. I've never been to a more allergy unaware Hard Rock.
Very celiac friendly! Waitress was knowledgeable and helpful. Everyone loved their food including the gluten free!
Lots of GF options. I went with a GF quesadilla, which had a wonderful shell. Server was knowledgable about my needs.
The food was eh as was the ambiance. We were assured of the safe fryer which was nice.
The operations manager Andrew took great care of us. He assured us that the fries were fried in a separate fryer and that the rolls were definitely gluten-free and they would pay extra attention to make sure that everything was handled properly.
Server was wonderful! The manager came out and talked with me several times. Upon speaking with the manager to give him my thanks, he informed me they had a dedicated fryer (the server indicated otherwise). Talked about education regarding that! It was a great experience!!
Came in for breakfast. Have to say very impressed! My son got a breakfast sandwich (udis roll) and my niece had an omelet with toasted udis roll. Breakfast potatoes are gf as well as the bacon AND sausage. No gif breakfast menu but Birdie (our waitress) got manager and both were amazing! 10 stars of I could first the service alone!
Offered to cook the fries in fresh oil.
Awesome service. The staff was knowledgeable about GF procedures and ensured no cross contamination. We tried the burger, wings and ribs. My daughters loved it. We were surprised to find this in an international chain but it was great. We’d come back any time.
Had a late night, night cap. It is one of few places that we could easily find for quiet place for drink and late snack after 10pm. A lot of restaurants are closed during the week at that time. Hard Rock has great gf options. We discovered their gf in Barcelona. Glad to see them in downtown Chicago and that they were iron late compared to other restaurants. We enjoyed the our late night snack and drinks.
Just came back from supper tonight. Was very worried, have had bad experiences lately... this location made me feel safe. The waitress handed me the gluten free menu, and the manager came to talk to me about my options. They have a separate fryer for French fries (and they were awesome!). Hard Rock uses Udis bread for the sandwiches and burgers. Had burger, fries and brownies for dessert. Portions were big, could not finish. Very good experience, thank you Hard Rock Myrtle Beach!
Gluten free menu - Delicious gluten free cheeseburger and fries.
Staff was very friendly! Several gf options available. Not a dedicated gf facility but staff is aware of allergies.
I've been to several Hard Rock locations and always had a great experience. This one has a sign on the door saying ask for the gluten free menu, but when I asked the host said they didn't have one, but was able to point out a handful of gluten free items. Our server was more helpful and asked to check if the chips for the nachos and the potatoes for fries are in a dedicated fryer, and they are, so all the menu items I was used to seeing on the gf menu were still available. Just seems like maybe they don't get a lot of gluten free customers, but the food was still very good.
Recently the Hard Rock Cafe has come a long way in becoming more gluten-free friendly. They understand celiac here and my server was sure to tell me that the fryer wasn't dedicated gluten free before I even had a chance to ask. The salad that came with my burger was fine, but nothing special. The burger itself was very tasty and I am a very sensitive celiac and I didn't get sick at all.
Had a beautiful ribeye steak with gluten friendly fries made in a designated fryer and green beans. This was an amazing experience from being greeted by the hostess who was very cheerful her name is Nicole and our server was outstanding as well. Our servers name was Kimberly and was very attentive and made sure that my food allergy was communicated very clearly to the chef. There is no way to tell right away if there has been any cross-contaminationBut so far I feel very confident. If there is any change I will edit my comment. Very upbeat and friendly environment. P. S. My husband loved his burger and beer. ♥️
Good gf menu and seperate fryer for fries. They have fries specials (eg parmezan, chili or garlic fires), also gf. Very nice! Had the pulled pork on a gf bun, both pretty dry. Therefore only 4*. No reactions.
Chicken sandwich on gluten free bun was excellent but fries needed seasoning. Gluten free doesn’t mean it has to be bland.
I have celiac and am pretty sensitive to cross contamination. Our server was very knowledgeable and happy to help me select a safe gf meal. They have a dedicated fryer so it was a treat to have French fries. They also have gf buns. I waited to post this review until one day after dining there so I’m sure that I didn’t develop symptoms after the fact.
This was one of my best gluten free dining experiences in the last 5 years! The waitress let me know that the gluten free menu is for gluten sensitivities and told me what my options are for being celiac. So there aren’t a ton of celiac options but the burger I had was yummy! And the fries are from a dedicated fryer which is always a luxury!
They have a gluten free menu that shows a bunch of deep fried options from wings, French fries, etc... when questioned about if they have a separate fryer for those items the waiter asked the cook about it. the cooks response was "we use the same fryer, the hear cooks it out." Will not go back there again.
Ate here three times and did not get sick. I get sick if I get even a little cross contamination. I had no problem here. They have a gluten free fryer for the fries which were great. Great burgers with a good gluten free bun. Servers were really knowledgeable and helpful with gluten free. Server said they have a separate gluten free prep area and color coded cutting boards for gluten free prep. They even had a delicious gluten free brownie sundae for dessert. I highly recommend this place.
I have generally felt that Hard Rock does a great job keeping me safe. This Hard Rock made me nervous. The waitress was a great help but pointed out that a lot of the items on the GF menu are not free of cross contamination. They did not have a dedicated fryer. She also tried to tell me one of the steaks was not GF. Make sure you ask a lot of questions.
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