Hard Rock Cafe

i had a horrible time with our waitress. she seemed really nice and accommodating but didn’t take my concerns seriously. she told me the burger was gluten free but it was not certified gluten free and there was ranch on the plate which sometimes is and sometimes isn’t. i never take the risk. i sent it back twice before she just made me a burger to go. the sauce came on it and i just didn’t trust it.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Other Characteristics

• Good for dinner
• Good for lunch

Horrible staff and horrible manager, neither were reassuring at all and seemed annoyed by my needed accommodations. I trusted the reviews and stayed and ate a burger with fries and so far no symptoms but I won’t be going back.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Great experience. Server was knowledgeable. Manager came to the table. We had the Diablo burger on a gf bun with fries from a dedicated fryer. I also had the salmon, green beans and mashed potatoes. This looks like the only safe option for lunch in walking distance of our hotel.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I've had lunch there a couple of times, and they're always very kind and helpful when I mention I have Celiac. The food is good, service is great, and usually pretty fast.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for lunch

Staff was very knowledgeable and assured me that precautions would be taken to prevent cross-contamination. They have GF buns but the fries are in a shared fryer so they’re unsafe. They were very busy but managed to keep my meal safe!

Celiac friendly?

Yes

We were in Dallas last summer and had a very blah experience at their HRC... boring memorabilia, no GF menu, music blasting was pop and Motown (far from what I envision a HRC to mostly play)... so, I was indifferent about coming here. My wife and I got here for opening at 11am. First in was great because we knew we could look around without bothering anyone. Our server was Asia. She was awesome. Really friendly and personable. This HRC does have a separate GF menu! We placed our order and then toured the place. This HRC is pretty big and I was impressed with the decor and the music selections. I got the Original HRC burger and fries. Delicious and no issues. Side of baked beans was a highlight, tasted like a cross between beans and meatless chili. Cole slaw very good. My wife is a celiac, and is highly sensitive. She got the BBQ pulled pork topped with cole slaw on a GF roll, with french fries. She liked it a lot and had NO adverse reaction at all. In short, this was totally worth coming to! We had a great experience and I would recommend HRC-ATL to anyone. Great job you guys and Asia you rock!

Celiac friendly?

Yes

The staff was very friendly. GF menu had several options, for the price I wasn’t too impressed with my dish. I had the salmon, mashed potatoes, and salad. I sent back the salad because the lettuce was very wilted (seemed as though it was prepared too far in advance), green beans were subbed and they tasted par boiled with little flavor. Ambiance was a , floor was wet and it was very loud...

I hadn’t dined at a Hard Rock for several years and was pleasantly surprised how good the gf food was. (We couldn’t find a gf restaurant with a separate/decent menu near the conference center/hotel so we landed at Hard Rock.) Separate menu, well informed staff. Ordered the salmon dinner on the first visit and the pulled pork sandwich the second visit. Both meals were very good.

Celiac friendly?

Yes

Ordered a gluten free burger and they put a fried green tomato on it. Even went into detail with the server on the need to avoid cross contamination. Very disappointed.

Celiac friendly?

No

The staff was very helpful & really made me feel comfortable eating here If you like dessert they have s GF brownie option with ice cream I wish I had room

Celiac friendly?

Yes

They have a gluten free menu that shows a bunch of deep fried options from wings, French fries, etc... when questioned about if they have a separate fryer for those items the waiter asked the cook about it. the cooks response was "we use the same fryer, the hear cooks it out." Will not go back there again.

Celiac friendly?

No

I have eaten here twice now and have had amazing service and staff was very knowledgeable and took my concern for cross contamination very seriously.

Celiac friendly?

Yes

We got out of a concert late at night and nothing was open. Tried HRC and was pleasantly surprised!

Celiac friendly?

Yes

GF menu, nice place, nice service.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free fryer

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Great service, best Chicken sandwich with chips 🤪👍😍

Safety Feature Ratings

• Dedicated gluten-free fryer

Is there a gluten-free menu?

— Separate gluten-free menu

I called ahead and spoke to the manager to ask about how safely I could eat at this restaurant gluten-free. He assured me not to eat the fries as they recently switched brands and they would have wheat - and now the fryer would be cross contaminated, so don’t order wings

I asked his name and if he would be there and could babysit my meals since I am driving seven hours tomorrow

The manager was leaving - and yet he share with the next manager name Sam

When I arrived, I met Sam who had told the kitchen staff and bartender of my sensitive food allergy

I have had to eat this way for 19 years - and I have learned how important it is to talk to a manager and stress how important it is to eat out without cross contamination…- and yay! I had a great pulled pork sandwich on a GF bun with mashed potatoes and it was delicious and I didn’t get sick!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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GF burger was awful. Avoid for a proper meal. Wings were nice but the patty from the burger is one of the worst I’ve had. Go elsewhere!

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor