Hard Rock Cafe

I ordered a burger with fries from the GF Menu. Double checked if they have a dedicated frier. The waitress said they do have one. Nevertheless, it’s a couple hours later and I’m sick. Not sure if it’s from the fries or the burger but won’t be eating there again. Really sad because the atmosphere ist great. The service in the other hand wasn’t.

I had a burger and fries and almost immediately after finishing my meal, I got sick at the restaurant. I was told that the frier was just for fries, and I’m not sure if the burger got me or the fries, but it was not a good experience. Thought I would write this review as many of the others said they had a good experience. I’m not sure if my case was a unique one, but I wanted to share my experience for those in the future to approach with caution.

Had a burger and fries, both from the GF menu. Very good! Had a GF bun to ho with the burger. Server seemed knowledgeable.

The manager came over to take the order and ensure that the meal was gluten free! They have a gf menu and the food comes out with a little flag to signify its gluten free.

They had a separate GF menu with a lot of options. I got a grilled chicken sandwich and they said they could cook the fries in a way to not contaminate them but I opted for a side of fruit instead.

They do have a gluten free menu and gluten free buns but do not have a GF fryer so fries are out and wings which are on the GF menu are cooked with onion rings so those are not really GF even though they are on the GF menu. The staff had to “go ask” to answer all of my questions including seeing if she could find the GF menu. I played it safe and got a steak salad.

Seperate gluten free menu! Good selection to chose from including desserts!

Gluten free menu No guarantee of cross contamination stated. Good food

Unfortunately they got rid of the GF brownie sundae. Now they only gave ice cream and milkshake which still are good choices. But our waitress was so wonderful that she asked the team to put together 3 GF choc chip cookies in a sundae! She also asked if I was GF sensitive or a real allergy. She was fantastic! Such a great place that we frequent very often. Had GF burger with fries cooked in separate fryer. They have a great GF selection. Always a great restaurant to visit at CityWalk. Kudos Hard Rock Team! Love the atmosphere as I can actually share a nice GF dinner with the family. Thanks for keeping a GF menu!

Burger with gf bun and fries were great. Waitress was very knowledgeable.

Gluten free menu with several offerings. Waiter was knowledgeable about celiac disease. I got the pulled pork sandwich on a GF bun. I also got GF French fries.

They had a gluten free menu and took the request seriously. My coeliac daughter had a Cobb Salad which came with an allergy flag. They substituted pepita seeds for pumpkin seeds. She happily ate the food with no ill effects.

staff was not knowledgeable on which dressings were gluten free and what options I had

They have a separate gluten-free menu. I got the baby back ribs! Huge a little on the salty side, needed more bbq sauce,but didn’t get sick. Also came with slaw fries and beans didn’t eat the beans slaw was ok. Fries were good. Happy to know of gluten-free menu!

My waitress was great. They have a separate menu but I mentioned I wanted something on the main menu prior to seeing the gf options. They were 100% able to make my chicken sandwich gluten free, I was able to have gf fries, and all of the food was amazing.

Staff was knowledgeable and helpful. Food was much better than I’ve come to expect from Hard Rock.

Great atmosphere. Food was fab. Very well looked after by the manager who checked everything was gluten free with the chef. No separate fryer so avoid chips

As soon as 8 mentioned I am coeliac I had a wait person come to me with a separate menu to discuss it before I ordered. Thay came to check twice more and on delivering my meal which was really good.

The lady who took our order was great! She was super acomidating and let me know exactly what I could eat. I had a kids cheeseburger with fries (I have a small appetite and a 1/2 lb burger didn't sound great). The fries are cooked in a separate frier and the burger comes plain, minus the cheese, they give you bottles of condiments to put on it.

Oct 2019 - the staff were really nice but for a celiac they could only offer one gluten free option, a burger called the big cheese burger, as other burgers could have sauces not suitable for coeliacs. The bread was the biggest issue as it had the texture of a crouton, it was so hard and unsuitable for a burger. They also failed to inform me that the chips were not coeliac safe.

Gluten free menus available. Quite a few choices for main course. Only Ice cream for dessert. Only one starter option.... chicken wings. The ribs were enormous!! Good basic American food. Can’t complain.

Had to ask for gluten free options. Server didn’t understand the exact reasoning or what I needed. I ordered the steak and green beans. The beans had no seasoning, but I fixed that. The steak was pretty good. No sickness or reaction from this meal!

Gluten-free menu available. Food was nice, and I didnt get sick from it.

Extensive GF menu and our server was friendly, knowledgeable and helpful. My daughter and husband both have Celiac disease and were thrilled to learn they could have the fries, due to the restaurant having a dedicated fryer. My husband had the salmon with mashed potatoes and green beans. Said the fish and beans were excellent, the potatoes a bit bland. My daughter had a burger and fries. She said the GF bun was good (it didn't fall apart immediately) and the meal was huge, so she only ate ~half. Hubby was happy, as he could then take her leftovers for lunch the next day. Will definitely be back!

Yes they have a dedicated fryer. They asked questions, took precautions and I had a delicious gluten free meal

Very knowledgable staff! I have multiple allergies they were able to accommodate. Our waiter Matt was the best we’ve ever had! The kids enjoyed him as much as the food!

I had the opposite breakfast experience, the hostess suggested that the chef could make accommodation but the waitress talk to the kitchen and told me there was nothing I could eat there. I would have thought at least an omelet could have been made for me. Very disappointing

Muy recomendable!!! La hamburguesa y las patatas buenísimas y tienen cuidado con la contaminación. Volvería a repetir además tienen muchas opciones.

They do have gluten free buns. Some things were inconsistent between server and menu. For example BBQ sauce I was told was gluten free but not listed that way in menu. Food was okay, but not as good as other Hard Rocks. Service was on the slow side.

This chain just knows how to do it, though this one was the first I visited which had no glutenfree beer. Wish they had glutenfree veggie burgers

Would be zero if i could. Stopped in for lunch..hostess had no idea about celiac or cross contamination. Requested kitchen manager but instead retail manager came to table...totally clueless and advised us that the kitchen manager was on a conference call and we could wait if we wanted..Walked out!

I’m always super nervous eating out, I told my server Sean that I was super scare because of the reviews I’ve read about here. He put in the food as allergy and went to the cook and told him how serious it was and made sure my food was safe! Very happy, highly recommend!

Big gluten free menu, great buns. Very nice and informative with a lot of awerness

Kids really liked the gluten free buns and French fries! Hamburgers are good there. They were very accommodating with my salad and what I wanted on the side.

Absolutely brilliant. The waiter was very knowledgeable and made sure my needs were catered for as a celiac. I had BBQ wings as a starter which was lovely considering most BBQ sauces are not celiac friendly.

Yes, you should definitely come here. Amazing food, great service, safe and delicious. We had Adam for our server. He was awesome. I had a burger on a GF bun and fries. YUM. I'm not a dessert person but he mentioned they had a GF brownie if you're interested in dessert.

Went for breakfast not expecting much. They have gluten free buns which I selected to use for the breakfast sandwich. The waitress explained that when they put something in as gluten free, it goes to a whole separate area of the kitchen. Their breakfast potatoes (“home fries”) are made in a separate fryer. I was so satisfied I couldn’t even finish my food! Would definitely go again. This celiac had no reactions.

Friendely staff, separate menu, good food and gluten-free beer.

They have a gluten free menu so you’re not stuck fishing through the normal menu trying to find the GF options. Only issue is that they have fries listed as a side for GF when in fact they can’t offer their fries to Celiacs as it’s not from a dedicated fryer. Other than that it was great.

No gluten-free Menu, but staff was able to tell us what rhey can do gluten-free. Our two girls (both celiac) had dinner and stood healthy. Waiting time was very long and it was very cold in the room. Extreme climatisation is normal in USA. But this restaurant was the world champion in making their guests freeze. We left it as soon as possible. Therefore we didn't really enjoyed the evening.

The greatest Hardrock ever. They have a glutenfree menu and are very well educated. We had a fabulous dinner with our 2 daughters (both celiac) there. They didn't got sick and loved the food. Top!

Gluten free buns and a dedicated fryer for the fries. Food was delicious!

Got so sick my first visit. Called and let them know to better teach their staff what Gf is. They offered me a free meal. Went back and had no issues and great service. Wouldn’t go out of my way to go back though

Waitress understood the importance of gluten free and verified that our food had been made in the gluten free prep area. They have a dedicated gluten free fryer and prep area. We had wings, ribs, and fries. Yum and no sickness!

They have a gluten free menu. We had chicken wings, dip, steaks, veggies and mashed potatoes. No reaction! The waitress knew about the kitchen but didn’t really understand gluten free. I asked many questions before we ordered. It was very yummy and we’d visit again but ask questions just to make sure.

I read the reviews for this location and was hopeful that my son could order lunch here. The Gluten free menu was extensive. After questioning the server, we were told there was not a dedicated fryer. And when I asked if his burger could be cooked in a designated spot on the grill, he recommended we go to another restaurant. Fail.

We were in Dallas last summer and had a very blah experience at their HRC... boring memorabilia, no GF menu, music blasting was pop and Motown (far from what I envision a HRC to mostly play)... so, I was indifferent about coming here. My wife and I got here for opening at 11am. First in was great because we knew we could look around without bothering anyone. Our server was Asia. She was awesome. Really friendly and personable. This HRC does have a separate GF menu! We placed our order and then toured the place. This HRC is pretty big and I was impressed with the decor and the music selections. I got the Original HRC burger and fries. Delicious and no issues. Side of baked beans was a highlight, tasted like a cross between beans and meatless chili. Cole slaw very good. My wife is a celiac, and is highly sensitive. She got the BBQ pulled pork topped with cole slaw on a GF roll, with french fries. She liked it a lot and had NO adverse reaction at all. In short, this was totally worth coming to! We had a great experience and I would recommend HRC-ATL to anyone. Great job you guys and Asia you rock!

Friendly staff. Said they could make us burgers with gluten free bread. Later they realised they were empty and we got our burgers without bread and with more salad. Didn’t have to pay.

Wings were good and fries was excellent.

We sat at the bar and the bartender, Sam was amazing and went above and beyond to make sure the food was gluten-free.

The staff was very friendly. GF menu had several options, for the price I wasn’t too impressed with my dish. I had the salmon, mashed potatoes, and salad. I sent back the salad because the lettuce was very wilted (seemed as though it was prepared too far in advance), green beans were subbed and they tasted par boiled with little flavor. Ambiance was a , floor was wet and it was very loud...

Had the salmon with mashed potatoes and green beans. Was SO delicious. Service and music was great too!

There's a separate GF menu ( with plenty of options ). I got the pulled pork sandwich. The roll looked great but as soon as I picked up the sandwich the roll fell apart ! Still it's nice that they have a roll however it falls short. It wasn't too dry but I've certainly had better.

All staff understand about the needs and challenges with being coeliac and offer a gluten free menu, use separate area in kitchen to ensure cross contamination is kept to a minimum! Their burgers are amazing!

I am as shocked as I could be. I don’t trust anyone when eating out!!! I’m celiac and very sensitive. I asked for the manager once we were seated told MJ (who looked like Kenya) I was celiac. I ordered a burger on a GF with steamed veggies. Manager told me to stay away from fries, so I did. He also told me he would tell the kitchen staff to change their gloves. My husband and kids ordered the nachos when they came out the manager came right over and said I couldn’t eat them (which I already knew) here I am 4 hours later and I did not get sick!!!! Service was Great and Glad I didn’t get sick!! Good luck