Review of Hard Rock Cafe

Manager came out to talk to my brother and I after we informed the waiter that we both have celiac. She was so great and told us that we could eat the fries as they are cooked in a dedicated drier, they have Udi’s gf buns for the burgers, and the kitchen staff will clean space and change gloves before making our food. Waiter came back and took our orders. My brother’s burger came out flagged as an allergy, but my burger came out not flagged and with a regular bun even though I specified multiple times to the waiter that both of us have gluten allergies.

Manager was awesome and super knowledgeable, but perhaps should be the one to bring out the allergy-flagged dishes instead of the waitstaff. Still felt safe eating after sending back the burger. Would maybe go back if I really wanted a good burger again.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Safety Feature Ratings

• Dedicated gluten-free fryer
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent