Hero Certified Burgers

Got glutened last night at Hero. Unfortunate because the burger options and the taste was great. Maybe the fault is on me for not being more clear that I needed it to be made separately and asking questions about all the components, but I assumed they would understand when I said I needed it to be 'gluten free'. Too bad but now I won't be going back.

Not an impressive gf burger. Bun was crumbly (almost stale), and staff was untrained on cross-contamination. There are much better gf burger options available nearby.

Most Delicious fast food burger I've ever had

Clearly list their GF menu items and toppings. Fries aren't GF. Gourmet burgers with a wide selection of toppings and cheeses. Staff more knowledgeable in some locations than others.

staff sometimes dont change gloves but overall great and consistent

There was a sign listing GF items and burger condiments. Staff explained how they cook burgers on a dedicated part so no cross contamination with breads. It was expensive with extra charge for GF bun but I was happy to have it again.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good with other allergies

The burgers were really good with buns that did not fall apart. Highly recommend for a great, gf burger.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Knowledgeable. Told me right away fries not safe as it was a shared fryer. Has separate toaster for GF buns. Feel confident in their safety protocols!

Is there a gluten-free menu?

— Separate gluten-free menu

Tones of options, very clearly marked and staff are knowledgeable.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Unprofessional staff, out of gluten buns, no service in french in the biggest city in Quebec... would not feel safe at all to eat here as celiac sufferer.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all