Review of Hopdoddy Burger Bar

I was excited to try this location because of all the great reviews here, and I was craving a burger. I ordered online - a burger wrapped in lettuce and sweet potato fries, and noted the allergy…

The to go pick up was confusing - two different employees asked my name and then disappeared. I saw someone else put down a bag and a small box, which then sat on the counter for 10+ minutes while I stared at it and staff ignored me. Not sure if they were new and confused with the allergy note, but one kept looking at the receipt and then moving bags around and looking at it again.

Anyway, the burger was fine but the fries were cold and not super crispy. Nothing was marked with an allergy flag - which is odd because when I ate at another location in Florida (though I dined in so maybe that’s the difference), everything was marked.

Problem is, I’m definitely having a reaction today, my normal post-cross contamination reaction.

I did receive an email survey a few hours after I left, completed it, and they responded with a voucher for another meal. At this point though, I’m not sure if I trust them? Maybe it’s better ordering in the restaurant than online, but I wasn’t confident that my allergy notes were taken seriously and my reaction today is definitely from this meal alone.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average