Review of Hurricane Grill & Wings

756 SW Pine Island Rd, Cape Coral, FL 33991

Overall Rating

Review


The atmosphere was laid back and the building itself was beautiful, but the staff completely lacks any knowledge of the seriousness of celiac/gluten intolerance. I asked the waitress for a gluten free menu, which had plenty of options, and emphasized that my sandwich needed to be completely gluten free. After taking a bite of my sandwich, which when it was given to me was declared as gluten free, I knew immediately that it was a regular wheat bun. I asked the waitress to please to go back ask the kitchen if they had used a gluten free bun, and they had not. She offered to bring out a gluten free bun for me to switch the content of my sandwich on to. I politely declined. The waitress admitted that this exact situation had happened to another customer the week prior, which tells me management did nothing to address the issue in the staff which caused this to happen. They took my meal off the bill and offered me coupons for free wings which they make in a shared fryer with boneless wings. Needless to say, I was poisoned due their carelessness, but I truly hope they educate themselves and don't continue hurting innocent customers who just wanted to enjoy a night out, but will instead, suffer through weeks of illness and pain.

Celiac friendly?

No

Updated 8 years ago