I Heart Mac and Cheese

1 rating
$$ • Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Mac & Cheese, Pasta
5 Woodfield Mall VC08
Schaumburg, IL 60173

Most Recent Reviews


Overall Rating

Review


Arturo was really helpful in finding gluten free options. The effort and concern is there. The food's not amazing, but it's a nice different fast food option. Unfortunately, the cheese has gluten so that limits things considerably. But he says they can put together a great gluten free grilled cheese. I can't say enough about Arturo who, instead of being annoyed by my Celiac, was excited to make things work.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 9 months ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Mac & Cheese
  • Pasta

Categories

  • Dairy-Free Friendly
  • Lunch
  • Restaurant
  • Vegan Friendly

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Reviews of this Chain

Celiac

Overall Rating

Review


I went to this establishment for lunch earlier today seeing that they had gluten free options, however I am very disappointed with the service provided as well as the meal provided. For reference, I have celiac which is a very serious autoimmune issue, not just an allergy.

First, the workers that were helping us (two blondes, I didn’t catch their names) did not have an understanding of a gluten allergy and were not accommodating nor helpful when looking at the menu. They didn’t even know that their main cheese sauce had gluten in it (I had to look up their nutritional menu and show them). The girl taking my order was in fact pushing me to get the regular sauce, and I decided to double check their nutritional menu and saw that, in fact, it did have gluten. It wasn’t even labeled as “may contain” and just straight up indicated that there was gluten.

Second, when the meal was given to us, after eating half of it I discovered that there were breadcrumbs in it. These breadcrumbs were not gluten free, and while I may not have had a lot of these breadcrumbs, even the slightest bit of cross contamination gets me sick. And to add to that, I did eat some, so this is not just a case of cross contamination. Already typing this, I am starting to not feel well and will likely be seriously ill the rest of the day.

This establishment is not celiac friendly for those that have it, and I would highly recommend against going. Noodles & Company in Lake Mary has good gluten free options and I have not gotten sick there in recent years.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Other


Other Characteristics
  • Good for dairy-free
Celiac

Overall Rating

Review


As far as GF options go, there are few options. If you go for the Mac N Cheese, like we did, the cheese sauce is thickened with flour, so not GF and the other options aren’t what we were looking for in a Mac N Cheese. The GF noodles were crunchy. We went in excited to try a new place and were let down. They do offer GF bread for a grilled cheese, however, we did not try that.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Gluten Intolerant

Overall Rating

Review


The food here was quick and easy to order. They have several options that allow different lifestyles to enjoy eating here. Gluten-free friendly! Food was decent not crazy good, it is a place I would stop again.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Symptomatic Celiac

Overall Rating

Review


This is the best gf mac and cheese I’ve ever gotten. I got the Buffalo chicken mac and cheese with grilled chicken and added pickles and jalapeños. It was so good I was nervous I got regular noodles. I had no reaction and it was super fast.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
Symptomatic Celiac

Overall Rating

Review


If you are sensitive at all to cross contamination, I would personally not recommend this to you. It’s a buffet style set up and when we asked they could not tell us which toppings were GF.

It looks delicious and if you aren’t GF it’s probably a great spot though.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

More Info