Review of In-N-Out Burger

My celiac son loves In n Out. We have eaten at numerous In and Out establishments during our travels and have always had very receptive and knowledgable employees when we say our order has a wheat allergy/celiac. However, we stopped at the Sta Maria In n Out today and I told the cashier we needed to have the wheat allergy protocol followed. When I got my receipt I noticed the wheat allergy was NOT noted. When my order arrived, I asked to clarify that it was made on a seperate grill. At that time thw cashier apologized and the manager told me he cooked them himself but that there were also buns on the grill. He said it was not possible to grill them on a designated grill. I was disappointed that this wasnt disclosed to me prior to putting my order through, as I ended up with meat patties my child couldn't eat.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings

• Dedicated gluten-free fryer
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for kids
• Good for lunch
• Good for takeout
• Offers outdoor seating