Jack's Urban Eats

I’ve eaten at least a dozen times at the Fresno location. Haven’t had a problem until yesterday. Within 30 minutes I was bloated, and very sick that night. In times past the server was very knowledgeable, yesterday they didn’t really seem to know what items had gluten. I should’ve known better.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu

GF I did not see the san Diego business advertise by anymore. It is Jerusalem by the name of hodori. I do not recommend you do foreign food. I had my money ready to pay then some suckers pulled the fast one. You will be robbed on Milpitas side. I'll tell you about this. Angry house mate does the lottery. I wasn't stolen from. I ripped his ticket. He does pubs. My tempura order I lasted four hours. The money is there or it's not.

Other Characteristics

• Good for dairy-free
• Offers delivery
• Offers online ordering

We’ve eaten here so many times and never an issue. This has always been our go to for GF sandwiches and fries. Normally my wife who has celiac receives her sandwich after minutes of me already having mine. Today both sandwiches came out at the same time. It is obviously our fault for not questioning the server when that happened. Within 30 minutes of eating, she was bloated and by evening she was sicker than a dog. I would just confirm when you order and when you receive your food that it was gluten-free. It may not hurt to also ask for a manager to make sure that it’s done right.

Is there a gluten-free menu?

— Separate gluten-free menu

I enjoyed a beautiful Korean beef salad here. Delicious and safe! Can’t wait to go again!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

They are very helpful and understand what not cross contamination means. We have been there twice and enjoyed our food immensely!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for kids
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Offers outdoor seating

The first two times I are here I got salads and did fine. Then I got brave and ordered a sandwich and that made me sick. I was so bummed because I really liked this place.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Great food. Staff were super knowledgeable and helpful. I had the turkey plate with mixed veggies in basalmic the turkey was juicy and delicious. The mashed potatoes and cranberry sauce were so good I thought they had stolen my recipes. 😂

Celiac friendly?

Yes

This place was great! They had a separate frier for fries and also an allergy menu. You can substitute gluten free bread for almost all the sandwiches. Would recommend

Celiac friendly?

Yes

Really happy to find this place. Turkey is my favorite and I walked in to see a whole roasted turkey in the kitchen. The gluten free sandwich roll was soft and fresh tasting, the turkey was thick sliced breast. When I asked about fries they said they had a dedicated fryer for gluten free. Yay!

Celiac friendly?

Yes

Salads are amazing. Knowledgeable of gluten free options. Big portions.

The staff was somewhat knowledgeable. They had a menu to tell you which items were gf or how to have them modified to be gf. I believe they also have gf bread, but I got a salad.

Celiac friendly?

Yes

Friendly and helpful

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Never had an issue. Staff always takes care to separate from the rest of the food.

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

They don’t technically have a gf menu, but if you say you’re celiac as you order, they’re prepare your salad or sandwich, on gluten-free bread, in the back for you! They have a dedicated fryer for the fries, too!!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Dedicated gluten-free fryer
• Staff is knowledgeable and can answer questions
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for kids
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Good vegan options
• Good vegetarian options
• Good with other allergies
• Offers delivery
• Offers online ordering
• Offers outdoor seating

Asked about whether it was a preference or alergy. Measures taken to prevent cross contact. Ordered the Hulumi Sandwich. Fast service.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other Characteristics

• Good for lunch
• Offers outdoor seating

I have celiac and have eaten here multiple times with no problems. I use a tester to test for gluten content. Tonight for the first time ever all three dishes tested positive for gluten (at least 20 ppm). We ordered the lemon thyme chicken breast (made in the microwave instead of the grill), garlic fries (was told they'd be made in the dedicated fryer) and the classic steak sandwhich on a gluten free bun).

I order the chicken and garlic fries every time I go.

I'm not writing this place off because it has tested gluten free dozens of other times I've been there. The place was jam packed busy and I did take out. There were other take out orders waiting as well. I believe it's highly likely the message about celiac and no gluten may not have made it to the person preparing the food or their usual safe practices weren't followed.

Or perhaps for the fries at least, I was given someone else's order (i noticed most people were ordering garlic fries).

My advice is to go during slower times and watch to be sure safe practices are flowed.