Jack's Urban Eats
$ • Restaurant
Most Recent Reviews
I’ve eaten at least a dozen times at the Fresno location. Haven’t had a problem until yesterday. Within 30 minutes I was bloated, and very sick that night. In times past the server was very knowledgeable, yesterday they didn’t really seem to know what items had gluten. I should’ve known better.
We’ve eaten here so many times and never an issue. This has always been our go to for GF sandwiches and fries. Normally my wife who has celiac receives her sandwich after minutes of me already having mine. Today both sandwiches came out at the same time. It is obviously our fault for not questioning the server when that happened. Within 30 minutes of eating, she was bloated and by evening she was sicker than a dog. I would just confirm when you order and when you receive your food that it was gluten-free. It may not hurt to also ask for a manager to make sure that it’s done right.
I enjoyed a beautiful Korean beef salad here. Delicious and safe! Can’t wait to go again!
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More Reviews
They are very helpful and understand what not cross contamination means. We have been there twice and enjoyed our food immensely!
The first two times I are here I got salads and did fine. Then I got brave and ordered a sandwich and that made me sick. I was so bummed because I really liked this place.
Great food. Staff were super knowledgeable and helpful. I had the turkey plate with mixed veggies in basalmic the turkey was juicy and delicious. The mashed potatoes and cranberry sauce were so good I thought they had stolen my recipes. 😂
This place was great! They had a separate frier for fries and also an allergy menu. You can substitute gluten free bread for almost all the sandwiches. Would recommend
Really happy to find this place. Turkey is my favorite and I walked in to see a whole roasted turkey in the kitchen. The gluten free sandwich roll was soft and fresh tasting, the turkey was thick sliced breast. When I asked about fries they said they had a dedicated fryer for gluten free. Yay!
Salads are amazing. Knowledgeable of gluten free options. Big portions.
The staff was somewhat knowledgeable. They had a menu to tell you which items were gf or how to have them modified to be gf. I believe they also have gf bread, but I got a salad.
Reviews of this Chain
Wonderful! I ordered the Greek chicken salad and told the cashier I have a serious gluten allergy so no pita chips. She said okay and then I went to my table wondering if I should have made more of a request. Five minutes later a staff member came to my table and explained that they were making my dish in the back kitchen to avoid cross contamination so it would be a little while. No problem of course! I was thrilled by this 👍🏻
I asked what was gluten free. She said nothing is safe because of cross contamination. After staring at each other for a minute she turned and asked someone what was gluten free. I ended up getting the chicken Caesar salad without croutons. It had too little dressing and wasn’t very good but I was there with a workgroup so didn’t want to make waves. I choked it down. Won’t be going back.
Update. Change in policy. Can no longer guarantee gluten free.
Asked about whether it was a preference or alergy. Measures taken to prevent cross contact. Ordered the Hulumi Sandwich. Fast service.
Friendly and helpful
Never had an issue. Staff always takes care to separate from the rest of the food.
