Review of Japengo

After reading previous reviews, I’m super bummed I didn’t have a pleasant experience. I informed my waiter multiple times that I have Celiac Disease and have to eat gluten free. I ordered the filet of beef which on the menu stated it was gluten free. It came out with crispy onions on top. I asked the food runner if the onions were gluten free. He was unsure so he asked the kitchen and came back to tell me no, that I cannot eat the meal. A new meal was being made, which arrived medium rare even though I ordered my steak medium. I did not send it back in fear of cross contamination. No manager came out to apologize or to offer a discount. Japengo has good reviews online for those with dietary restrictions so I am extremely disappointed with my experience.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average