Review of Jeni's Splendid Ice Creams

I was so excited to visit again; my first experience was during pregnancy and I have been dreaming of the goat cheese cherry ice cream ever since. Sadly, my visit was a big disappointment. The current staff needs allergy training ASAP. I asked for an allergy scoop, explaining I needed GF ice cream that had not been contaminated but a scoop that had touched a cone. After some back and forth with other staff and some rude remarks about me, the young employee disappeared, presumably to get the unopened tub. He returned about 10 min later, proceeds to try and scoop the very frozen container, which I understand isn’t easy. None of the employees were wearing gloves, they were not wearing hats or hairnets. After about 10 min, they employee tries to hand me the tiniest dish of ice cream, topped with a waffle cone. Sigh. I said no, and he said “you don’t want it? “ I really shouldn’t have to explain why this is a problem. Again, more muttering from the employee and snotty comments from the team. I would have just walked out, but I had already paid; had already been waiting for about 15 min, and really didn’t want to hold anyone up so I could be refunded. At this point I was embarrassed and sad. I finally got my ice cream, but noticed that the employee didn’t wash his hands before handling my food, touching gluten, and not even wearing gloves before scooping my ice cream for the second time. I probably should have just left. Stupidly, I ate it. I have now been sick for the last 24 hrs, with no end in sight. I expect better from a company that is supposed to be allergy aware. When we were here before; we had no issues, and I have no issues in Durham, NC. Sadly, it seems that the training and service has gone down hill. If you have Celiac, I would probably stay away.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average