LOVE this place! I have Celiac Disease and they are very aware of cross contamination and very knowledgeable of what is safe on their menu. They will clean down all equipment and prepare it separately if need be! They also just started carrying an Udi's snickerdoodle cookie!!!
I eat here constantly! They take every available per caution to be celiac friendly... INCLUDING GETTING VEGGIES FROM THE BACK THAT HAVE NOT BEEN ON THE LINE. I often get the tuna, which they get from the back as well... the bread is udis and dry, so I always get extra mayo. Tuna sub, add cheese, Mike’s way 13 mikes way extra mayo...
Always asks if it’s a preference or allergy. Makes the sandwich completely separate from other sandwiches. Great place.
They are extremely careful about cleaning the spaces, using a different cutting board and surface to prepare the sandwich. It is even good the next day and the bread wasn’t soggy!!!! If you ask they’ll get you fresh toppings from underneath the counter. They fresh cut the meats, clean the slicer, and change their gloves!
Impressed with how conscientious staff is here. Jersey Mike’s is doing celiac friendly gluten free right. A previous reviewer detailed the good process they have but singed this location out for not being celiac friendly because they pulled toppings from shared tubs. Fair enough but they will get toppings for fresh unused bins if you ask them to, which I do.
Not celiac friendly... here is how the visit went. I spoke to the employees and asked if they would be able to prepare an Italian gluten free sub without cross contamination. They said they would wipe everything down and prepare the GF sub by itself on the cleaned line, change their gloves, use a clean knife, and place the GF bun on parchment paper and its own cutting board. They did everything as stated. All employees involved with my sub changed their gloves and the meat slicer was wiped down thoroughly. Up to this point I was feeling pretty good about things and was appreciating their efforts. Then it was time for toppings... and disappointment. They grabbed lettuce and tomatoes from the same tubs they had been grabbing from while preparing regular subs. This involved handling regular bread, picking up a stack of tomatoes, putting a few slices on a sub, then putting the rest back... all now cross-contaminated. The lettuce and other toppings were the same. None are safe with the way they are being handled. You might do okay if you didn't get any toppings, but this particular Jersey Mike's does not have it right. I don't know if it is a training issue or not. It is disappointing because they are trying to do it right. Unfortunately, for celiac is do or do not, there is no try. One final note, I did test a small piece of each ingredient on the sub with my Nima sensor and it did not find any gluten. I still did not eat it since such a small sample is unlikely to catch cross contamination. I gave two stars instead of one for their efforts.
Great staff,dedicated space.. will definitely be going back there...
Have Udi's bread, and take incredible precautions for celiac protection (compared to other sandwich shops I've visited). Everyone changed gloves, wiped everything down, and still pulled a wide paper mat on a tray to make the sandwich, so it never actually touched the regular work surface. Not a dedicated facility, but have good practices.
The only place I am able to get a gluten free Italian grinder near me. They have gluten free subs and all of their meat is gluten free. They also have a protocol to wipe down all equipment, change gloves, knives etc. The only reason I didn’t give five stars is because I went once and the gluten free bread was frozen at 2:00 in the afternoon so they said they couldn’t make me anything. Every other time it’s been great!
I stopped by to grab a sandwich. The bread is not fantastic but it's not bad either. The employees were careful putting the sandwich together. She washed her hands, washed the surface she was working on, washed her hands, put on new gloves, put a new paper wrap in top of the clean counter and proceeded to make the sandwich. I was impressed. It is super pricey though. A 6" sandwich, a bag of chips, and a drink was a little over $15. But it is another option when I'm out. I never got sick and it was nice to have a sub again.
Udis gluten free bread. They prepare in a separate area and use different slicers and utensils. Even had separate condiments to avoid cross contamination. Advocate for yourself since so many young people work here but in theory they were all trained well. Plus they have pre wrapped udi cookies!
I’ve eaten at JM’s lots of times, first time at this location. I’m celiac and ordered everything GF. They rung up a guy before me wrong, they rung me up wrong, and they rung up the lady after me wrong. A couple hours after eating, I was barfing violently. I don’t have that reaction when it’s CC. So I was glutened badly. Stay away from this location.
I have missed eating subs for so long! I’m so happy I found out they have gluten free subs here and the staff right away changed their gloves and was careful about cross contamination without me even asking! I’m so happy I can eat delicious subs again (and I didn’t get sick)
Offers Udis bread. Will ask if gluten free is for allergy or preference. Allergy they make one dedicated clean space.
Hands washed, new gloves. Slicer was cleaned, sandwich was prepared on a mew paper, then wrapped in another fresh paper.....and they have gf cookies. So happy to have a sub again!
Not enough room to make gluten free and regular sandwiches at the same time. I bought 3 giant sandwiches for the week, ended up sick on days I ate those, no problems on days I didn't. Don't go if it's busy, they can't pay attention to your order.
Highly recommend the Jersey Mike’s in Heath Ohio. They go above and beyond to wipe everything down, get clean utensils, and change out condiments before preparing a delicious GF sub. They serve a gluten free bun that tastes good. It is Udi’s brand that comes individually fresh and sealed. All workers, and owner, are accommodating to any of my celiac needs. They are knowledgeable and KNOW which condiments are GF. I eat there at least 2 times a week. The price of the bin is a few dollars more, but well worth it...I can finally eat a sub and enjoy it without the fear of getting contamination. They also have a variety of GF soft cookies, also from Udis’s.
They’re really as careful as they can be for a place with so much bread around. The Udis bread they use isn’t fantastic, but it’s sure nice to be able to Hager a regular sub. I think it’s a $2 up charge for gluten free. They change gloves and seem to be careful.
Some staff are knowledgable but the cook doesn’t care one bit. He used the dedicated GF knife for my bread but then once everything was cooked, he carelessly switched over to the regular knife to cut the sandwich into 4 parts. When I told him I couldn’t eat it, he got very offended and the other staff members wouldn’t even look at me. He redid the sandwich and then the same problem occurred. He recognized his error and unhappily made the next sandwich the right way. Unfortunately I still got sick anyway. I’ve heard other locations are great but this one definitely isn’t. Training probably wouldn’t help as I just don’t think they care that much about what they are doing.
10 am - 9 pm
10 am - 9 pm
10 am - 9 pm
10 am - 9 pm
10 am - 9 pm
10 am - 9 pm
10 am - 9 pm