Jersey Mike's Subs

At 2:30 I called and spoke to a women about gluten cross contamination precautions taken in store as I have Celiac disease. She stated they have a back line they would use and open new containers for my order after changing gloves. After our conversation I had confidence in going to the store to order. Upon arriving the young man who took my order had a look of complete confusion when I mentioned Celiac and that I’d spoken to someone earlier. I was able to speak to the manager, Elizabeth, who was more than helpful. When she initially offered to do a deep clean of the slicer and use what veggies they had in the back prepped I was still nervous as the number of visible bread crumbs seemed nearly impossible to clean. When she said it would take 10-15 minutes I said not to bother, I’d just get my families sandwiches. Instead she left her break and did use the already clean back machine to make my order. She was never annoyed, was always patient and wanted to make me 100% happy. The young man said he’d never seen it done that way…which makes me wonder about what the woman on the phone had told me. I also wonder if I will be able to have the same amazing service again. Either way, I want you to know how much I appreciated Elizabeth and her amazing customer service!!!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for kids
• Good for lunch
• Good for takeout
• Offers online ordering

While they have GR bread, I would not recommend this location to someone with Celiac. Went twice and both times staff are not well informed about safety procedures and don’t really understand cross-contamination issues. They were happy to work with me but I had to explain a lot of things. They had to redo one half of the sandwich as they put avocado from the main container using same utensils. I’ve been to another location where they properly assemble the entire sandwich in the back.

I was in town for work and everyone ordered together. I called ahead and stressed that I needed gluten free and dairy free. I asked them to add bacon. My sandwich was delivered with cheese melted all over the contents. No bacon. I didn’t have lunch.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

My experience at Jersey Mike’s was good I have celiacs and I have eaten at several even in California never had a reaction and I do have to carry a epi pen because my reaction is swelling of eyes, mouth and throat.

Love the separate prep area.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Jersey Mike’s is the only sub chain I trust to eat food from. They clean all equipment, change gloves, and get toppings from the back for my sandwich on gluten free udis sub. They have gluten free packaged snickerdoodles for dessert.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent