Review of Jersey Mike's Subs

At 2:30 I called and spoke to a women about gluten cross contamination precautions taken in store as I have Celiac disease. She stated they have a back line they would use and open new containers for my order after changing gloves. After our conversation I had confidence in going to the store to order. Upon arriving the young man who took my order had a look of complete confusion when I mentioned Celiac and that I’d spoken to someone earlier. I was able to speak to the manager, Elizabeth, who was more than helpful. When she initially offered to do a deep clean of the slicer and use what veggies they had in the back prepped I was still nervous as the number of visible bread crumbs seemed nearly impossible to clean. When she said it would take 10-15 minutes I said not to bother, I’d just get my families sandwiches. Instead she left her break and did use the already clean back machine to make my order. She was never annoyed, was always patient and wanted to make me 100% happy. The young man said he’d never seen it done that way…which makes me wonder about what the woman on the phone had told me. I also wonder if I will be able to have the same amazing service again. Either way, I want you to know how much I appreciated Elizabeth and her amazing customer service!!!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for kids
• Good for lunch
• Good for takeout
• Offers online ordering