Staff was very cautious! Separate prep area in the back and cleaned off slicer and changed gloves.
I was visiting the area and was confident walking in because they are great at the one near where I live. They clearly showed no understanding of cross contamination and looked puzzled when I questioned what they were doing (not using different meats/slicer). If you are celiac avoid at all costs. Not to mention it was also unclean.
They use the same slicer for all of the meats. They do not have a dedicated GF prep area. They use the same dressings (mayo, mustard, etc). I was the only one in the store so I was able to chat with them one on one. They are not setup here to handle GF at all. Other than the GF bun, nothing else is GF. If you’re celiac AVOID this location which is too bad because I know other Jersey Mike’s have dedicated GF prep areas. This review is only about their prep and cross-contamination, not the quality of the food.
They have a sign that they serve Udi's gluten free buns now. They wiped down equipment, used a dedicated knife, and changed gloves for me, which was nice. I was able to get a 6" but the bun is $1 extra
I’ve been newly diagnosed with Celiacs, and this has been the first restaurant that has offered a substitute product so that I can actually have the same options of food as everyone else. The safe was very knowledgeable and even used a different mayonnaise container instead of using the knife to spread that they use on other subs, and used a different knife to slice the bread!
I've been to multiple Jersey Mike's without issue. I am extremely sensitive to gluten, so I appreciate being able to eat good subs again. Today I had an experience with a trainee who started to use the regular mayo (gluten free toppings are in a special area). The other employees immediately stopped her and walked her through the process of making a gluten free sub, stressing the importance of no cross contamination. If they didn't have my business already, this sealed the deal. Thank you to the Pelican Square staff!
Staff was very knowledgeable with gluten sensitivity and cleaned down the counters, wiped off the meat slicer, used a new knife as well as changing gloves through out the making of my sub. Gluten free roll was also very good!
Extremely conscientious about allergens and cross contamination. They cleaned the equipment before making my sandwich. Tasty.
Bun was very good. Everything was wiped down. They changed gloves. Used separate mayo. You can watch them make your food. I would definitely eat there again.
Food was great, but I suggest not ordering online and watching them make sub. Roll was great, they changed their gloves and use a new knife but they didn’t wipe counter where regular rolls are cut and then just wrapped my sub in the paper that was on that counter with tons of crumbs. Also, I got oil, but I wonder if they have separate mayo? Just depends on your level of sensitivity, but they did show concern and food is good. I’ll eat there again, but will maybe ask for them to use a different counter or wipe off the regular one. I went on a busy weekend lunch, so didn’t want to be an extra pain in the a** ;) Other Celiacs I know had told me they did wipe counter and change gloves for them so maybe it was just because they were busy. So good, didn’t make me sick, but lots of possible cross contamination so be careful.
Staff was good. Bread was a little dry, but it’s gluten free bread. So happy I️ can have subs again!
Have Udi's bread, and take incredible precautions for celiac protection (compared to other sandwich shops I've visited). Everyone changed gloves, wiped everything down, and still pulled a wide paper mat on a tray to make the sandwich, so it never actually touched the regular work surface. Not a dedicated facility, but have good practices.
The only place I am able to get a gluten free Italian grinder near me. They have gluten free subs and all of their meat is gluten free. They also have a protocol to wipe down all equipment, change gloves, knives etc. The only reason I didn’t give five stars is because I went once and the gluten free bread was frozen at 2:00 in the afternoon so they said they couldn’t make me anything. Every other time it’s been great!
I stopped by to grab a sandwich. The bread is not fantastic but it's not bad either. The employees were careful putting the sandwich together. She washed her hands, washed the surface she was working on, washed her hands, put on new gloves, put a new paper wrap in top of the clean counter and proceeded to make the sandwich. I was impressed. It is super pricey though. A 6" sandwich, a bag of chips, and a drink was a little over $15. But it is another option when I'm out. I never got sick and it was nice to have a sub again.
Udis gluten free bread. They prepare in a separate area and use different slicers and utensils. Even had separate condiments to avoid cross contamination. Advocate for yourself since so many young people work here but in theory they were all trained well. Plus they have pre wrapped udi cookies!
I’ve eaten at JM’s lots of times, first time at this location. I’m celiac and ordered everything GF. They rung up a guy before me wrong, they rung me up wrong, and they rung up the lady after me wrong. A couple hours after eating, I was barfing violently. I don’t have that reaction when it’s CC. So I was glutened badly. Stay away from this location.
I have missed eating subs for so long! I’m so happy I found out they have gluten free subs here and the staff right away changed their gloves and was careful about cross contamination without me even asking! I’m so happy I can eat delicious subs again (and I didn’t get sick)
Offers Udis bread. Will ask if gluten free is for allergy or preference. Allergy they make one dedicated clean space.
LOVE this place! I have Celiac Disease and they are very aware of cross contamination and very knowledgeable of what is safe on their menu. They will clean down all equipment and prepare it separately if need be! They also just started carrying an Udi's snickerdoodle cookie!!!
Hands washed, new gloves. Slicer was cleaned, sandwich was prepared on a mew paper, then wrapped in another fresh paper.....and they have gf cookies. So happy to have a sub again!
Not enough room to make gluten free and regular sandwiches at the same time. I bought 3 giant sandwiches for the week, ended up sick on days I ate those, no problems on days I didn't. Don't go if it's busy, they can't pay attention to your order.
Highly recommend the Jersey Mike’s in Heath Ohio. They go above and beyond to wipe everything down, get clean utensils, and change out condiments before preparing a delicious GF sub. They serve a gluten free bun that tastes good. It is Udi’s brand that comes individually fresh and sealed. All workers, and owner, are accommodating to any of my celiac needs. They are knowledgeable and KNOW which condiments are GF. I eat there at least 2 times a week. The price of the bin is a few dollars more, but well worth it...I can finally eat a sub and enjoy it without the fear of getting contamination. They also have a variety of GF soft cookies, also from Udis’s.
They’re really as careful as they can be for a place with so much bread around. The Udis bread they use isn’t fantastic, but it’s sure nice to be able to Hager a regular sub. I think it’s a $2 up charge for gluten free. They change gloves and seem to be careful.
Some staff are knowledgable but the cook doesn’t care one bit. He used the dedicated GF knife for my bread but then once everything was cooked, he carelessly switched over to the regular knife to cut the sandwich into 4 parts. When I told him I couldn’t eat it, he got very offended and the other staff members wouldn’t even look at me. He redid the sandwich and then the same problem occurred. He recognized his error and unhappily made the next sandwich the right way. Unfortunately I still got sick anyway. I’ve heard other locations are great but this one definitely isn’t. Training probably wouldn’t help as I just don’t think they care that much about what they are doing.
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