Staff was very cautious! Separate prep area in the back and cleaned off slicer and changed gloves.
I was visiting the area and was confident walking in because they are great at the one near where I live. They clearly showed no understanding of cross contamination and looked puzzled when I questioned what they were doing (not using different meats/slicer). If you are celiac avoid at all costs. Not to mention it was also unclean.
They use the same slicer for all of the meats. They do not have a dedicated GF prep area. They use the same dressings (mayo, mustard, etc). I was the only one in the store so I was able to chat with them one on one. They are not setup here to handle GF at all. Other than the GF bun, nothing else is GF. If you’re celiac AVOID this location which is too bad because I know other Jersey Mike’s have dedicated GF prep areas. This review is only about their prep and cross-contamination, not the quality of the food.
They have a sign that they serve Udi's gluten free buns now. They wiped down equipment, used a dedicated knife, and changed gloves for me, which was nice. I was able to get a 6" but the bun is $1 extra
I’ve been newly diagnosed with Celiacs, and this has been the first restaurant that has offered a substitute product so that I can actually have the same options of food as everyone else. The safe was very knowledgeable and even used a different mayonnaise container instead of using the knife to spread that they use on other subs, and used a different knife to slice the bread!
I've been to multiple Jersey Mike's without issue. I am extremely sensitive to gluten, so I appreciate being able to eat good subs again. Today I had an experience with a trainee who started to use the regular mayo (gluten free toppings are in a special area). The other employees immediately stopped her and walked her through the process of making a gluten free sub, stressing the importance of no cross contamination. If they didn't have my business already, this sealed the deal. Thank you to the Pelican Square staff!
Staff was very knowledgeable with gluten sensitivity and cleaned down the counters, wiped off the meat slicer, used a new knife as well as changing gloves through out the making of my sub. Gluten free roll was also very good!
Extremely conscientious about allergens and cross contamination. They cleaned the equipment before making my sandwich. Tasty.
Bun was very good. Everything was wiped down. They changed gloves. Used separate mayo. You can watch them make your food. I would definitely eat there again.
Food was great, but I suggest not ordering online and watching them make sub. Roll was great, they changed their gloves and use a new knife but they didn’t wipe counter where regular rolls are cut and then just wrapped my sub in the paper that was on that counter with tons of crumbs. Also, I got oil, but I wonder if they have separate mayo? Just depends on your level of sensitivity, but they did show concern and food is good. I’ll eat there again, but will maybe ask for them to use a different counter or wipe off the regular one. I went on a busy weekend lunch, so didn’t want to be an extra pain in the a** ;) Other Celiacs I know had told me they did wipe counter and change gloves for them so maybe it was just because they were busy. So good, didn’t make me sick, but lots of possible cross contamination so be careful.
Staff was good. Bread was a little dry, but it’s gluten free bread. So happy I️ can have subs again!
First off sub shops always make me nervous but the staff was so friendly when we informed them we had celiac before ordering the gluten free sub. They have a separate slicer for everything, clean knife, table and entire prep area!! Holy moly was that sub HUGE and tasty! Highly recommend if your in the mood for a great sub! I had the Italian and my partner got the club supreme!
I eat here constantly! They take every available per caution to be celiac friendly... INCLUDING GETTING VEGGIES FROM THE BACK THAT HAVE NOT BEEN ON THE LINE. I often get the tuna, which they get from the back as well... the bread is udis and dry, so I always get extra mayo. Tuna sub, add cheese, Mike’s way 13 mikes way extra mayo...
I went in to get a cheesesteak for my daughter with Celiac. I told them the sandwich was for someone with celiac and they were very careful. They kept everything separate, put down clean paper anywhere they set down the bread etc. they clearly have good training here. The cheesesteak was pretty good too!
We have eaten here 2 times and both times the staff was very knowledgeable of cross contamination. I asked a million question because my son has celiac and I am very nervous but the staff was extremely patient. I would absolutely recommend for Celiacs!
The staff here are well educated and take excellent safety precautions to make sure cross contamination risks are very small. They even sanitize the cook top before making me a hot sandwhich then pulling all ingredients from back stock and using a clean tray to make the sandwhich away from the line 10/10 would recommend!!!
The staff was very careful to avoid any cross contamination. Basically all of their sandwiches except for the meatball and regular chicken parmesan can be made gluten free. They do have a grilled version of the chicken parmesan that can be made GF. My husband said the Classic Italian hit the spot!
The staff seemed to take my request for GF seriously and I love that the bread come sealed and they made my sandwich in the back. However that made me a little nervous because I couldn’t actually watch them prepare my stuff. I didn’t get sick so it seems like they were indeed cautious. However, the bread was horrible. Literally tasted like flavorless cardboard. I think they even use Rudis or Udis, but it was not good. I might try again, but I was definitely NOT impressed.
The gf option was awesome! There were plenty of options for “flavors/toppings” and only one choice of subs was not GF, meatballs. Only suggestion is to request (if possible) to toast/heat the bread. It was a little on the dry side. Despite that, it all tasted great!! I’d get a sub there again.
I never had problems before with the sub in a tub, but since they rolled out the udis bread, they are awesome! They wipe down the equipment and the prep space and keep everything on top of the paper and change gloves. I never say anything more than that I have a severe allergy (I know that can be a controversial way to explain it, but it’s easier in simple interactions for me) and they get right to cleaning. Never been sick once, and I’m pretty sensitive!
Jersey Mikes now has Udi’s GF rolls for their subs. I watched to make sure precautions were taken to avoid cross-contamination, and they were — gloves were changed; sandwich prepared in a separate area with dedicated condiments and utensils. The first Philly cheesesteak I’d had in over 10 years, and it was great!
The staff here was amazing and soooo nice. I asked for a sub on gf bread and they immediately finished the other orders in front of me and then did a full wipe down of everything, switched out the bread knife, everyone in the prep line changed gloves etc. also had mayo in a squeeze bottle rather then the prep line tub which would have cross contamination. Literally the best response I’ve ever seen and they couldn’t have been nicer.
LOCATION NOT SAFE FOR CELIAC!! I love Jersey Mike's--visited in several states, but when I went to the westwood location I was told that all of their toppings are prepped on the same surface as the bread & they refused to get me fresh toppings out of the back. They told me that they could give me gluten free, but the sandwich would not be gluten free. AVOID IF YOU HAVE CELIAC!
The staff was very knowledgeable about gluten free options. The entire counter was cleaned before making the sandwich and paper was put down to prevent any cross contamination. Separate squeeze bottles were used for mayo! Overall great experience and would definitely recommend!
They use the same toppings as they use for the other subs. I watched the person make my regular sub on the cutting board and there was excess lettuce that fell off. He just scraped it right back into the bin then made the GF sub with the same lettuce.
Wonderful option - First cheesesteak my daughter has had in months! Almost had a mishap, but when the manager checked each sandwich he saw that our GF sandwich was on a non-GF roll. Immediately addressed it with the staff and remade the sandwich himself, personally in front of me. Changed gloves, scrubbed work area... I was so impressed. Totally in control and with one (almost) mistake earned customers for life! EXCELLENT controls, yummy options and super clean restaurant!
They are extremely safe with cross contamination and have special mayo and toppings they use when you tell them it is for an allergy. The udis sub rolls are pretty good, a little dryer than their regular bread but delicious made mikes way.
They have a separate prep area for sandwiches made with their gluten-free bread. They always ask if it’s an allergy. They change gloves and seem to have been trained well. As a celiac, I have eaten here many times now, and have never gotten sick.
Went with a mixed group. Son and I are gluten free, other kids not. I ordered tub for the others and explained needing really clean/celiac gluten free for me and my son, tuna for him and club for me. The server immediately wiped down all the surfaces, then put down fresh paper on top of that, in order to make our gf subs. He used clean knives and gloves and just obviously was careful and mindful. For the mayonnaise they used a squeeze bottle instead of the normal serving knife and the checkout cashier was also extra careful as she finished preparations. We wiped down the earring table ourselves and had no problems getting drinks and chips. Overall, one day later, no ill effects. It was the first sub ever for my son who thought it was fantastic. First sub for me in like 6 years. Five stars.
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