They use the same slicer for all of the meats. They do not have a dedicated GF prep area. They use the same dressings (mayo, mustard, etc). I was the only one in the store so I was able to chat with them one on one. They are not setup here to handle GF at all. Other than the GF bun, nothing else is GF. If you’re celiac AVOID this location which is too bad because I know other Jersey Mike’s have dedicated GF prep areas. This review is only about their prep and cross-contamination, not the quality of the food.
They have a sign that they serve Udi's gluten free buns now. They wiped down equipment, used a dedicated knife, and changed gloves for me, which was nice. I was able to get a 6" but the bun is $1 extra
I’ve been newly diagnosed with Celiacs, and this has been the first restaurant that has offered a substitute product so that I can actually have the same options of food as everyone else. The safe was very knowledgeable and even used a different mayonnaise container instead of using the knife to spread that they use on other subs, and used a different knife to slice the bread!
I've been to multiple Jersey Mike's without issue. I am extremely sensitive to gluten, so I appreciate being able to eat good subs again. Today I had an experience with a trainee who started to use the regular mayo (gluten free toppings are in a special area). The other employees immediately stopped her and walked her through the process of making a gluten free sub, stressing the importance of no cross contamination. If they didn't have my business already, this sealed the deal. Thank you to the Pelican Square staff!
Staff was very knowledgeable with gluten sensitivity and cleaned down the counters, wiped off the meat slicer, used a new knife as well as changing gloves through out the making of my sub. Gluten free roll was also very good!
Extremely conscientious about allergens and cross contamination. They cleaned the equipment before making my sandwich. Tasty.
Bun was very good. Everything was wiped down. They changed gloves. Used separate mayo. You can watch them make your food. I would definitely eat there again.
Food was great, but I suggest not ordering online and watching them make sub. Roll was great, they changed their gloves and use a new knife but they didn’t wipe counter where regular rolls are cut and then just wrapped my sub in the paper that was on that counter with tons of crumbs. Also, I got oil, but I wonder if they have separate mayo? Just depends on your level of sensitivity, but they did show concern and food is good. I’ll eat there again, but will maybe ask for them to use a different counter or wipe off the regular one. I went on a busy weekend lunch, so didn’t want to be an extra pain in the a** ;) Other Celiacs I know had told me they did wipe counter and change gloves for them so maybe it was just because they were busy. So good, didn’t make me sick, but lots of possible cross contamination so be careful.
Staff was good. Bread was a little dry, but it’s gluten free bread. So happy I️ can have subs again!
They wipe down the meat slicers they prepped my meal completely separately and made sure that there was a paper underneath it the entire time. If you are a Celiac don't use the mayonnaise, but getting your sandwich Mike's way is a great way to get it!
Gf sub is delish! Staff changed gloves and prepared using separate utensils. They do prepare it on paper where they prepare the toppings for regular subs but then placed it on a clean paper before wrapping! Will definitely be our new sub place! Could be some cc w/ veggies as they use the same for all subs and dip there hands in there. They were super friendly and I’m sure they would’ve gotten fresh veggies if i would’ve thought to ask.
The staff asked if I had was an allergy when I requested gluten free. They changed gloves, cleaned the slicer, the counter, changed gloves again and prepared my sandwich with a dedicated bread knife. So happy to have a place to get a sub sandwich. The Udi's roll was better than I expected.
Awesome! The GF bread was outstanding and the service was great!
I was surprised this location was offering g gluten free rolls. I explained we had a celiac person. They were so amazing. They washed down meat slicer, and counters. Put sandwich on paper and got toppings from under the counter as to not use what may have been contaminated toppings. Wow!! And they clean off knife before they sliced the sandwich. Double wow! The owners daughter of this location is a celiac and she totally trained her staff. I could not believe how accommodating the staff was. They made me feel welcome to order gluten free. Also on a side not my daughter has always hated subs and sandwiches, I never knew why. She was just diagnosed a few weeks ago. After having her gluten free sub, she suddenly loves them and asked for a return trip. How wonderful to learn she hated these foods because they made her feel bad for a decade but we never knew why. Please Jersey Mike’s. Keep up the great gluten free work.
I have celiac. This location was great first asked if it was allergy or preference to eat gluten free. Second they changed gloves and got separate tray to prepare my sandwich. Third when they passed my sandwich for lettuce tomatoes and other fixens the new preparer changed gloves and obviously took onions, lettuce and tomatoes from deeper untouched areas of the fixens! Totally cool to see without my needing to request those celiac needed preparing precautions. Thanks jersey mikes!!! Great training and follow through!!!
Staff was super careful about cross-contamination. They prepared our GF sandwiches in a separate clean area with new gloves and paper. We have 2 celiacs and 1 gluten intolerance in our family so this was a great stop for all of us. Buns are UDI’s sub buns - made a great sandwich. We will definitely stop here again. Also right of highway if you are on a road trip.
I started my order by asking if they could do a gluten free sandwich. They said absolutely, and proceeded to get a special tray for just my items, wiped down the meat slicer surfaces, and changed out their gloves.The bread comes in a separate packaging that they open right there in front of you. The veggie guy also changed his gloves, and used condiment containers that are separAte from the other as well.Great sammy, great staff. Delicious!
The staff was so knowledgeable about cross contamination! They announced that they were wiping everything down, everyone changed their gloves and I got a new knife to cut the sandwich. I was shocked to see this at a fast food place! The staff was so amazing and friendly.
If you have celiac, this is the place for you! They have Udi's gluten free bread, and they even wipe everything down before making your sandwich to prevent cross-contamination. In my experience, they're kind and careful about allergies. My gf roll was a little dry, but being able to order a sub sandwich while out and about meant so much! I like Mike's!
Was so impressed with the care they took to ensure no cross contamination. When I ordered they wiped everything down, changed their gloves and pulled out mayo from the back so the spreader hadn't touched other bread. Great sub too! Will definitely be back.
They use Udi's prepackaged sub rolls (full size!) and take the proper steps to ensure no cross contamination. On top of that, the staff had a very positive attitude despite having to go out of their way while it was busy. I'm happy to see Jersey Mike's didn't just throw GF buns on the menu, but actually trained and educated their employees.
Changed gloves, wiped counters, new (clean) spatula 😊👍🏼
I've eaten there 2 or 3 times since they started carrying gluten free sub rolls. The gf bread is really good. When you order gluten free, they clean the counter and slicer, wash hands and changes gloves, set up a clean treat with pallet over it to make your sandwich on, use a clean knife and squirt bottle topping just for gf orders.
Came with my 2 young boys who are both celiac. The guy at the counter was very helpful and happy. He cleaned the slicer and wiped down the counter. The gf roll was cut on its own counter. Everything was separate. The toppings were all kept in separate containers for gf. The boys loved their subs! Will certainly return!!!
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