We did not watch them prepare my food. However, I got very sick. One of the worst in a while, so there was definitely cross-contamination somewhere.
I wish they had toasted the bun on my cheesesteak sub.
Ordered gluten-free to go and specified gluten-free important. Got very sick so not celiac-safe. We did not use the word “celiac” may try again, say so and watch them prepare.
Really tasty. For those who are not celiac, might be a great option!
— Not very
— Some
— Average
My mistake for coming in 20 minutes before close. They were clearly trying to get us out ASAP. I specified gluten free for an allergy and to please prep separate. She changed her gloves and made my sub in a tub on a dirty counter, moved some gluten bread with her gloves and went back to prepping my tub, then used all the toppings from the regular prep line. It all happened so fast I was just baffled. Gave my tub away to a family member and ate a Quest bar for dinner.
I picked this place because the reviews said it was great. Just know if you go in, you need to be loud and vigilant. Could I have asked her to redo it? Yeah. But it wasn’t worth it. I just took the L and carried on with my life.
No
The gf option was awesome! There were plenty of options for “flavors/toppings” and only one choice of subs was not GF, meatballs. Only suggestion is to request (if possible) to toast/heat the bread. It was a little on the dry side. Despite that, it all tasted great!! I’d get a sub there again.
This was the first sub place that I have found that has gf bread, it was Udi’s bread, I wish they would’ve cooked the bread because it tasted like it was in a freezer and thawed out in a microwave. I was happy that they took my “allergy” seriously, changed their gloves and used separate ingredients that weren’t cross contaminated.
Yes
I can not say enough good things. I have had several subs here (the tuna and the club) and they have been so delicious. My non-Celiac husband has enjoyed his food as well. They make your sandwich on a separate cutting board, use a separate spatula for the mayo, etc. I haven't gotten sick yet eating there, and neither has my toddler who has Celiac. It's a little expensive for subs, but when it's the only option it's well worth it!
Yes
Went in never having a sub in my life, the guy was excellent at making me feel comfortable, even when they weren’t doing something exactly how it should be and I spoke up they were very nice and welcoming about doing it so they don’t make me sick, overall great people great food.
— Very
— Gluten-free items are marked on the main menu
— Most
— Excellent
— Very
— No gluten-free information on the menu
— Some
— Excellent
The cold subs are your best bet here, as the hot subs go on the stove which has cross contamination with bread according to the staff member I spoke with. When I said I was getting a gluten free sub, they offered to change their gloves and get a dedicated cutting board. They seemed very knowledgeable about cross contamination. The staff member at the head of the line cleaned down the slicing machine and was persistent in making sure everyone down the line changed their gloves before my sub got to me. If you’re very sensitive, I could imagine cross-contamination might still be an issue with the possibility of crumbs getting in the toppings throughout the day. The bread is meh but overall a good sub and they even have a gf snickerdoodle cookie option.
— Very
— Some
— Good
I have only ordered from them twice since having to go GF, and it was great both times! I would refer to other commenters tips on the protocols the employees follow as far as how safe they are with criss contamination, but as a former sandwich fast food employee, I know they have to be very careful when someone says they have an allergy, and they are trained on how to handle it.
I ordered the #7, which I always get, with the GF bread, and I will say it was denser and drier than usual. The second time I ordered, I compromised with adding extra condiments and doubling the meat. Worked perfectly! Though I paid a little extra for the GF bread and the double meat, it gave me more servings than usual, so it almost evened out in price.
— Somewhat
— Gluten-free items are marked on the main menu
— Most
— Good
Have not eaten a sub/hoagie in almost 5 years and I am so glad I gave this location a try. Went after dinner rush (almost 7:30pm) and asked what precautions they take for Celiac's. Was told they wipe down the slicer and counter, new bread knife (actually have separate one they keep bagged on the shelf with the gluten free bread), wash hands, change gloves. They did exactly that and I am feeling fine the next morning as I write this. I did skip mayo (spreader sits in bin) and the dressing but was fine with the tomato, lettuce and onion out front.
— Very
— Most
— Excellent