I've eaten here a few times in the last year and haven't gotten sick. Previous reviews mention awful cross contamination but it appears staff have turned over since then and training has improved. I have watched staff closely at every step and haven't yet seen them use a shared knife or space. Prep spaces are thoroughly cleaned. Now, I also recommend watching them like a hawk because other locations have gotten lazy, but I think that just comes with the territory of being a chain. All in all, it's fast food that I can eat, and I don't mind keeping them honest.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent
Yes
Do not go here if you have a gluten free allergy!! My husband and I both have celiac we went here and they at first were very conscious of cleaning the slicer and changing gloves but then they didn't clean the counter down They use tho prep the sandwich, used the same knife to cut the gf bread that they did the non gf bread and used the same spreaders and same condiment containers! Cross contamination all over! They are just on the band wagon.
No
This was the worst "gluten free" sun I ever had. They had no options or veggies. It was just as good as trying to make a sandwich when I am in desperate need of going to the grocery store. And, to boot, it was $50.
Gluten free sub bread was in its own package. They also asked me if it was an allergy or preference. I would recommend this place. The chicken Phillies are the best!
$2.50 extra for gluten-free bread. Sandwiches are good. They were pretty good with precautions. Still, if I were super sensitive, I’d be worried about the amount of wheat flour crumbs floating around.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
Service took a while. I ordered ahead of time even. I waited around 15 minutes once I arrived and was told it would take longer because of my allergy. Overall bread was hard and fell apart while eating it.
— Not very
— No gluten-free information on the menu
— Not Much/None
— Below Average
I stopped by on a Sunday afternoon to get a gf sub. They asked allergy or preference, wiped down the counter, put down paper, used a clean knife, changed gloves, and were cool about grabbing toppings from the back. They even moved the sandwich to fresh paper at the end of the line instead of wrapping in the paper that had sat on crumbs. Altogether I was impressed! At most locations I have to correct things as I go down the line, but the two staff who interacted with me here seemed very well trained on gf protocols.
— Somewhat
— Some
— Good
They ask if you have an allergy or preference when it comes to the gluten free bread. After stating I have an allergy they cleaned the slicer, the counter, and all of the staff switched gloves. A new employee had accidentally used the mayo knife so they gave me new bread and then they use the squeeze bottle of mayo to prevent cross contamination. Everyone was very friendly, understanding, and aware of how to handle my allergy.
— Very
— Gluten-free items are marked on the main menu
— Some
— Average
Amazing processes and protocols for safe handling of gluten free sandwiches to avoid cross contact. They explained their protocol to me without me prompting or asking any leading questions, showing me that know how to prevent cross contact.
— Very
— Most/All
— Excellent