I have eaten here twice and have gotten sick both times. They do not follow instructions to prepare the food in a safe fashion. Other locations do an excellent job but this place always screws it up for me.
— Not at all
— Gluten-free items are marked on the main menu
I am celiac as are my 2 daughters. We have eaten at 4 other Jersey Mike's in the metro detroit area and loved them. This one not only tried to tell me a slicer covered in bread crumbs did not have crumbs, but they argued that wiping the blade was all they could do. We left and drove to another safe Jersey Mike's
No
This restaurant has a separate prep area for gluten free/ allergies. Their gluten free bread is great and offered in 2 sizes. I always get the giant Italian with hot peppers. Once I went in they cut my already prepared sandwich with the contaminated knife that they used on regular sandwiches. Really disappointing. But the two other times I tired, they did good. Just watch them closely and communicate as you would want to at any restaurant.
Yes
Asked if they had GF bread, yes. Ordered a sandwich on gf bread. Paid the upcharge for GF bread. Received sandwich, took a bite, tasted too chewy to be GF. Asked manager if it was GF. No. First and last time going to a Jersey Mike's.
They don’t offer a kid’s gluten free sandwich so I had to buy my daughter an adult sandwich. However she loved the bread. She had the tuna. The staff were knowledgeable and took proper precautions.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
This location (on University) does not follow the gluten-free protocol! I go to Jersey Mikes often as a safe option while traveling. Today, I ordered a GF sub (specifying for an allergy) and the manager instructed the employee to make it on the regular slicer so they wouldn’t have to clean the gluten free one again. I asked if he could please use the GF slicer, and he did… without changing his gloves. Then, he carried it over to the regular line and used the non-GF knife and veggies. I asked if he could please use the separate GF area that was all set up and he said “this was how they always do the GF orders.” The manager and other employees saw this and did not say anything. I did not eat my sub.
— Not at all
Called ahead to verify that they have gluten free bread, which they do. Awesome! When I got there the place was super busy, and I almost left out of fear that I would slow the process down even more. Decided to stay and give it a chance. The person at the meat slicer wiped down the area and slicer when I told him I needed everything gluten free. He was amazing about it. I had to ask them to grab fresh ingredients from the back though, because the person adding the toppings just wanted to use what was up front. They weren’t thrilled with getting stuff from the back, but they did do it. Overall it was a decent experience.
— Somewhat
— Some
— Good
Great celiac-safe protocols. When I mentioned “gluten free” the staff immediately changed their gloves, used a separate knife, and put paper down to avoid contact with the cutting board. They also have Udi’s snickerdoodle cookies!
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
They have GF sub sandwich rolls! Possible cross contamination but they were careful in preparation. My sandwich was the best Ive had in such a long time! It’s so nice to be able to have a ’normal’ meal along with the rest of my family! They also have an option to make your sandwich a meal with a drink and chips or even an individually packaged GF udis cookie!
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent