Ask for an unwich/lettuce wrap
I've gotten sick here in spite of being clear about having severe celiac disease. They dip into the same mayo and mustard that has been glutened by their bread & rolls , etc when making your supposed GF lettuce wrap. Not Celiac safe. Also, the owner slaughters endangered animals in Africa. Google it.
This was a nice stop for lunch. I had one of their unwiches (lettuce wrap) and it was quite tasty. The manager understood gluten-free issues and he directed the food preparers to wash their hands, change their gloves, wash the preparation area, AND put a piece of fresh paper down on the prep line before fixing my sandwich!
The Unwich (lettuce wrap) is the only gluten free item on the menu (also chips and pickle and fillings). I got a BLT on lettuce wrap. It was good, I felt a little weird after it, but it was also my first time eating fast food so that may be it. I have a very serious reaction to gluten so I think it is pretty safe because I didn’t have serious/that many side effects.
You can get an unwich (lettuce wrap) and when you order tell them you are celiac and need gluten free, they will wash their hands and change their gloves. I eat here all the time and am celiac with no issues.
Staff were happy to change their gloves to make my unwich (lettuce wrap), and even spoke up to include mayo packets instead of cross contaminating with their spatula/jar of mayo. For you celiacs who are in a jam, and need something quick, do your research beforehand (see link below), and advocate for yourself when you order! Things containing gluten at Jimmy John’s: -bread & cookies -cheese (contains barley wheat) -tuna -salt and vinegar chips -bbq chips Allergen list: https://www.jimmyjohns.com/downloadable-files/AllergenInformation.pdf
Went for a lettuce wrap. Explained that I had Celiac and asked if they would mind changing gloves. They told me that they would not. Also said they would not make my wrap over fresh paper. Said they were specifically instructed NOT TO for people with gluten issues. I emailed the manager, and sure enough, that is their policy. If you tell them you have a gluten allergy/Celiac, they will NOT make any accommodations. No clean gloves, no fresh paper. I don't understand it, but obviously will not be back.
They have the Unwich option instead of bread, which is of course low-carb, so I load up on veggies, avocado, and more meat. Make sure they change gloves; sandwich maker didn't hear the cashier repeat that back to me, but my husband requested, and they prepared it in a different area. No reaction, but I'm not Celiac.
I normally get the tuna and it is fine for a quick meal.
Ask them to change gloves, put down fresh paper along the counter as they prepare an Unwich -- lettuce wrap. Also, ask for mayo and mustard in the individually wrapped package. We usually have good success when we give these directions for our food preparation.
You have to order as an unwich which is in a lettuce wrap, and specify that you need it to be gluten free. They will give you mayo packets instead of spreading it for you to eliminate cross contamination. Unfortunately last night I was glutened. Not sure if it was cross contamination from the counter or they didn't change gloves or what.
Unwich option great for quick lunch. I read the Beef is not GF. Also the cheese is questionable if you are extremely sensitive do not risk it. Should be fine with other meats. Chips are all GF. As with most places like this cross contamination is very possible beware.
Make sure you state you have a gluten allergy - they will change their gloves for you. but apparently you also need to clarify that you want mayo and mustard packets on the side (so they don't cross-contaminate with the mayo and mustard buckets that the spatulas are constantly dipped into and wiped on bread) As long as you clarify all that, I've eaten here a couple of times with no issues
This is not really a safe place. Unwiches are still prepared on crumb covered cutting board area. Way too much cross contamination here. Update! I revisited Jimmy Johns to give it another try. When you tell them you need an Unwich because of gluten intolerance they will all do a glove change, make your Unwich on paper- not on the cutting board. Great job! Happy to eat here again.
They have gluten in their cheese. Be careful.