They have gluten in their cheese. Be careful.
No
I love getting an unwich when I'm travelling. However, at this location I have been yelled at, told I'm "wrong" and been altogether disrespected. Most of the employees are completely ignorant and make the entire experience terrible. Their customer service is horrible.
I always order the "unwich" from Jimmy Johns and watch them like a hawk to be sure there is no cross contamination. However, at this JJ, one of the sandwich makers mom has celiac. Casey was awesome at making sure that he made the unwich with no contamination what-so-ever. Wiped the counters, took off the top layer of paper, changed his gloves, used fresh cut tomatoes, etc. Thank you for being so considerate!!!
Yes
Jimmy John's does not have gluten free bread for sandwiches, but you can order a sandwich wrapped in lettuce called an 'unwich'
My husband and I ordered from here tonight in a rush to get dinner. I have only eaten out 2x since being diagnosed, and I am always so nervous to tell someone about celiac’s. I mentioned it immediately when I called, and, I suspect it was the manager who I spoke to, assured me they have a separate area and protocol for gluten-free. He even thanked me for mentioning it up front so that they could alert the rest of the staff before I finished placing my order. I felt fine ordering and when my husband picked it up, the person I’d spoken with showed him the special area to make sure he knew it was safe, and placed my order in a separate bag.
I can’t speak to all locations, but I did have a very good experience at this one!
— Very
You can eat here but be on your toes!! Like most Jimmy John’s, you can go a lettuce wrap for most sandwiches. However, offering possibilities can be overcome by bad execution.
We had 3 orders ( 2 regular, one celiac), and 2 got TOTALLY messed up, despite us being the only customers that morning. Manager was very conscientious and helped intercept & redo the orders. Wrong meats, wrong sauces, wrong added items!!! We highly suspected a language barrier with the sandwich makers may have been in play, but the person entering the order also hit the wrong entries when taking our orders!
In the end, we got the right items and did okay avoiding reactions ( but we were using GluteGuard as a pre-meal enzyme…great product from Australia. Not to be confused with USA sound-allies).
— Not at all
— No gluten-free information on the menu
— Some
— Excellent
They were open to changing their gloves but told me about 8 times “we can’t guarantee that it’s gluten free”, trying to get me to not order. I got it anyway and was fine! I worked at a Jimmy John’s for 2 years and if you do an Unwich with no mayo (ask for mayo packets on the side), no spreads, no lettuce (bread crumbs get trapped in the lettuce bin a lot), insist that they change their gloves, and ask them to be careful, you should be good! A quick and tasty lunch :)
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Always fast and quick service. Very understanding of gluten allergies
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Staff very mindful of gluten free safety. No dedicated gluten free menu, but plenty of gluten free options.
— Very
— Some
— Excellent