Review of Kazu Japanese Restaurant

9965 San Jose Blvd, Jacksonville, FL 32257

Overall Rating

Review


Initially I gave them five stars because they seemed knowledgeable but we stopped going there a while back after getting an obviously not gluten-free meal and the attitude when I tried to get it fixed. We had been frequent customers and I had tried to be as cooperative, polite, and informative as possible so I was a bit shocked over the attitude we got when I was served rolls with crunch and tried to get it fixed. It was something I had ordered in the past and was given it prepared without crunch so the attitude and blame was shocking. There were other signs that I had minimized, for example their soy sauce bottle they just replaced it with a lid from a non gluten-free product at that point I stopped using it. I started to pay attention and the bottle never was replaced nor did it ever seem to get empty.

Celiac friendly?

Yes

Updated 5 years ago

Celiac