Review of Lakeview Lounge

We stayed at the Fairmont at Lake Louise and ate the Fairview our first night. I wanted to give the Lake View Lounge a shot as it had outside seating. When making reservations, or seating, the host does ask if anyone in the party has allergies. I told them that I have Celiac disease and am very sensitive to cross contamination. The server was aware and made gluten free recommendations, though not all of them are marked on the menu and they do not have a dedicated fryer. I ordered the tomato soup as or was completely gluten free, and it came out with a gluten cracker. I informed the server that brought it, and they took it back to the kitchen and brought me the same bowl and plate of soup, but without the cracker. I pointed out the cracker crumbs to the server who took our order and they took it back and brought me a completely new bowl, plate, spoon and napkin.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings

• Staff is knowledgeable and can answer questions

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good