Review of Lucciano's

Excellent food, excellent gf options, poor customer service.

I was delighted to find Luccianos last year and had several positive experiences. However, I won’t be back after my last visit.

I have many allergies and was understanding from prior engagement that the chicken parm was OK for me. During my last visit, I was told they are cooked in the same fryer as some allergens. I asked if they could pan fry it and was told no. I asked the waitress other questions she had to go back to the kitchen about. I thought someone from the kitchen may come speak with me, but they didn’t. I also didn’t get answers to the questions I asked. I easily get overwhelmed and emotional about food accommodations, especially when I thought I had already done my research and it doesn’t work out. I ordered something I knew was safe and figured I’d try to reach out to the restaurant later to understand what was safe for me.

My father got chicken Marsala and substituted bolognese sauce. He loved his meal, but was challenged by the amount of water in the sauce and a $6.95 up charge for the substituted sauce that he wasn’t consulted about. My mother got a fish sandwich and thought it was awful. It looked like a tiny, frozen filet o fish served on a giant bun. I did feel bad for her.

A few weeks later she told me about the negative email she sent to the owners about our experience. She did not get a response. From her description, I felt like her email detailed a harsher experience than we faced so I wrote one from my perspective. Mainly, I wanted to be able to know what I could eat long-term.

Tina, the owner, never actually made any comments about the negative experience but told me she would call me that Tuesday (1/9) to discuss allergies. She did not call.

I followed up 1/22 and 2/14 without response. 2/25 I replied to note that it shouldn’t take this much effort to understand what is safe to eat and wished the business luck. She immediately replied to tell me that I could reach out to her that Thursday or Friday to discuss (5-7 days later).

No one should have to put so much effort into feeling safe about their meal. It’s sad because I really loved the food.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent