Review of LuLu's

I hate to even leave this review as I think they have a protocol in place for allergies, including celiac disease, that is likely effective 99% of the time. But after being told how careful they would be with my son's order of a gluten free cheeseburger, with a separate manager handling the order herself, and it being prepared in a separate kitchen, our son's order came out on a gluten bun. I didn't realize it until he had scarfed down the top potion of the bun, when I realized after picking it up and smelling it that it smelled like a typical, sweet gluten bun (think, Mrs. Baird's). I asked for the manager to confirm the brand that they use for gluten free buns, and when she told me they used Udi's I realized what he had consumed was, in fact, not gluten free. The damage was done and we've been having to deal with the ramifications for the rest of our trip as he has dealt with severe cramping and being overall weak and lethargic. Lesson learned for me is to do a thorough inspection when food is delivered and not trust what seemed to be a very well vetted system, as proven by the high number of positive reviews.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor