Review of Martin's Bar-B-Que Joint

I grew up eating Jack's Creek BBQ... in Jack's Creek. I love that Martin's is here and doing the thing.

They have a dedicated weblink to help you navigate Gluten Free options, but... and it's a big but, when you order online, you HAVE to select "Buns" as an option - even when you have marked the entire order Gluten Free for Allergy reasons. This crushes any thought that they can prepare a Celiac safe meal.

I had asked them about this when ordering months ago, and they had not changed the web form. This last weekend, we ordered takeout for the family 2 times in 3 days. The first time, there were no celiac folks eating, but we ordered GF anyway to keep the house "clean".

The 2nd time, I ordered, marked the order Gluten Free, and.. as I always do, called the restaurant to confirm that the order is GF for an allergy, alerted them to the "Buns" flaw in the online order process, and asked them if they would be able to ensure that Buns did not get put in the order. I was assured, as always that they would make a note and it would be taken care-of.

I sent a relative in to pick up the order and... there were buns in the bag. We fixed other food for family members that are celiac, and accepted the order. I called the restaurant to alert them to the mishap and ask them to please change the online order form.

The restaurant manager was nice, and I was specific in communicating that I didn't want anything from the restaurant (comp, meal remade, etc.) I simply asked that they convey to management the need to change the web-order form in order to keep folks safe.

As of this writing, the menu order has not changed. If you order a family supper, despite marking it Gluten Free, the web-order will tell the staff to put gluten buns in your order! ??

I did not get a sense from the manager that she understood the gravity of the allergy exposure and the risk they take in allowing someone to select GF for an allergy, but mandate an allergen be included with the order. She was polite, as was I, but nothing has been done now.

That's what you see. The buns were in the bag. I cannot recommend this restaurant for Celiac at all... if they miss the obvious, you have no idea what is going on in the back.

Martin's, you have GREAT food!! Please simply fix the web order and keep your patrons safe!

If I hear back from them or see that the web-form is fixed, I'll update the rating and comments.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for takeout
• Offers online ordering