The staff was wonderful. They gave me a gluten free menu and told me they did have gluten free bread. Then when I asked how they ensured no cross contamination they told me they would change gloves and clean their area. The meal was wonderful and I did not get sick! (I have celiac and am very susceptible to cross contamination).
The staff was very helpful. The manager was familiar with celiac disease and went through the menu with us to ensure we found safe things to eat. They do keep a gluten free menu behind the counter. The gluten free bread on their sandwiches is the best we've had!
The chicken salad(no bread) of course was excellent!!! The management and staff was great! We will be back'
I love this place. I have tried several sandwiches on the gf bread and all are good. my favorite is the BLTA. The "spuds" are huge and really good. the people are betty nice and the sweet tea is the best! the only thing that would make it better is if one or two of the cookies were gf.
I'm changing me previous review due to an experience that I had there today. I went in and ordered as usual explaining that part of my order was for a gluten allergy (celiac disease more easily described as an allergy.) They assured me that the cook knew the prep had do be done differently. While I was waiting on my order, said cook decided to stand in the window making jokes about allergies. Not only was he completely out of line but, he was scratching his head and being obnoxious and loud making sure that we heard him. Not only am I reporting this to corporate but, I will also be contacting the health department. I would NOT recommend this place for you if you have Celiac.
This location was great when it first opened, but has backslid quite a bit. The manager tonight was not familiar with what "Celiac" meant, and was not overly cautious when taking my order after I explained; he didn't know the gluten content of the menu items. Another cashier had to point out to him that all bread is toasted on a common toaster, so toasted gluten-free bread was not an option for someone who has to be safe. Even after that conversation, he brought my sandwich to me with toasted bread, and said he didn't remember us deciding on toasted versus non-toasted, even though he was the one taking and ringing up my order, and was standing right there when it was all discussed. I usually stick to salads, and will do so from now on if I return. From a non-food-allergy perspective, the quality and quantity of the food has also gone down.
I’ve eaten here twice and the staff is super friendly and the food is delicious. They have Udi’s bread and many other menu items that are gluten free; things other than salad! They have great nachos and baked potatoes. I had the New Yorker and horseradish roast beef and cheddar. Both incredible sandwiches. The bread can get a bit soggy, but I’m sure non-gf bread does too.
Went here almost last year and am writing a review now. They staff was very nice about people with gluten or food allergies! Got the grilled ham and cheese on GF bread, chips and a lemonade. It was good but the bread was not the best GF bread I've had. Wouldn't reccemond for celiacs though I know that there is cross contamination where they prep the wheat food. I didn't get sick! Would reccemond!
Order at the counter, carry out or eat in with delivery to table. Gluten sensitive menu is more explicit than the wall menu. Good food. Most of the employees were well informed. If counter person is new, ask to confirm with mgr or kitchen or get the gf menu. I'll definitely come back here!
This is about the Jefferson Pointe location. They think Celiac is big joke. Manager Louie took my order and could barely contain his disdain at my request my sandwich be made on a GF surface. After I paid he turned to girl making sandwiches and told her that the customer has a SERIOUS GLUTEN ALLERGY (with clear overexaggeration and sarcasm) and she laughed... but, oops, I was still standing there. Manager had to save face so he insisted they were joking about something else, then proceeded to tell me that he wasn't going to make his employees stop having fun at work. That is 100% their priority, not the customer.
Food was good, though my roast beef on gluten free bread seemed to have less meat on it than my husbands ruben. The menu was marked for gluten sensitive, but none of the sandwiches were marked and there wasn’t any indication on the menu that gluten free bread was an option. As a plus, they didn’t charge extra for the gluten free bread. I wouldn’t suggest coming at 2 on a Saturday afternoon because we waited over 20 minutes for our food, they seemed to be having trouble handling the rush they had.
Ordered online for pick up. Specified GF bread - got the order home & sandwiches had been made with whole wheat.
Eat here whenever I go home to Lafayette. They DO have gluten free bread. You just have to ask for it. :)
Amazing staff! One of their staff members has a beef, pork, and dairy allergy and one other had a gluten allergy. I have an egg, dairy, and gluten allergy and they answered ALL my questions with ease! Helped me search all the ingredients looking for a sauce for my sandwich (GF bread) and I found one. It's so tasty. Thank you all
The fact that this establishment is considered "gluten free" just because they have a baked potato is laughable! A sandwich restaurant that wishes to be gluten free should actually offer their full menu on a gluten free bread!!!
Since I recently started a gluten free diet that you may have a great experience then come back to the exact same restaurant and have a total different experience. With that said I have only eaten here twice since going gluten free. The first time I stuck with a salad because I was in a time crunch and their online menu was difficult to use. You had to open each item to see if it contained gluten. The second time I called ahead and asked about sandwiches and they do have gluten free bread so I ordered a chicken sandwich. It was good but I was suspicious because they told me they used Udi's but this looked like regular bread and the container didn't have any markings to say it was gluten free. I ate cautiously but I didn't get sick. I was excited to find another place that I can order from in the future but I will probably double check to make sure I am getting gluten free when ordering and receiving my food.
The staff was knowledgeable about their gluten sensitivity menu and asked the person preparing the food to change his gloves. Had the spudmax. It was ok. Been here a couple of times and the spud was delicious but this time lacked toppings that gives it the flavor. Still, I'd come here again.
We ordered a ham & cheese sandwich for my 8 yr. old on gluten free bread. I told the person who took our order that my daughter has Celiac Disease and asked for gloves to be changed, etc. She spoke to the manager. The sandwich came out toasted. I asked the kitchen about how the bread was toasted. They said in their toaster where they toast all of their bread. So, I had to tell them this was an issue. They made a new sandwich on gluten free bread, but the ham & cheese looked like it had been grilled in some way. At that point my daughter did not eat the sandwich. So we ordered the kids nachos and again explained the ways to avoid cross-contamination and again the manager was notified. Within 30 min. of eating, my daughter felt sick. So frustrating!!
gluten free options available
The few times I have been I have been told they do not have gluten free bread and the options are limited. I also have ordered salad the few times I have been and the lettuce was really gross on the bottom covered on the top with fresher lettuce which is deceptive and kind of gross.
Excellent job and knowledge of safe practices for GF/celiac dinners. The staff double checked the order, had our food prepared in separate area of kitchen and served separately from the rest of our party that ordered gluten containing foods. (Two servers brought food, one had our GF food and the other had gluten foods). Staff was very friendly and courteous. Restaurant was clean. Food was very good and price was very reasonable considering the portions.