Review of Mellow Mushroom

19333 Detroit Road, Rocky River, OH 44116

Overall Rating

Review


I like this chain and have eaten at many locations, this was my first experience at this location. I explained that I have Celiac and a Dairy Allergy. The server took my order and communicated with the Kitchen. The rest of my party received their pizza first.

The waitress and manager came to my table to tell me that there was an accident in the kitchen and that they would remake it. This care and caution is worth the wait x3 times over. Not getting sick? I'll wait all evening. I didn't have to send it back myself? They proved they are knowledgable and will hold themselves accountable.

My pizza came out safe and I had an amazing birthday dinner with my friends. I did not feel any cross contamination after eating. The vegan cheese was very good and they took good care of my vegan friend. They took my allergy very seriously.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good vegan options
  • Good with other allergies
Updated 2 years ago

Celiac