4589 W Higgins Rd, Hoffman Estates, IL 60192 Directions

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Celiac

Overall Rating

Review


Everything but the tortillas and chips are gluten free. Staff knows how to deal with allergies. They change gloves and handle your order all the way down the line.

Celiac friendly?

Yes

Updated 3 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten Free Features

  • Salad

Categories

  • Dairy-Free Friendly
  • Fast Food
  • Kid Friendly
  • Lunch
  • Quick Service Restaurant
  • Takeout
  • Tex-Mex
  • Vegan Friendly

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Reviews of this Chain

Overall Rating

Review


This restaurant is not a good option for those with celiac disease or problems with gluten. While still there, I ended up sick and in the bathroom immediately after eating. Avoid at all costs if you cannot have gluten!!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Other


Other Characteristics
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Good vegan options
  • Offers outdoor seating
Celiac

Overall Rating

Review


Amazing experience!! Almost everything is gluten free with the exception of a few things. Tasted incredible with great service!!! This celiac girl was happy happy!!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


all the tacos, even the corn ones, are not a safe choice because they are all fried in the same fryer. you can get a salad or a bowl and add any topping. the meat, salsas, veggies and other toppings are all gluten free.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


I used to love eating at Moe’s, but after my Celiac diagnosis I was afraid to try it out again. I finally decided to give Moe’s another try and I was pleasantly surprised. Moe’s has an allergen guide posted at the front, and a notice stating that while their corn chips and tortillas are gluten free, they are prepared in the same area as flour tortillas, and therefore they do not recommend celiac’s eat them. I asked the employee to change her gloves and make my food prior to my fiancé’s, who I knew would be ordering gluten.

I ordered a bowl with all my favorite toppings, went home and used the bowl to make my own little tacos with my gluten free tortillas. It’s now the next day and I have no symptoms of gluten exposure, and I’m looking forward to having my leftovers for lunch.

Celiac friendly?

Yes

Not celiac

Overall Rating

Review


I notified the servers who prepared my meal that I am gluten intolerant.

I requested that they change their gloves before preparing my food, & they all did as I requested without complaining or giving me a weird look.

You are able to watch them prepare your food.

I definitely will be back to this location simply because they took the time to make sure I did become I'll from cross contamination.

The food was delicious ❤

Celiac

Overall Rating

Review


The chips are from a shared fryer.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


The staff was unaware of gluten free options and the quinoa is no longer on the menu. So outside of a salad there aren’t any other gluten free options. And so my biggest concern would be cross contamination. I didn’t get sick, but I probably won’t go back.

Not celiac

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The Staff was knowledgeable and change gloves twice while getting my stuff. They knew how to tell me what was gluten free and what was not. The only problem was keeping the ingredients in the bar completely separated from each other. I’m celiac and did not have any issues. Website says that the avocado cream dressing is gluten free but I did not try it.

Celiac

Overall Rating

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I'm celiac positive and they did a great job during my visit. The manager was on the line and was extremely helpful. Not all Moe's chips are gf but they are at this restaurant. The food was great and I left very satisfied.

Not celiac

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Review


I love this place. Friendly atmosphere and good food.

Celiac

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Absolutely amazing! Tacos, burritos, nachos and bowls. The whole menu is gluten free accept the grilled veggies and flour tortillas. They have a dedicated fryer for the corn chips, (which are complimentary), with several different home made sauces. Great menu, great prices, great taste!

Celiac friendly?

Yes

Overall Rating

Review


Burrito bowls can be loaded down with many gluten free options! Eat there once a week and have never gotten sick!

Celiac friendly?

Yes

Overall Rating

Review


Had the burrito bowl!! Super yummy

Celiac

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Read their nutrition facts on the glass! Never have gotten sick. I get the corn tortillas with ground beef lettuce cheese and sour cream. Always tastes good. Impressed that I haven’t gotten sick! Just full! Lol

Celiac

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This Moe’s was the best one I have ever been to. When I told them about my gluten sensitivities, they wrote down my order and went to the back to use fresh ingredients, and even offered to cook new meat so I wouldn’t have any cross-contamination. Very friendly, very accommodating. Highly recommend this branch of Moe’s.Menu is not gluten free specifically, but all ingredients are listed with the allergy information

Celiac friendly?

Yes

Overall Rating

Review


Our family loves Moe’s, and our local Moe’s was great. This location, however, was awful. They huffed and puffed and were visibly agitated that I asked for new, untouched meat and vegetables to avoid cross contamination for my Celiac daughter (our location does this happily for us). They argued that they are very careful and that there isn’t contamination - as I watched them make someone else’s flour burrito and the spoon touched the tortilla more than once. My daughter was humiliated as they made her feel like a nuisance. Would never recommend this location to someone needing gluten free options - and wouldn’t recommend it ever due to its poor customer service.

Celiac friendly?

No

Celiac

Overall Rating

Review


Terrible attitude when asked to change gloves and use caution. Ordered a rice bowl with chicken. Even after asking them to be careful, and explaining that I have Celiac, they stacked my bowl on the chips that use a shared fryer! I became extremely sick within 45 minutes. Vomiting and diarrhea. DO NOT GO HERE!!!!

Celiac friendly?

No

Celiac

Overall Rating

Review


I got a salad from this location the other night and had no issues the staff was good at pointing out what items were gluten free as well as the menu online basically most of the toppings and salsas are gluten free DO NOT EAT THE CHIPS- THEY ARE NOT GLUTEN FREE

Celiac

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Review


Their “ear muffs” are great. You can select any topping from their fresh vegetables and meats.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


Super great tacos. Staff is of aware. They change their gloves and prepare the food without any cross contamination. Very friendly staff and great atmosphere.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


Had an allergy list on the counter. Tasty food. Very friendly.

Not celiac

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Review


The Earmuffs (basically a burrito bowl) is amazing and nearly everything is gluten free.

Celiac

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Review


I have eaten at this location 4 times everyone is helpful and willing to change gloves.

Celiac friendly?

Yes

Not celiac

Overall Rating

Review


I have been to several Moe’s locations. This is by far the worst experience I have had. The girl had to throw my order out 4 times before getting it right. They changed gloves, then touched gluten, start over again / tried to give me flour tortillas - start over again. Awful experience and the food was gross. Will not be returning to this location again!

Celiac friendly?

No

Celiac

Overall Rating

Review


Not only did the girl serving me change her gloves, she washed her hands all the way up to her elbow and handled my food alone up until she bagged it!

Celiac friendly?

Yes

Celiac

Overall Rating

Review


Went there and was told the tortilla bowl was GF. Fortunately someone else knew better and I was saved. I would rather go to Chipotle to be honest. Better flavor and so far for years no problems.

Celiac

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Be very careful they are not very good about cross contamination..I got really sick

Overall Rating

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Washed hands & changed gloves in between my salad & other peoples food. Website listed GF options easily found!

Celiac

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Very impressed with the care and service for my 5 year old with celiac. The manager came out and personally made his food. Got out some unopened toppings for him. All without being asked or promoted. Thankful!

Celiac friendly?

Yes

Not celiac

Overall Rating

Review


Im getting stuff in bowl there and never get sick

Celiac

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Review


I’ve eaten here several times since I was diagnosed (rice bowls) and most have been fine, but this last time I got sick. I ordered from uber eats so I wasn’t there to see anyone prep my food but I made sure to note celiac and wheat allergy in all caps for the order. That was probably my mistake, but either way it was contaminated somehow and it was not fun or enjoyable afterwards. The last few times I’ve been in it seems like it’s only high school kids, even the manager looked like they were in high school which was a little concerning because I do want to make sure food sensitivities/allergies are taken seriously.

Not celiac

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Review


I was excited to eat here thinking I would have a lot of options..sadly this was not the case. When I asked the server to change her gloves for an allergy, thankfully she was familiar with Celiacs asked me if I knew that the corn shells and chips are fried in the same oil as the flour tortillas. She made the suggestion to order “Earmuffs”, which is rice as the base with toppings. There is still the major risk of cross contamination but that is a given since there is gluten everywhere.

Overall Rating

Review


After I walked in and informed the staff that I had celiac disease and that I needed it to be gluten free, she immediately shoved a allergen list and said “I’d be better off reading this” so I could order because she had no idea what was good for me to eat. I should have left but I was assured by a fellow celiac that moe’s was okay to eat. I then ordered a burrito bowl with only listed the gluten free ingredients and within an hour after eating it I got sick. Never going again!

Celiac friendly?

No

Celiac

Overall Rating

Review


Staff is great. They are accommodating and will change their gloves. Was told all the meat is gluten free. Have eaten here several times and have never gotten sick.

Celiac

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Filthy Staff doesn’t know gluten free from filled with gluten. Sorry to say but they’re kids and I’m sure do a great job except for cleaning and menu knowledge

Celiac friendly?

No

Overall Rating

Review


The bowls are gluten free. The chips are not made in a dedicated fryer so be warned if you chance it.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


Can't have the chips since they are fried with the flour bowls. Mostly everything else is safe, but check on new items (seasoning) and sauces.

Celiac

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They have a lot of gluten free options but they did not even seem to know what they were. I had done my research on their menu prior to going, however they did not seem to be fully educated on their gluten free menu or their allergy protocol. It was more frustrating than anything. If you eat here I advise you to do your research on their menu prior to going, especially if you are severely allergic.

Update: I am not feeling to good after eating this.

Celiac friendly?

No

Overall Rating

Review


This place is Not celiac friendly. Staff had no understanding of it or cross contamination. When you ask questions about it they are very confused. Tons of opportunity for cross contamination. I've tried eating there multiple times and every time I have gotten sick. If you have celiac DO NOT EAT THERE.

Celiac friendly?

No

Celiac

Overall Rating

Review


You can only get a bowl as the chips are fried in a shared fried with flour tortillas. But the bowls are fantastic, pour some queso on top and enjoy!

Celiac

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Review


Super knowledgeable and friendly staff! Took the time to explain differences for severe allergies and moderate/non CC. Very pleased at my experience and will be back again.

Celiac friendly?

Yes

Overall Rating

Review


Great place to eat.

Not celiac

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Review


Burrito bowls and salads are pretty good.

Celiac

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Moes has an app with nutrition information.The steak bowl is very good, you can pick your own ingredients.

Celiac friendly?

Yes

Celiac

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Review


Ok a good quick stop got a burrito bowl with topping and a drink, chips are CC'd when made in the fryer.

Celiac

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Review


Bathroom was kind of gross, which I noticed after spending ten minutes solid throwing up after about fifteen minutes of being finished with my food.

Celiac friendly?

No

Not celiac

Overall Rating

Review


This team keeps track of their regular customers with food allergies. Whenever I come in, they recognize me and immediately change their gloves. If you are ultra sensitive and need them to pull ingredients from the cooler, they gladly do it with a smile.

Celiac

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Grass fed beef. Free range chicken. You can get bowls or salads where you pick what’s in it

Celiac friendly?

Yes

Overall Rating

Review


When I asked if they served anything gluten free, I was told I could have corn tortillas. Little did I know it was heated with all of the other gluten filled products. Very disappointed.

Celiac friendly?

No

Overall Rating

Review


Definitely ask about procedures and look at their online allergen menu but I love this place!

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