Moe's Southwest Grill

3.0 stars 3.0 out of 5 2 ratings
$Salad, Fast Food, Kid Friendly + 5 more
100% of 2 votes say it's Celiac friendly

5663 West Circle Drive, Cicero, NY 13039 Directions

(315) 214-0130
  • User profile picture thumbnail
    Celiac
    4 rating
    4 years ago

    Very friendly staff. I have not gotten sick once and we eat there often, even though there is much gluten around you. I love the new soda machine. The lines can be long at times but my kids say it's worth the wait. I personally love the sweet tea!

  • User profile picture thumbnail
    Celiac
    2 rating Celiac friendly
    4 years ago

    my rating is on the entire dining experience of this fast food restaurant. gluten products everywhere so be careful even with a requested glove change components may be contaminated. they have 1 of those silly coke soda video machines with a line 10 deep to get to it :-/

  • User profile picture thumbnail
    Celiac
    3 rating
    1 week ago

    206 South Stratford Rd., Winston-Salem, NC 27103

    I’ve eaten here several times since I was diagnosed (rice bowls) and most have been fine, but this last time I got sick. I ordered from uber eats so I wasn’t there to see anyone prep my food but I made sure to note celiac and wheat allergy in all caps for the order. That was probably my mistake, but either way it was contaminated somehow and it was not fun or enjoyable afterwards. The last few times I’ve been in it seems like it’s only high school kids, even the manager looked like they were in high school which was a little concerning because I do want to make sure food sensitivities/allergies are taken seriously.

  • User profile picture thumbnail
    Not celiac
    2 rating
    2 months ago

    4632 Commercial Drive, New Hartford, NY 13413

    I was excited to eat here thinking I would have a lot of options..sadly this was not the case. When I asked the server to change her gloves for an allergy, thankfully she was familiar with Celiacs asked me if I knew that the corn shells and chips are fried in the same oil as the flour tortillas. She made the suggestion to order “Earmuffs”, which is rice as the base with toppings. There is still the major risk of cross contamination but that is a given since there is gluten everywhere.

  • User profile picture thumbnail
    1 rating Not celiac friendly
    2 months ago

    90 Drum Hill Rd, Chelmsford, MA 01824

    After I walked in and informed the staff that I had celiac disease and that I needed it to be gluten free, she immediately shoved a allergen list and said “I’d be better off reading this” so I could order because she had no idea what was good for me to eat. I should have left but I was assured by a fellow celiac that moe’s was okay to eat. I then ordered a burrito bowl with only listed the gluten free ingredients and within an hour after eating it I got sick. Never going again!

  • User profile picture thumbnail
    Celiac
    5 rating
    4 months ago

    206 South Stratford Rd., Winston-Salem, NC 27103

    Staff is great. They are accommodating and will change their gloves. Was told all the meat is gluten free. Have eaten here several times and have never gotten sick.

  • User profile picture thumbnail
    Celiac
    1 rating Not celiac friendly
    4 months ago

    2400 107 S. 3rd St., Jacksonville, FL 32250

    Filthy Staff doesn’t know gluten free from filled with gluten. Sorry to say but they’re kids and I’m sure do a great job except for cleaning and menu knowledge

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    5 months ago

    3509 Nazareth Rd, Easton, PA 18045

    The bowls are gluten free. The chips are not made in a dedicated fryer so be warned if you chance it.

  • User profile picture thumbnail
    Celiac
    4 rating
    6 months ago

    290 Frantz Road #107, Stroudsburg, PA 18360

    Can't have the chips since they are fried with the flour bowls. Mostly everything else is safe, but check on new items (seasoning) and sauces.

  • User profile picture thumbnail
    Celiac
    3 rating Not celiac friendly
    8 months ago

    250 Hartford Avenue, Bellingham, MA, Bellingham, MA 02019

    They have a lot of gluten free options but they did not even seem to know what they were. I had done my research on their menu prior to going, however they did not seem to be fully educated on their gluten free menu or their allergy protocol. It was more frustrating than anything. If you eat here I advise you to do your research on their menu prior to going, especially if you are severely allergic. Update: I am not feeling to good after eating this.

  • User profile picture thumbnail
    1 rating Not celiac friendly
    9 months ago

    1150 Williston Rd, South Burlington, VT 05403

    This place is Not celiac friendly. Staff had no understanding of it or cross contamination. When you ask questions about it they are very confused. Tons of opportunity for cross contamination. I've tried eating there multiple times and every time I have gotten sick. If you have celiac DO NOT EAT THERE.

  • User profile picture thumbnail
    Celiac
    5 rating
    9 months ago

    423 N Alafaya Trail, Orlando, FL 32828

    You can only get a bowl as the chips are fried in a shared fried with flour tortillas. But the bowls are fantastic, pour some queso on top and enjoy!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    9 months ago

    68 Washington St, Attleboro, MA 02703

    Super knowledgeable and friendly staff! Took the time to explain differences for severe allergies and moderate/non CC. Very pleased at my experience and will be back again.

  • User profile picture thumbnail
    4 rating
    10 months ago

    28139 Paseo Drive, Wesley Chapel, FL 33543

    Great place to eat.

  • User profile picture thumbnail
    Not celiac
    3 rating
    10 months ago

    890 Saxon Blvd #300, Orange City, FL 32763

    Burrito bowls and salads are pretty good.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    10 months ago

    211 Patriot Lane, State College, PA 16803

    Moes has an app with nutrition information.The steak bowl is very good, you can pick your own ingredients.

  • User profile picture thumbnail
    Celiac
    4 rating
    11 months ago

    3260 Niles Road, St. Joseph, MI 49085

    Ok a good quick stop got a burrito bowl with topping and a drink, chips are CC'd when made in the fryer.

  • User profile picture thumbnail
    Celiac
    2 rating Not celiac friendly
    11 months ago

    1800 Cumberland Avenue, Knoxville, TN 37916

    Bathroom was kind of gross, which I noticed after spending ten minutes solid throwing up after about fifteen minutes of being finished with my food.

  • User profile picture thumbnail
    Not celiac
    5 rating
    11 months ago

    4239 Washington Road, Evans, GA 30809

    This team keeps track of their regular customers with food allergies. Whenever I come in, they recognize me and immediately change their gloves. If you are ultra sensitive and need them to pull ingredients from the cooler, they gladly do it with a smile.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    11 months ago

    118 Trinity Point Dr, Washington, PA 15301

    Grass fed beef. Free range chicken. You can get bowls or salads where you pick what’s in it

  • User profile picture thumbnail
    1 rating Not celiac friendly
    1 year ago

    421 N. State of Franklin Road., Innovation Park Plaza, Johnson City, TN 37604

    When I asked if they served anything gluten free, I was told I could have corn tortillas. Little did I know it was heated with all of the other gluten filled products. Very disappointed.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 year ago

    4589 W Higgins Rd, Hoffman Estates, IL 60192

    Everything but the tortillas and chips are gluten free. Staff knows how to deal with allergies. They change gloves and handle your order all the way down the line.

  • User profile picture thumbnail
    4 rating
    1 year ago

    3122 Mahan Dr Suite 1101, Tallahassee, FL 32308

    Definitely ask about procedures and look at their online allergen menu but I love this place!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 year ago

    1800 Cumberland Avenue, Knoxville, TN 37916

    Very celiac friendly, knowledgeable. They have offered to let me bring my own tortilla chips to be safe.

  • User profile picture thumbnail
    4 rating
    1 year ago

    3509 Nazareth Rd, Easton, PA 18045

    I always get a burrito bowl and chips which I have not reacted to even though they don't use a separate fryer.

  • User profile picture thumbnail
    Celiac
    4 rating
    1 year ago

    115 S. SR 46 Bypass, Bloomington, IN 47408

    great bowls! chips not fried separately

  • User profile picture thumbnail
    5 rating
    1 year ago

    98-1005 Moanalua Rd, Aiea, HI 96701

    I'm extremely intolerant to gluten and have never had a reaction after eating here. LOVE Moe's!! They have an allergen list on their website.

  • User profile picture thumbnail
    3 rating Celiac friendly
    1 year ago

    423 Mary Esther Cut Off NW, Fort Walton Beach, FL 32548

    In a pinch and without other options, this is my safest bet with less exposure. They are great at changing gloves, but there are so many other opportunities for cross contamination. Even the utensils they use for rice and beans usually get swiped across the flour tortillas.

  • User profile picture thumbnail
    Celiac
    5 rating
    1 year ago

    610-B Red Banks Rd, Greenville, NC 27858

    I am Celiac and called ahead about an order. They made everyone change their gloves and went above and beyond to make sure I did not get sick

  • User profile picture thumbnail
    5 rating
    1 year ago

    3145 N Ashley St, Valdosta, GA 31602

    Able to make an awesome healtht, fresh, gluten-free salad.

  • User profile picture thumbnail
    Celiac
    5 rating
    1 year ago

    6679 Falls of Neuse Rd, Raleigh, NC 27615

    Chips and taco shells are not in a dedicated fryer. Much of the rest is gf. Allergen list online.

  • User profile picture thumbnail
    Not celiac
    3 rating Celiac friendly
    1 year ago

    280 Meeting St, Cary, NC 27511

    They were very helpful in informing me about what was safe to eat and warning me about what could be cross contaminated. I was able to get a rice bowl, which was really my only option, but the meat and vegetables are basically all safe to add. Unfortunately the queso isn't gluten free and the chips can get cross contaminated in the fryer.

  • User profile picture thumbnail
    5 rating
    1 year ago

    206 South Stratford Rd., Winston-Salem, NC 27103

    Changed gloves good is great! Eat here frequently haven't ever been sick.

  • User profile picture thumbnail
    Celiac
    3 rating Not celiac friendly
    1 year ago

    7175 North Davis Highway, Pensacola, FL 32504

    They have an allergy card to help you through the line. Lots of cross-contamination opportunities. I had the bowl with rice, beans, chicken, corn salsa, tomatoes and olives. I asked the server to get a fresh pan of olives and tomatoes because they use a gloved hand and not utensils on these items.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 year ago

    423 N Alafaya Trail, Orlando, FL 32828

    While there were limited options (the only truly coeliac friendly dish being the Bowl) this particular store has absolutely fantastic service staff. I mentioned that I was gluten-free and immediately the employee serving me started removing his gloves and washing his hands. He also retrieved and opened fresh containers of my desired toppings and condiments to minimise cross contamination for my meal. I definitely will return to this store again due to the sheer amount of care that was taken by my server. Note: I was informed that their nacho chips are NOT coeliac safe because they are fried in the same fryer as their non gluten-free items

  • User profile picture thumbnail
    Celiac
    2 rating
    2 years ago

    243 Wolf Rd, Albany, NY 12205

    I had the nachos. I said I had a wheat allergy and asked to change their gloves only one did and they didn't switch out any of the ingredients like most places do. I didn't have a reaction so I got lucky. I was starving and it was too busy to raise a stink so I took the risk everything looked fresh but I won't suggest eating here

  • User profile picture thumbnail
    5 rating Not celiac friendly
    2 years ago

    68 Washington St, Attleboro, MA 02703

    it was a little hectic being they just opened, but over all I thought the food was good. my family and I for everything we wanted with no mistakes. the place was clean. add far as the cross contamination with gluten allergy, either go all in our not at all.

  • User profile picture thumbnail
    Celiac
    1 rating
    2 years ago

    860 Johnson Ferry Road, Atlanta, GA 30342

    Although the staff will change their gloves, I have gotten sick here numerous times over the years due to cross contamination and can no longer risk eating here. If you do, beware of the chips. They're GF when sent to the store but are fried with floured items and become not GF.

  • User profile picture thumbnail
    Celiac
    4 rating Celiac friendly
    2 years ago

    6705 MS-63, Moss Point, MS 39563

    Moes is a go-to on road trips. It's nothing special, but fast on convenient. I'm a vegetarian with celiac. Have never had a reaction.

  • User profile picture thumbnail
    Celiac
    3 rating
    2 years ago

    243 Wolf Rd, Albany, NY 12205

    Almost everything is gluten free, even the cheese sauce. They're chips are corn, but not fried in a dedicated fryer. I did not personally have a reaction.

  • User profile picture thumbnail
    Not celiac
    5 rating
    2 years ago

    423 Mary Esther Cut Off NW, Fort Walton Beach, FL 32548

    Southwest food, almost all ingredients are GF except the tortillas and cookies. Chips share a fryer with the flour salad shell & so cross contamination is a risk.

  • User profile picture thumbnail
    Not celiac
    1 rating Not celiac friendly
    2 years ago

    68 Washington St, Attleboro, MA 02703

    Yikes. Moe's opened this weekend. The loud and frantic nature of the place surely doesn't help with feeling reassured that your message that you need to eat gluten free is being heard. But even once you're pretty sure that it is heard and decide to go ahead with ordering...there are problems. Basically anyone with Celiac's definitely shouldn't eat here. The shredded cheese is all in one container that hands that have touched many burrittos and flour shell things have also touched... While they say that there are no concerns about cross-contamination "because they use a spoon for everything".....we watched the spoon touch down onto the surface of the bed of food that was being laid down many times, so clearly it was quite certain it had also touched surfaces of burritos / flour shells before... As I say in every review that says basically "don't lie to me about being able to serve people with Celiacs.... they don't HAVE to offer gluten free food.... but if you say that you can indeed serve food gluten free and without cross contamination.............please deliver. Instead, in the future, if you can't deliver...just don't say it. We bought food and paid for it anyway, and then went somewhere else to eat... because it was so embarrassing to have checked to make sure the food was gluten (and cross-contamination) free... had them say yes and make a big show of changing gloves and separating the container they put the food in...and then proceed to watch them engage in many cross-contamination landmines in a row, completely shattering any confidence we had.

  • User profile picture thumbnail
    Celiac
    2 rating Not celiac friendly
    2 years ago

    4239 Washington Road, Evans, GA 30809

    Cross contamination nightmare for those with Celiac.

  • User profile picture thumbnail
    Not celiac
    1 rating Not celiac friendly
    2 years ago

    13701 Midway Rd, Dallas, TX 75244

    I asked the guy at the counter what I could have that was gluten free. After staring at me for a few seconds he said he didn't know. Then said nothing on their menu was gluten free. No one else working there offered any more help than that. We turned around and walked out. It's not worth risking my health for a worker that just wasn't trained well.

  • User profile picture thumbnail
    Celiac
    5 rating
    2 years ago

    13701 Midway Rd, Dallas, TX 75244

    Lots of options here! I had a rice bowl with lettuce, steak, and a ton of other toppings. Just about everything is safe except the tortillas and chips. I did ask the guy to change his gloves beforehand (it's kind of like Chipotle).

  • User profile picture thumbnail
    5 rating Celiac friendly
    2 years ago

    5 Southside Dr, Clifton Park, NY 12065

    I went to Moe's with my family and it turned out they were extremely busy due to a fundraising event. The employees were still wonderful about changing gloves and even offered to switch out the ingredients for me. One staff member grabbed my bowl before I could ask for gloves to be changed so they were willing to switch the food to another bowl being careful not to have food touch where the contaminated glove had touched the bowl.

  • User profile picture thumbnail
    Celiac
    5 rating
    2 years ago

    206 South Stratford Rd., Winston-Salem, NC 27103

    They change their gloves and everything

  • User profile picture thumbnail
    Celiac
    2 rating Not celiac friendly
    2 years ago

    290 Frantz Road #107, Stroudsburg, PA 18360

    Great chart but notes that the corn shells share the fryer with the flour ones.

  • User profile picture thumbnail
    Celiac
    4 rating
    2 years ago

    2383 S Hwy 27, Clermont, FL 34711

    They changed their gloves for me and warned me that the fryer isn't exclusively for the tortilla chips.

  • User profile picture thumbnail
    Celiac
    4 rating Not celiac friendly
    2 years ago

    5 Southside Dr, Clifton Park, NY 12065

    Gluten-free options; all sauces and seasonings are gluten-free

  • User profile picture thumbnail
    5 rating
    2 years ago

    11322 Parkside Dr, Knoxville, TN 37934

    Gf options. Not sure they are certified gf. I get sick at almost every restaurant I go to, but I had no side effects here. Grass fed beef, antibiotic free chicken.

  • User profile picture thumbnail
    Celiac
    1 rating
    2 years ago

    390 Schillinger Rd S, Mobile, AL 36695

    I've gotten sick SEVERAL times when only eating for the 'gluten safe' items on the menu. 👎

Gluten-Free Features

  • Salad

Categories

  • Fast Food
  • Kid Friendly
  • Lunch
  • Mexican
  • Quick Service Restaurant
  • Takeout
  • Tex-Mex
Monday
11 am - 9 pm
Tuesday
11 am - 9 pm
Wednesday
11 am - 9 pm
Thursday
11 am - 9 pm
Friday
11 am - 9 pm
Saturday
11 am - 9 pm
Sunday
11 am - 9 pm

Be the first to add a photo!

Nearby restaurants

Do you own a gluten-free friendly business?
Contact us to talk about your advertising options.