I couldn't eat there because they do nothing to prevent CC and do not educate their staff. I got a different story on the phone when I called ahead. That always annoys me :(
I don't know if it was just because they had only just opened a couple of months when we had visited there but their staff had no idea what Gluten Free was! They were suggesting things that were not gluten free and when we asked them which ones are, they just said be safe and stick with salads. Ummm we didnt go to NOODLES AND COMPANY to eat a salad! We were inquiring about the sauces and they had no idea what gluten was, what celiac was, the concept of cross contamination etc. So we like spent 10 minutes explaining to 3 of their staff what Celiac's disease was and why they need to be completely Gluten Free! I mean if they were going to advertise that they are a gluten-free friendly place and list themselves in celiac friendly lists they should at least educate their staff first! On top of that, they messed up our order and didn't add the meat (chicken) we had asked onto my husbands plate, so i gave him a few slices from mine while I flagged down the manager passing by (we came from the gym and were both in dire need of protein). I was explaining their mistake and the manager interrupts me then looks at me all sarcastic and tells me that my husband is eating the chicken right now and rolls his eyes. I almost punched him in the gut. We never came back there, as the food wasn't really anything special (seriously I could have cooked all that crap better what was the point in going there), the servings were small and the people were clueless.
Ordered the spaghetti and meatballs with gf noodles. They brought it out to me and told me there was gluten in the meatballs. They offered to make me something else but I just ate it anyway. It was delicious but I definitely ate gluten.
very knowledgable and have a allergy menu. was informed on my last visit that the regular chicken breast is now stored in vegetable broth which contains gluten. shrimp, steak, and tofu were gf meat options. pad Thai w/ shrimp is my favorite.
Most the menu can be subtitled with GF noodles. They also have several Thai dishes with rice noodle. They will tell you what toppings a GF and used separate gloves and prep table for the GF dishes you can see the prep line.
They were well aware of cross contamination. I was able to eat safely and they were good to me. I got a shrimp dish that was a bit on the spicy side because I didn't realize that when I ordered it. Overall, I'll probably stop here again if I need to eat in Missoula.
Noodles & Co. has an extensive gluten-free menu. Most pasta dishes can be made gluten free with either fazolli or rice noodles. The tomato basil bisque is also gluten free and delicious. I eat at this location frequently! My only complain is that there's not a location in downtown Davenport too. :)
Two years ago I found a full gluten pasta noodle at the bottom of my dish and was ill shortly after. Today we braved a second try and I was given the wrong dish. I type this as I wait for the stomach cramps, vomiting, and diarrhea to start. The staff takes no precautions and I have been glutened on both my visits.
I found a piece of gluten pasta in my dish, mixed in with the GF fusilli. Luckily I hadn't started eating yet. I encountered the same problem at a different Noodles location (that time I did get very sick) so I avoid all locations now. Definitely not safe for Celiacs.
Do not eat here if you are truly celiac or intolerant. I tried it on 7/25 and got violently ill. Then, after my kids begged to come again, I called earlier today and spoke with a manager. She told me to specifically say allergy when ordering and that some employees can take that request and others have to get a manager. Came back tonight and ordered with Joseph (who also took order on 7/25) so I specified allergy and said celiac. A few minutes later, an employee name Aaron (very helpful person) advised ys that the gf fusilli noodles were out and offered rice noodles as a substitute. Went with him to the register to get a refund on what we paid for the upcharge and had him review our order to confirm allergy was never even entered on our order. So bummed that it was not taken seriously when ordering and the staff wouldn't protect someone just by hitting one button. Will be emailing the manager as well.
Manager was VERY knowledgeable but the cashier was new and NOT ready to be alone. Food came out with meatballs that are not gluten free, even the cashier knew that but still...anyway. All of the sauces were delicious, my only problem was the Fusilli GF pasta was very under done and super chewy:(, almost crunchy. This place has lots of options and I love the idea of having the gluten-free but the process needs some polish to be "friendly" to GF peeps.
Great food, but not good for bad allergies. They have messed my order up twice before. One time I found a regular noodle in my gf pasta and the other time they just gave me regular noodles! They can be trust worthy at times but certain employees just really screw up! Being an all pasta place makes it more risky, too much possibility for mistakes.
I am celiac. And the last 2 times I've ordered gluten free my food came with random regular gluten filled noodles mixed in my gf noodles. Last time I saw it before I took a bite. This time it wasn't until I was just about done eating that I found these random noodles. Now that I'm severely sick I'll never eat at Noodles again!
Dedicated space, knowledgeable manager but untrained staff lead to pasta being mixed with gluten pasta. Half way through meal, we noticed a few pieces of other pasta Update: After speaking with the manager, we decided.to try the restaurant again. The exact same thing happened. A non-gf noodle was mixed in. I had confirmed separate pans and strainers but it did not matter.
I have celiacs and eat here at least once a week. Never any issue just make sure you specify an allergy verses preference. You can check their gluten free menu for options. They have always been very helpful and per prior comments the only meat gluten free would be shrimp.
Drove here based on 5 star rating. Was told chicken is unsafe due to cross contamination on the grill despite telling them we have a legitimate allergy. Have never had this issue in our home state, so not sure why food cannot be prepared safely here. At any rate, I would question the safety of this place for Celiacs for sure!
if you have celiac disease, you cannot eat their "gluten free" pastas. they are cooked in the same pans as normal pasta.
We ate at the one at Mall of America. My granddaughter was recently diagnosed with Celiac and we asked about their gluten free options. They were very knowledgeable and the pasta with spaghetti (or marinara) sauce was really good. We had ordered it with meatballs and they cam to the table and told us these weren't gf ones so that was a nice touch. Good that the people cooking are knowledgeable. The mac and cheese option wasn't as great but it was still good enough that she finished it. They gave her a rice krispie bar as a side and we couldn't confirm this was gf so she ended up giving this away. They also don't have a gf salad dressing which would have been nice. Had they had more than the pasta option, would definitely have given them a 5.
The guy working the register was incredibly friendly. He was being so cautious that he rang up the gluten free order completely separately to make sure there was no confusion. The food was good and our child with Celiac disease was thrilled to have a new place to eat and enjoyed the meal. Based on our experience I would have given it four stars (knocking off a star for cleanliness for poop smeared on the toilet and the wall in the bathroom stall and that the restaurant wasn't busy and yet there were several dirty tables with dishes on them that were never cleared while we were there), however after we got home our Celiac got very sick and we suspect it was gluten contamination. For that reason I cannot recommend this restaurant for anyone with Celiac disease and we won't be returning, at least to this location. It's a shame.
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