The review below is from May. Based on this experience, we had largely been avoiding this restaurant but gave it another try yesterday and the same thing happened.
We generally have been happy with Noodles & Company but yesterday found bits of other noodles in a rice noodle order that had been put in with an allergy flag. The store apologized and refunded the order but that does not solve the problem, of course.
No
There Gluten free pasta is the BEST! I have tried many many many gluten free pasta and all have tasted funky and not good. But the noddles and company noodles are the BEST! I didn't even know they were gluten free until my mom told me! I definitely recommend it!
Yes
Noodles & Company is one of those rare "fast food" companies that has a full GF menu with allergen list accompanying it. They have their own gf pasta to make almost any regular dish. Their Pad Thai is delicious. When you order off the gf menu the server will mark it as an allergy and tell the cooks so they use a dedicated pan for you. They really seem to know what they are doing for people with allergies.
Yes
When ordering I was ensured cross contamination would be avoided as much as possible. I felt comfortable with the people making my meal. It was fresh and hot
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Good
My two teens and I all have to avoid gluten. I am Celiac, my daughter has a full-blown gluten and gliadin allergy, and my son gets flu-like symptoms if he eats gluten. We’ve eaten at other Noodles & Company locations with no problems. So when I placed our order and explained that we needed 3 gluten-free Mac and cheeses with grilled chicken, I assumed the employees would be as cautious as they had been at other locations. I was wrong. Halfway through my son’s meal he noticed regular glutinous noodles mixed in with the “gluten-sensitive pipette” noodles. I took it to the register and showed them. They apologized and remade the dish, but my son had already been glutened and has been sick for several days as a result. Use extreme caution at this location. There is definitely cross contamination going on.
— Not at all
— Gluten-free items are marked on the main menu
— Not Much/None
— Good
Amazing. I wanted to hey something that I never get here, but what can i say, I had to get the same thing i always do; Pad Thai. Everything here is amazing always. This is my first time at this location, and it was a pretty enjoyable experience, as long as you don't have to use the restroom! U was kind of worried because most Noodles I go, to they usually get like 1 or 2 non gf nodlws mixed in with the gf ones but there were nine this time!
— Somewhat
— Some
— Excellent
Made exactly as ordered. Yummy and soothing. I have food allergies as well as celiac. They accommodated it all, and I had no reactions.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
I was very excited to eat the gluten free Mac & cheese. We called to make sure ahead of time that everything would be cooked separately, and told them i had celiac. When I went to order in person I told them the same thing, and still ended up extremely sick sadly
— Not at all
— Some