Occidental Xcaret By Barcelo - Royal Level

Celiac knowledge was hit and miss. I brought a Spanish travel card which was helpful. We had better luck in the restaurants but not a lot of options. Food is buffet so there's a high probably of cross contamination. Gluten free food not listed but it's common knowledge that an apple and tomato do not have gluten. One night at the restaurant and the buffet my kids were brought a gluten free carrot cake which they said was tasty. Somewhat disappointed because I booked this place specifically for my celiac kids however it's an amazing resort in the middle of a rainforest. My children are silent so we do not know if they consumed gluten. We were not roal level however I don't believe it would have made a difference the food throughout the buffets and restaurants all seemed to be the same. I think all roal level could do is verify if food is gluten free and/or provide guidance. If you ask and are persistent the same can be achieved.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Average

I don’t know about Royal level. However in hotel itself there is little understanding of coeliacs, contamination despite the positive reviews. Symbols are used on a digital menu but there are extremely limited choices for us. Lots of hidden gluten where you least expect it. Eg steamed vegetables! Beware.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

This is for Royal Level restaurant ONLY. Second time to come to resort. Chef had a dedicated prep area, utensils, and cooking area for me. Waiters and bartenders were extremely knowledgeable and accommodated me on my food allergies, and made suggestions or made food not on menu. I was even able to order room service. Never once did I feel unsafe or uncomfortable in eating. I highly recommend coming to Barcelo Occidental by Xcaret, but you must stay in Royal Level.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Dedicated gluten-free fryer
• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for breakfast/brunch
• Good for dairy-free
• Good for lunch
• Good selection of healthy options
• Good vegan options
• Good with other allergies
• Offers delivery
• Offers outdoor seating