Review of ODBe Free

MANAGER ADMITTED NOT CELIAC SAFE BECAUSE IT'S NOT FINANCIALLY VIABLE WHEN CONFRONTED!!! "The locals we cater to all know we use a special paper wrapper for GF bread" was the flippant response we received before the complaint escalated. I wish that I could give less than 1 star after the experience I just had. After telling the employee helping them that they needed everything to be gluten free, ordering a birthday cake for my husband, picking out cookies, and then purchasing a loaf of sourdough bread, it was never explained or mentioned to my mother-in-law that there was anything with gluten in the store, since their regular bakery is just up the street within easy walking distance. (WHY WOULD YOU CARRY & SLICE REGULAR BREAD AT A BAKERY THAT HAS GLUTEN FREE IN ITS NAME?!?!) The staff is ignorant about cross-contamination, and by not verifying that the NON-LOCAL they were serving understood that they offer mixed products without clear labels or signs to indicate, I am forced to miss work due to the severity of my celiac reaction. We had quietly been annoyed with the rude, eye-rolling girl who had served us on a previous visit, but even the manager was immediately defensive and rude about the situation when my husband called. The worst part is that there was absolutely no remorse or apology for the assumptions or miscommunications made.

Celiac friendly?

No