Review of Old Westbury Diner

Placed an order with Old Westbury Diner for a turkey, bacon, and lettuce sandwich on gluten free bread. I clearly put in the comments section Gluten Free, Gluten Allergy, no tomato, no mayo ( to avoid cross contamination). When my order arrived I noticed that the sandwich bread looked different as I have ordered from here plenty of times. In addition they put tomato’s (another indicator that the person who made the order didn’t read the ticket). I called Old Westbury Diner and asked for a manager, he kept arguing with me that the sandwich was gluten free an that the bread was “whole wheat gluten free with grains”, I explained that I have never had this bread at the diner and it was always white in color. Instead of arguing with him I asked if he could bring me another sandwich with the white gluten free bread and take this sandwich back. He was very nasty and said no eat the sandwich it’s gluten free, I asked him “so your willing to loose a long time customer because you refuse to admit you sent me the wrong food?” He laughed and said “Yea bye ... click”. I would be very cautious to all those going to this diner to eat, the manager doesn’t care if you are given the wrong food and become very sick.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average