When I asked waiter to let a manager know I have Celiac, which is a severe allergy to gluten, the manager came to my table to reassure me about their safe practices to avoid cross-contamination. I’m currently eating according to the AIP Protocol, which is much more difficult. They were awesome to accommodate all of my specifications. I had a steak and shrimp seasoned with only salt, a salad with no gluten, dairy, or nightshades, and a sweet potato with just cinnamon sprinkled on top. It was a great feeling to eat out while on AIP! I didn’t get sick at all.
I've eaten he many times and enjoy it. My son and i, both celiac, will share a filet and add a later tail. Not cheap but very good. I would have given 5 stars except I recently ate at a Saltgrass steakhouse and they were just as good bit had GF bread. So Saltgrass gets the 5th star. If only the was one in North Garland ...
Great gf menu with lots of steak and side choices.
Today (Sunday) January 13th, 2013, around 3:30 PM we went to your restaurant to eat. This 1st bad thing that happened was the person seated us in a section of a girl about to get off work, and right in front of us she scolded him for it. I knew then, things weren't going to go well. She brought no napkins of silverware, but took our order, then told us another person would be taking care of the rest of our time there. Then the other "take over" person brought a perfectly burned blooming onion that we waited for forever. I got up and went to a table and got our own rolled silverware from a vacant table. A manager came over and asked if everything was ok. We told him the blooming onion was burned and he agreed. He said he would take it off our bill.He apologized and said he saw me get our silverware from another table. The two people at a table close to us came in after we did and were served their meal first. Then our food came and I got completely ripped off on my Cobb salad. It was warm lettuce and sparse chicken for I believe 11.99. My mother and husband only ordered a hamburger each, and it took 45 minutes to get this simple food. Our waiter that took over from the girl who got off work tried to make up for everything by being nice, but it didn't make up for the HOT salad and burned blooming onion. What kind of chef or cook tries to pawn burned food off on a customer? What kind of chef serves a Hot salad? If we had ordered a Steak and baked potato dinner I could see it taking a little longer, but this order was as simple as it gets. Won't be going back, we are afraid of a repeat on all this mayhem. Guess you cannot go to Outback at 3:30 in the afternoon and expect a decent meal. Wish we had just gone by McDonald's because it wasn't at ALL worth the taste or the TIME it took to get all that bad service and food. The management needs to have a "Huddle" with her team. This left a bad Taste" in our mouth for this restaurant!
I was promised that the manager would personally talk to the chef about making some grilled chicken for my kids. They ate it and were broken out in a rash before we could even leave the restaurant.
Great GF menu, the staff is generally knowledgable. I ask for a manager if I don't think the wait person is up to speed and I've never been "glutened" here.
LOVE eating there because their GF menu is extensive! Plus, they have a GF desert that is not just ice cream!
**UPDATE: Returned to give them another chance. Halfway through dinner, my daughter noticed a French fry on my plate underneath my ribs. It appears to have come from one of the other non gluten free plates. I would not go back. Although they do their best to avoid cross contamination, my last visit makes me question how safe for celiacs. After ordering from GF menu and reiterating gluten free several times, the salad that I ordered without croutons (and repeated it) was contaminated. I got halfway through the salad before finding a crouton. I give them 3 stars for effort and because the manager was extremely apologetic, comped my meal and gave us a $20 coupon. Proceed with caution.
They had a gluten-free menu with quite a bit on it, even dessert. My waiter seemed very aware of cross contamination protocol and let me know they wiped down the area, changed gloves, kept everything separate etc. I ordered ribs, baked potato and the dessert, and didn't get sick! Great experience.
My son brought me here while we were visiting Orlando for a concert. It was literally a magical experience. Our server was amazing and took great care with my gluten free order. The manager, Jason, helped to make it a really special nice. He made sure my birthday dessert was gluten free and was so gracious to my son and I, we were both very impressed. Highly recommend!!
Felt comfortable eating here. They have a gluten free menu and waiter was aware. Got steak, baked potato, grilled veggies. Their dessert was very tasty too. I asked how their brownie was gluten free and the server didn’t know. He came back and told me how they prepare it and use gluten free flour.
Thanks so much for having a great Gluten-Free Menu! I stopped in after a 9 hour flight and the Bleu Cheese Wedge salad, baked potato, margarita & ribs really hit the spot! No reaction! Staff must be well trained & knowledgeable about cross contamination!
I’m celiac and told the wait staff and was clear about the severity of the disease. I ordered the ribeye with salad and mashed potatoes (all of the special gluten free menu). Went home sick and the next day tested our leftovers with a nima tester. Came back positive for gluten. Can’t recommend this place to anyone.
In short, salad was nothing special. Lettuce, old tomatoes, cheese, sprinkle of bacon. Not really attentive staff. Eat at your own risk. Waiter was non existent. Awaiting reaction...Wanted to have another place to eat. They have a huge gf menu!
Staff was AMAZING and menu is pretty extensive for being GF in this area. I ordered from the GF menu and my husband did not. After putting the order in, our waitress came back to talk to me because my husband ordered food that was not GF and she wanted to be sure that I knew what could make me sick. Can't wait to go back!
Had no problems. Good food and no reaction. Happy to say it is the same as any other Outback I’ve eaten at across multiple states in terms of gluten aware. One of the things I’ve taken to since a server offered it last year is to order the Caesar salad with crumbled egg instead of croutons.
I would not recommend this place if you are celiac. Ordered off the GF menu and the kitchen staff majorly messed up. I got sick before I left the restaurant.
Host did not really have clue but went in and spoke to server and he was very knowledgeable about celiac and ensuring no cross contamination. He said most things on regular menu can be made gluten free even though there is a dedicated gluten free menu. I had salmon and my 9 year old had chicken off Joey's menu and we both enjoyed our meals. We had chocolate thunder down under for dessert and that was delicious. Nil issues later.
Staff seemed aware and careful when bringing gluten free menu items to the table. My son had no reactions following the meal. Would be nice if they could offer a gluten free fryer. Menu is pricey for a chain, but a good option to add to our local list.
It was a great place!I had a chicken and everyone else had ribeyes.Our waiter knew the answer to all of our celiac questions.My daughter had the Chocolate Thunder from Down Under and I split a cheesecake with her friend.Aussie Rules!They really understood.
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