When I asked waiter to let a manager know I have Celiac, which is a severe allergy to gluten, the manager came to my table to reassure me about their safe practices to avoid cross-contamination. I’m currently eating according to the AIP Protocol, which is much more difficult. They were awesome to accommodate all of my specifications. I had a steak and shrimp seasoned with only salt, a salad with no gluten, dairy, or nightshades, and a sweet potato with just cinnamon sprinkled on top. It was a great feeling to eat out while on AIP! I didn’t get sick at all.
Yes
I've eaten he many times and enjoy it. My son and i, both celiac, will share a filet and add a later tail. Not cheap but very good. I would have given 5 stars except I recently ate at a Saltgrass steakhouse and they were just as good bit had GF bread. So Saltgrass gets the 5th star. If only the was one in North Garland ...
Yes
Great gf menu with lots of steak and side choices.
Yes
Today (Sunday) January 13th, 2013, around 3:30 PM we went to your restaurant to eat. This 1st bad thing that happened was the person seated us in a section of a girl about to get off work, and right in front of us she scolded him for it. I knew then, things weren't going to go well. She brought no napkins of silverware, but took our order, then told us another person would be taking care of the rest of our time there. Then the other "take over" person brought a perfectly burned blooming onion that we waited for forever. I got up and went to a table and got our own rolled silverware from a vacant table. A manager came over and asked if everything was ok. We told him the blooming onion was burned and he agreed. He said he would take it off our bill.He apologized and said he saw me get our silverware from another table. The two people at a table close to us came in after we did and were served their meal first. Then our food came and I got completely ripped off on my Cobb salad. It was warm lettuce and sparse chicken for I believe 11.99. My mother and husband only ordered a hamburger each, and it took 45 minutes to get this simple food. Our waiter that took over from the girl who got off work tried to make up for everything by being nice, but it didn't make up for the HOT salad and burned blooming onion. What kind of chef or cook tries to pawn burned food off on a customer? What kind of chef serves a Hot salad? If we had ordered a Steak and baked potato dinner I could see it taking a little longer, but this order was as simple as it gets. Won't be going back, we are afraid of a repeat on all this mayhem. Guess you cannot go to Outback at 3:30 in the afternoon and expect a decent meal. Wish we had just gone by McDonald's because it wasn't at ALL worth the taste or the TIME it took to get all that bad service and food. The management needs to have a "Huddle" with her team. This left a bad Taste" in our mouth for this restaurant!
I was promised that the manager would personally talk to the chef about making some grilled chicken for my kids. They ate it and were broken out in a rash before we could even leave the restaurant.
Great GF menu, the staff is generally knowledgable. I ask for a manager if I don't think the wait person is up to speed and I've never been "glutened" here.
LOVE eating there because their GF menu is extensive! Plus, they have a GF desert that is not just ice cream!
I have gone to this location multiple times and have not gotten sick. The wait staff is very familiar with gluten free protocol.
— Very
— Most/All
— Excellent
Decided to try outback since there were good chain reviews, but the service and food quality here was lacking. They did offer a GF menu, but options did still feel limited. I got the sirloin steak, baked potato, and a house salad. Steak was cooked well, but bland. Baked potato was drenched in butter, which I was not expecting. No burger options for GF.
My husband got normal, gluten filled food, and it was also sub par. We thought it was funny that his burger bun was falling apart as badly as GF buns do! I had little pitty for him lol
We got the chocolate thunder down under dessert, which was yummy, but very very rich.
All in all, it was over priced for the quality of food we got. I did not have a reaction, so good on that front.
— Somewhat
— Separate gluten-free menu
— Not Much
— Below Average
AMAZING! My husband and I ordered out and I put on my order celiac just to give them a heads up since I did order a salad and a couple items that could come in contact with gluten. They went above and beyond! They not only made sure that nothing with gluten was on or near my food, they packed my items in one bag and marked it with an allergy note and then packed my husbands items separately and when they brought out our food they even double checked that everything was okay that was in the bag!
— Very
— Separate gluten-free menu
— Most/All
— Excellent
ordered from the gluten-free menu (filet mignon & lobster, a house salad w/ no croutons and mashed potatoes). house salad came with crouton crumbs on it. when i asked a waiter if they could fix it for me and i pointed out the crumbs and how it looked like the croutons were put on and taken off, they tried telling me that the workers change their gloves every salad and that they "didn't do that", but they brought a new one anyway. the owner even came over and said the same thing. did not feel safe at all eating here. the lobster was really good but i was pretty upset with the salad experience.
— Not at all
— Separate gluten-free menu
— Some
— Good
I love Outback. It was one of the few places I could go and eat and not worry about being “Glutened”, then there was a change in management. They hired some new staff as well. I never had to test my food because I KNEW the food was safe. A couple of weeks ago we went in with the whole family and I ordered my go to, The Alice Springs Chicken, which is supposed to be gluten free, (period). I ordered a salad, (no chives tomatoes or croutons) with Honey Mustard and a Baked Potato (without chives). I ate almost a quarter of the chicken when my stomach started hurting really bad. I stopped eating it. I thought I was crazy. I took one more bite and confirmed it, what I already knew, it had gluten in it. I was in pain at this point. I didn’t say anything I asked for a To Go box and took it home so I could test it in my Nima. I never used to even take it in Outback because I had never had a problem in there before. By the time I got home I was in excruciating pain. I tested the chicken and it had gluten in it. I called them. i spoke to the Manager. I told them I didn’t want anything from them I just wanted them to know so they could fix whatever happened so it didn’t happen again because I loved eating there. I just wanted to be able to eat there and not get sick. They apologized, she said she had no idea what had happened. It should have been gluten free. She said the waitress noted I had a gluten allergy. That it was cooked properly. She said they even cook the Alice Springs Chicken on tin foil so it isn’t contaminated. (Apparently something didn’t go correctly…) She said another higher manager was going to call me the next day but no one ever did.
We went back a couple of weeks later. I ordered the same thing. I took my Nima with me this time. It tested without any Gluten in it. I was able to eat. I did not get sick. However, it was a different waitress and it was a different night of the week. I am not sure if that is the problem or not, but it seems like the ONLY similarity between the Glutened meals.
We went again On a Monday and two of my items came out wrong. The Alice Springs Chicken tested positive for Gluten. I took the onions off of my salad and ate it anyways. I didn’t send the potato back and I was brought a new one without onions. But, I am currently sitting here in horrible pain because something I ate had gluten in it. It wasn’t the chicken because I didn’t eat it. I didn’t test the salad, dressing, or the baked potato. We had the same waitress that we had the last time it happened and it was the same night of the week. I am sorry for the long post BUT if I am able to save ONE person from going through what I am going through right now then it was worth sitting here and typing all of this up. If you don’t have a NIMA then DO NOT GO EAT HERE. It is not safe enough anymore unfortunately. I’m sorry only gets you so far. They did offer to recook my food but I declined. I didn’t want to waste another capsule because I can’t get anymore right now. She said that she would remove my meal from our ticket then. We did ask if they had cooked the chicken on a piece of tin foil because apparently that is how they keep it gluten free. She said she thought so. If you read all the way to here then take it for what you will but know this. There is a 50/50 shot that you WILL be Glutened. It sucks because it was one a handful of places that was safe to eat. Plus The Alice Springs Chicken was my absolute favorite meal…..If you do go make sure you test your food before you consume it. I ALMOST ate my chicken tonight because the first capsule I used came out inconclusive. I think I put to big of a piece in it. I didn’t want to waste another capsule AND I was STARVING. I am so glad I didn’t.
— Not very
— Separate gluten-free menu
— Most/All
— Excellent